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Managing the process of customer defection /Capraro, Anthony Joseph, January 1999 (has links)
Thesis (Ph. D.)--University of Texas at Austin, 1999. / Vita. Includes bibliographical references (leaves 166-174). Available also in a digital version from Dissertation Abstracts.
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Need-based consumer support behavior a conceptual and empirical analysis /Stockmyer, John L. January 1999 (has links)
Thesis (Ph. D.)--University of Missouri-Columbia, 1999. / Typescript. Vita. Includes bibliographical references (leaves 257-273). Also available on the Internet.
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Need-based consumer support behavior : a conceptual and empirical analysis /Stockmyer, John L. January 1999 (has links)
Thesis (Ph. D.)--University of Missouri-Columbia, 1999. / Typescript. Vita. Includes bibliographical references (leaves 257-273). Also available on the Internet.
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