Submitted in fulfillment of the requirements for the degree of Doctor of Philosophy in Management Sciences: Public Management (Peacebuilding), Durban University of Technology, Durban, South Africa, 2017. / The retributive justice system has been used in most parts of the world aimed at rehabilitating, deterring and incapacitating offenders. High prison rates reveal that the retributive justice system has not been too effective when it comes to reducing recidivism and addressing causes of crime. The system makes offenders to be accountable to the state, while victims of crime are left out of the picture. Family members of offenders, who are the secondary victims, are also closed out of the system, while in essence; they suffer a lot including loss of family members to imprisonment, which affects the family fabric. This research seeks to enhance the restorative justice work with ex-prisoners done by Second Chance Rehabilitation centre. The question that this research seeks to answer is: can restorative justice models have a positive impact on the lives of ex-prisoners and their families? An Action Research paradigm was used during this study. Eleven restorative justice interventions were implemented with a group of twelve ex-prisoners, while four sessions were implemented with ten family members of the ex-prisoners. The findings of this research reveal that, participants attained new knowledge through these interventions, which influenced their attitudes and behaviour about life and relationships. Additionally, the study revealed that human beings are social beings, who can be socialised into doing right, which is a message that should be passed on to policy makers, so they would implement effective rehabilitative processes which will yield transformative results. / D