Submitted by MARCIA ROVADOSCHI (marciar@unifra.br) on 2018-08-22T13:08:35Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_RoselainedosSantosFelix.pdf: 4923751 bytes, checksum: 97b12f80a780930245d6dbccffe6b309 (MD5) / Made available in DSpace on 2018-08-22T13:08:35Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_RoselainedosSantosFelix.pdf: 4923751 bytes, checksum: 97b12f80a780930245d6dbccffe6b309 (MD5) Previous issue date: 2017-05-22 / In the effort to improve, the quality of health care with emphasis on patient safety and organizational culture assessments many efforts have been put forth worldwide. One of the groups to be investigated consists of the same maternal and childcare that for the sake of make part of a special population, which requires a general and specific care, with the necessity for a multi-professional team action. Therefore, this study had the objective to evaluate the safety culture of the patient in a maternity ward from the perspective of the users and from the multi-professional team. For this purpose, a cross-sectional study was carried out in which data gathering occurred between the months of May and June 2016 at the maternity hospital of a large teaching hospital in the interior of the Rio Grande do Sul state, Brazil. The sample was consisted of 352 users (101 pregnant women and 251 postpartum women) and 62 staff members (25 nursing assistants and technicians, 15 residents, 14 nurses and 8 other professionals). A questionnaire previously validated with socio-demographic, both clinical and patient safety already used with the users and the Brazilian version of the Survey Hospital Survey on Patient Safety Culture, da Agency for Healthcare Research and Quality for professionals were the instruments utilized. All the work made in the elaboration of this essay followed all ethical aspects involving research with human beings. The data was analyzed through descriptive statistics (in absolute and relative frequencies) and also inferential, in which the chi-square test was applied to verify the associations between the patient's safety level, the events reported and the socio-demographic and clinical data that possessed the International goals of patient safety, respectively, in the category of health professionals and its users. It was considered a level of significance of α<0,05. The perception results of users about patient safety showed that the majority (60%) of the users were unaware of the issue, could not identify the risks related to care (82%), were satisfied with care (95%) and made suggestions in two categories: working processes (75%) and structure (10%). Among the associations performed, there was an association between age with the goal 4 of the correct procedures (p=0.03), number of pregnancies with the goals 2 of communication (p=0.03) and 3 related to medicine (p=0.01), type of delivery and Goal 2 (p=0.00), number of medical appointments and goal 1 of the correct identification of patients (p=0.01). With the basis on the evaluations of the dimensions from the instrument used with the professionals, no areas of positive force were identified, although organizational learning and continuous improvement; as well as expectations and actions of supervisors; openness to communication were located in the neutral area, and the others presented potential for improvement, with lower scores for management support dimensions and non-punishing responses to errors. The health team evaluated the degree of safety of the patient in the maternity ward as average (59.7%) and presented 15 suggestions to strengthen the safety culture of the patient in the maternity ward. The results suggest that users and health professionals identified week points of the patient safety culture in the maternity ward. To improve this scenario, some products were elaborated among those a folder and a Manual for the safety of the patient in the maternity ward with orientations for patients, relatives, companions and professionals. There are the necessity of changes to strengthen this culture and those are urgent and a priority, integrating a diversity of organizational actions that compromise managers, professionals and users in the promotion of a safe maternity ward. / Muitos esforços têm sido desenvolvidos em âmbito mundial para melhorar a qualidade da assistência à saúde com ênfase na segurança do paciente e em avaliações da cultura organizacional. Um dos grupos a serem investigados compreende o da atenção materno-infantil, por constituir uma população especial, que exige cuidados gerais e específicos, com a necessidade de uma atuação multiprofissional. Portanto, o presente estudo teve como objetivo avaliar a cultura de segurança do paciente em uma maternidade na perspectiva das usuárias e da equipe multiprofissional. Para isso, foi realizado um estudo transversal, com a coleta dos dados entre os meses de maio e junho de 2016, na maternidade de um hospital de ensino, de grande porte, do interior do estado do Rio Grande do Sul, Brasil. A amostra foi composta por 352 usuárias (101 gestantes e 251 puérperas) e 62 profissionais da equipe (25 auxiliares e técnicos de enfermagem, 15 residentes, 14 enfermeiros e, 8 outros profissionais de nível superior). Os instrumentos utilizados foram um questionário previamente validado com dados sociodemográficos, clínicos e de segurança do paciente utilizado com as usuárias e a versão brasileira do questionário Hospital Survey on Patient Safety Culture, da Agency for Healthcare Research and Quality para os profissionais. O trabalho seguiu todos os aspectos éticos envolvendo pesquisa com seres humanos. Os dados foram analisados por meio de estatística descritiva (frequências absolutas e relativas) e inferencial, na qual o teste qui-quadrado foi aplicado para verificar as associações entre o grau de segurança do paciente, os eventos notificados e os dados sociodemográficos e clínicos com as metas internacionais de segurança do paciente, respectivamente, na categoria dos profissionais de saúde e usuárias. Considerou-se um nível de significância de α<0,05. Os resultados da percepção das usuárias sobre segurança do paciente apontaram que a maioria (60%) das usuárias desconhece o tema, não conseguem identificar os riscos relacionados à assistência (82%), estão satisfeitas com o atendimento (95%) e, realizaram sugestões em duas categorias: processos de trabalho (75%) e estrutura (10%). Dentre as associações realizadas, houve associação entre idade com a meta 4 dos procedimentos corretos (p=0,03), número de gestações com a meta 2 da comunicação (p=0,03) e 3 sobre medicamentos (p=0,01), tipo de parto e a meta 2 (p=0,00), número de consultas e a meta 1 da identificação correta dos pacientes (p=0,01). Com base nas avaliações das dimensões do instrumento utilizado com os profissionais não foram identificadas áreas de força positiva, mas o aprendizado organizacional e melhoria contínua; expectativa e ações dos supervisores e; abertura para comunicação localizaram-se na área neutra, sendo que as demais apresentaram potencial de melhoria, com menores escores para as dimensões apoio da gestão e respostas não punitivas aos erros. A equipe de saúde avaliou o grau de segurança do paciente na maternidade como regular (59,7%) e apresentou 15 sugestões para fortalecer a cultura de segurança do paciente na maternidade. Os resultados sugerem que usuárias e profissionais identificaram fragilidades da cultura de segurança do paciente na maternidade. Para melhorar este cenário, os produtos elaborados foram um folder e um Manual para a segurança do paciente na maternidade com orientações para pacientes, familiares, acompanhantes e profissionais. Mudanças para fortalecer esta cultura são inadiáveis e prioritárias, integrando uma diversidade de ações organizacionais que comprometam gestores, profissionais e usuárias na promoção da maternidade segura. Palavras-chave: Cultura

According to the available literature, schools with a positive organisational culture are more effective and will probably achieve better results. This study investigates the way in which a positive school culture is formed. It focuses on the role of the leadership of the principal in developing an organisational culture of an independent school. This qualitative study scrutinises one specific school in a group of several independent schools in South Africa and compares the school culture of the original school (between 1971 and 1974) to the current school culture as manifested in the last four years (2009- 2012). Data was gathered through interviews with the founder of the school, interviews with current teachers and the current principal, document research of artefacts as well as observations made by visitors to the school in a professional capacity. The data recorded was analysed in terms of a "levels of culture" model proposed by Edgar Schein (1985) by looking at what “the school” said about itself, what “the school” and the principal did, and what things look like. Furthermore, a study was made of what is seen as acceptable behaviour and unacceptable behaviour followed by what is regarded as important and not important in the school. The answers to these questions were used to determine the assumptions that members of the school community hold about the nature of the school. The analysis of the school’s culture aimed to determine how this school’s past is living in the present and what role the leadership of the principal played in shaping the school’s culture. All of this was done to determine how school culture is formed, so that other schools can also use the methods identified in this study to identify their own school’s culture and find ways of changing it. The researcher concludes that the formation of a school culture can be controlled and manipulated towards a positive outcome and ways of doing this are identified. It is also found that the culture of the specific school in this study seems to have been well-defined and positive throughout its history and that the leadership of the principal plays a significant role in the success of the school. / Dissertation (MEd)--University of Pretoria, 2013. / gm2014 / Education Management and Policy Studies / UPonly

The diploma thesis is focused on the selection of employees and the process of adaptation of the selected business case. The theoretical part defines activities and methods related to selection, recruitment, adaptation and quitting. As well as describes the culture of the organization and the personnel strategy. In the analytical part will be introduced the case study of the business and the selection and adaptation of employees will be evaluated. The last part will include suggestions for improvement selection of employees and adaptation proces to reduce fluctuation of the company.

Masters thesis based on extensive research on different forms of supervision organizations in seven organizations providing social services to prevent, try to define this type of supervision and generalize some of his characters. Data on supervision in the organization was obtained by questionnaire survey and interviews with managers of the organization. As part of the research was further investigated by questionnaire survey of participating organizations, culture and searched for possible relationship between the implementation the supervision organization and levels of organizational culture. Empirical and theoretical part of this thesis is directed to the final discussion on supervision in the organization as an instrument of management development and change in organizations. KEY WORDS supervision organizations, culture of organization, reflection organization culture, development and chase management, strategic management, project management, couching, tools in phases changes

The master’s thesis is focused on management issues within the organization. It describes and evaluates selected management approaches to capture individual thoughts and consequently creates a comprehensive management philosophy that is applicable across a wide range of specialization. It also deals with the non-governmental non-profit sector, the introduction of a process approach and improvement through the Deming PDCA cycle.