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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

Search results

Showing 111 to 120 of 602 (0.095 seconds)

Spelling suggestions: "subject:"consumer satisfaction."" "subject:"eonsumer satisfaction.""

111

Analyse de la qualité dans les services touristiques : expérimentation d'un outil d'évaluation dans le cas d'un hôtel /

Morin, Guy, January 1993 (has links)
Mémoire (M.P.M.O.)-- Université du Québec à Chicoutimi, 1993. / Document électronique également accessible en format PDF. CaQCU
112

Consumer responses after an unsatisfactory online apparel shopping and return experience : shopping orientation and perceived justice approaches /

Cha, Seunghee. January 1900 (has links)
Thesis (M.S.)--Oregon State University, 2010. / Printout. Includes bibliographical references (leaves 117 -124). Also available on the World Wide Web.
113

Driving retail store performance a service profit chain perspective /

Stodnick, Todd Michael, January 2005 (has links)
Thesis (Ph. D.)--Ohio State University, 2005. / Title from first page of PDF file. Document formatted into pages; contains xiv, 254 p.; also includes graphics (some col.) Includes bibliographical references (p. 211-233). Available online via OhioLINK's ETD Center
114

The effects of customer participation on service outcomes a fit perspective /

Dong, Beibei, Zou, Shaoming. Evans, Kenneth R. January 2009 (has links)
Title from PDF of title page (University of Missouri--Columbia, viewed on Feb 11, 2010). The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file. Dissertation advisor: Dr. Shaoming Zou and Dr. Kenneth R. Evans. Vita. Includes bibliographical references.
115

Measuring and managing consumer switching costs to improve customer retention in continuous services /

Burnham, Thomas Adams, January 1998 (has links)
Thesis (Ph. D.)--University of Texas at Austin, 1998. / Vita. Includes bibliographical references (leaves 128-136). Available also in a digital version from Dissertation Abstracts.
116

Consumer satisfaction and dissatisfaction of upscale restaurant dining : a two dimensional approach /

Sun, Lou-Hon, January 1994 (has links)
Thesis (Ph. D.)--Virginia Polytechnic Institute and State University, 1994. / Vita. Abstract. Includes bibliographical references (leaves 129-136). Also available via the Internet.
117

Employee engagement and service quality

Southard, Robyn Nicole. January 2010 (has links) (PDF)
Thesis (Master of Public Affairs)--Washington State University, May 2010. / Title from PDF title page (viewed on July 13, 2010). "Department of Political Science." Includes bibliographical references (p. 28-31).
118

A new examination of service loyalty identification of the antecedents and outcomes of an attitudinal loyalty framework /

Bourdeau, Brian L. Cronin, J. Joseph. January 2005 (has links)
Thesis (Ph. D.)--Florida State University, 2005. / Advisor: J. Joseph Cronin, Jr., Florida State University, College of Business, Dept. of Marketing. Title and description from dissertation home page (viewed Jan. 12, 2006). Document formatted into pages; contains xii, 240 pages. Includes bibliographical references.
119

The quality of interlibrary borrowing services in large urban public libraries in Canada

Hébert, Françoise. January 1993 (has links)
Thesis (Ph. D.)--University of Toronto. / Includes bibliographical references (leaves 170-182).
120

From responsiveness strategy to market responsiveness : a pursuit of responsive supply chains

Roh, James Jungbae. January 2009 (has links)
Dissertation (Ph.D.)--University of Toledo, 2009. / Typescript. "Submitted as partial fulfillment of the requirements for The Doctor of Philosophy Degree in Manufacturing Management." "A dissertation entitled"--at head of title. Title from title page of PDF document. Bibliography: p. 205-221.

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