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Analyse de la qualité dans les services touristiques : expérimentation d'un outil d'évaluation dans le cas d'un hôtel /Morin, Guy, January 1993 (has links)
Mémoire (M.P.M.O.)-- Université du Québec à Chicoutimi, 1993. / Document électronique également accessible en format PDF. CaQCU
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Consumer responses after an unsatisfactory online apparel shopping and return experience : shopping orientation and perceived justice approaches /Cha, Seunghee. January 1900 (has links)
Thesis (M.S.)--Oregon State University, 2010. / Printout. Includes bibliographical references (leaves 117 -124). Also available on the World Wide Web.
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Driving retail store performance a service profit chain perspective /Stodnick, Todd Michael, January 2005 (has links)
Thesis (Ph. D.)--Ohio State University, 2005. / Title from first page of PDF file. Document formatted into pages; contains xiv, 254 p.; also includes graphics (some col.) Includes bibliographical references (p. 211-233). Available online via OhioLINK's ETD Center
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The effects of customer participation on service outcomes a fit perspective /Dong, Beibei, Zou, Shaoming. Evans, Kenneth R. January 2009 (has links)
Title from PDF of title page (University of Missouri--Columbia, viewed on Feb 11, 2010). The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file. Dissertation advisor: Dr. Shaoming Zou and Dr. Kenneth R. Evans. Vita. Includes bibliographical references.
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Measuring and managing consumer switching costs to improve customer retention in continuous services /Burnham, Thomas Adams, January 1998 (has links)
Thesis (Ph. D.)--University of Texas at Austin, 1998. / Vita. Includes bibliographical references (leaves 128-136). Available also in a digital version from Dissertation Abstracts.
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Consumer satisfaction and dissatisfaction of upscale restaurant dining : a two dimensional approach /Sun, Lou-Hon, January 1994 (has links)
Thesis (Ph. D.)--Virginia Polytechnic Institute and State University, 1994. / Vita. Abstract. Includes bibliographical references (leaves 129-136). Also available via the Internet.
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Employee engagement and service qualitySouthard, Robyn Nicole. January 2010 (has links) (PDF)
Thesis (Master of Public Affairs)--Washington State University, May 2010. / Title from PDF title page (viewed on July 13, 2010). "Department of Political Science." Includes bibliographical references (p. 28-31).
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A new examination of service loyalty identification of the antecedents and outcomes of an attitudinal loyalty framework /Bourdeau, Brian L. Cronin, J. Joseph. January 2005 (has links)
Thesis (Ph. D.)--Florida State University, 2005. / Advisor: J. Joseph Cronin, Jr., Florida State University, College of Business, Dept. of Marketing. Title and description from dissertation home page (viewed Jan. 12, 2006). Document formatted into pages; contains xii, 240 pages. Includes bibliographical references.
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The quality of interlibrary borrowing services in large urban public libraries in CanadaHébert, Françoise. January 1993 (has links)
Thesis (Ph. D.)--University of Toronto. / Includes bibliographical references (leaves 170-182).
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From responsiveness strategy to market responsiveness : a pursuit of responsive supply chainsRoh, James Jungbae. January 2009 (has links)
Dissertation (Ph.D.)--University of Toledo, 2009. / Typescript. "Submitted as partial fulfillment of the requirements for The Doctor of Philosophy Degree in Manufacturing Management." "A dissertation entitled"--at head of title. Title from title page of PDF document. Bibliography: p. 205-221.
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