published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Public Administration / Master / Master of Public Administration

published_or_final_version / Public Administration / Master / Master of Public Administration

Thesis (M.P.A.)--University of Hong Kong, 1999. / Includes bibliographical references (leaves 97-99).

Thesis (M.P.A.)--University of Hong Kong, 1999. / Includes bibliographical references (leaves 113-114).

Thesis (M.P.A.)--University of Hong Kong, 1999. / Includes bibliographical references (leaves 113-114). Also available in print.

Thesis submitted in partial fulfilment of the requirements for the degree Master of Technology: Business Administration in Project Management in the Faculty of Business at the Cape Peninsula University of Technology 2013 / Good governance has been and is a growing phenomenon for almost all business organisations regardless of size, profit margins and purpose for existence. Government, quasi-government, non-governmental organisations and even civic organisations have adopted a project-based approach to business. The City of Cape Town Metropolitan Municipality is one such organisation that had adopted a project-based approach to business. The challenge was how to effectively and efficiently implement governance issues around projects and business organisations. Most organisations can easily be misled if issues of governance are not clearly defined and followed. A project-based approach helps in defining the resources needed at specific times, the time required for a specific task and the cost of a specific operation. In a multi-project environment (programme) resources are shared in a well-defined manner. The City of Cape Town Metropolitan Municipality has a huge responsibility in terms of successfully initiating, planning and implementing projects successfully. The magnitude and the dynamic complexities of their operation call for proper governance structures to be established within any municipality if service delivery is the main objective. Managing complex and mega projects calls for certain leadership traits. A fusion of these traits at different management levels will be critical for effective delivery of services to the electorate. Models and plans need to be in place as guidance to successful implementation of projects. A number of people, committees and institutions have developed different governance frameworks that can be adopted by organisations as a guide to good governance. This research is based on King III guide to good governance. Challenges experienced by other Municipalities and business organisations e.g. Nelson Mandela Municipality, Eastern Cape Education Department, Transnet, LeisureNet, Limpopo Provincial government and many others, directly relate to poor governance. This therefore calls for the investigation of the Corporate Services directorate in the City of Cape Town Metropolitan Municipality to establish the level of compliance with what King III had recommended as a framework for good governance. The City of Cape Town Metropolitan Municipality has different general governance frameworks in place. However they do not use them effectively because of different issues identified by the researcher. The major challenges facing the City of Cape Town Metropolitan Municipality are effective governance communication and lack of training in the practice of good governance. There were serious discrepancies when it comes to understanding and interpreting governance issues within the different levels of management. It is expected that an organisation like the City of Cape Town Metropolitan Municipality should have proper communication channels and effective training programmes. The researcher also found that information is not readily available to people who need it most yet the expectation is that information be readily available.

The procurement process, from the demand formulation to the final delivery of a public building to the end-user, is defined by the government in terms of procedures and policies to be followed, which is based to be ineffective and inefficient where the process as a whole from a client-value perpective, is flawed. Presently, the National Department of Public Works(NDPW) as a governmental administration is deemed to be a controlling institution and cost centre rather than a service provider. This mind-set is reflected by the inability of government project implementing agencies such as the NDPW to deliver projects successfully in terms of cost, time, and quality whilst failing to meet the government's socio economic objectives to create employment opportunities, stimulate economic growth, and transfer skills to the previously disadvantaged through black economic empowerment (BEE) initiatives. Client satisfaction has widely been recognised by researchers as one of the key challenges for quality improvement in the construction industry. It is a vital factor in the development and management of the construction process, as well in the creation of efficient organisation-client relationship. In addition, client satisfaction is deemed to be a catalyst for client retention which is a success strategy for any organisation. This thesis is primarily concerned with project performance and service delivery by the NDPW as a government project implementing agency that involves an integrated approach that considers the entire supply chain of a construction project. The success or failure of a project is is not the effect of a single variable, or factor, but a set of variables interacting with each other to produce the final result. An extensive review of related literature that entails the analysis of publications related to the projectimplementation and construction project management realm was deemed necessary to formulate a clear understanding of the complexities of implementing projjects within the public sector. The use of systems thinking as the nucleus of the multi-methodological approach to this research was to assist in ascertaining the primary causes of the problem situation and to clarify the process of project implementation as a sub-system within the greater system of the construction industry. The success of projects depends as much on the client as it does on the implementing agencies, project managers (PMs), consultants, contractors and the suppliers of materials.

張靜. / 論文(博士) -- 香港中文大學硏究院社會學學部, 1995. / 參考文献 : leaves 128-135. / Zhang Jing. / 諭文提要 --- p.1 / 導論：理論及問題 --- p.1 / Chapter 第一章： --- 職代會制度背景 --- p.12 / 起源 --- p.12 / 發展 --- p.16 / 小结 --- p.23 / Chapter 第二章： --- 參舆者和组織者 --- p.25 / 參與者 --- p.25 / 組織者 --- p.33 / Chapter (1) --- 代表資格審查 --- p.37 / Chapter (2) --- 提案控制 --- p.40 / Chapter (3) --- 表决控制 --- p.44 / 小结 --- p.49 / Chapter 第三章： --- 企業工會與職代會 --- p.50 / 權力來源 --- p.50 / 財政支持 --- p.53 / 自我角色認同 --- p.56 / 基層信息收集者 --- p.59 / 調和者 --- p.63 / 小結 --- p.66 / Chapter 第四章： --- 動力舆结構 --- p.67 / 群體利益與部門利益 --- p.67 / 消極的组織者 --- p.77 / 責任分擔 --- p.85 / 基層監督 --- p.92 / 小結 --- p.97 / Chapter 第五章： --- 職代會與利益協調 --- p.98 / 利益表達與滿足方式 --- p.98 / 利益衝突與平衡 --- p.106 / 干群矛盾 --- p.114 / 小結 --- p.119 / Chapter 第六章： --- 結論及討論 --- p.121 / 〔參考文獻〕 --- p.128 / 〔園表及附録〕 / 表〔1〕 職代會《條例》修改條文比较（一章）

published_or_final_version / Public Administration / Master / Master of Public Administration