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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
151

Understanding customer expectations and supplier perceptions for high volume-low value commodity items /

Pignat, Anthony. Unknown Date (has links)
Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2002.
152

Marketing relationships :

Page, Narelle Dawn. Unknown Date (has links)
Thesis (MBus) -- University of South Australia, 1996
153

A systemic perspective of a customer relationship management solution for businesses /

Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
154

A systemic perspective of a customer relationship management solution for businesses /

Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
155

Relationship strategies over the customer relationship lifecycle the differential effect of individual versus organizational relationships /

Wachner, Trent, January 2008 (has links) (PDF)
Thesis (Ph. D.)--Washington State University, May 2008. / Includes bibliographical references (p. 86-93).
156

Developing service satisfaction strategies using catastrophe model a replication study in New Zealand : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of Business, 2003.

Singh, Sylvester Sanjeev. January 2003 (has links) (PDF)
Thesis (MBus) -- Auckland University of Technology, 2003. / Appendices A and B not included in e-thesis. Also held in print (109 leaves, 30 cm.) in City Campus Theses Collection (T 658.8343 SIN)
157

Teaching moments of truth in dining room management and operations /

Schaible, Elizabeth. January 1993 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 1993. / Typescript. Includes bibliographical references (leaves 50-52).
158

The effects of accountability systems on motivation to rate accurately

Orfgen, Tierney Ann. January 2008 (has links)
Thesis (Ph. D.)--Michigan State University. Dept. of Communication, 2008. / Title from PDF t.p. (viewed on Mar. 30, 2009) Includes bibliographical references (p. 94-105). Also issued in print.
159

Customer complaint behaviour in service /

Tronvoll, Bård, January 2008 (has links)
Diss. (sammanfattning) Karlstad : Karlstads universitet, 2008. / Härtill 5 uppsatser.
160

Service delivery management a process for proactively ensuring customer satisfaction /

Schoen, Andre. January 2002 (has links)
Thesis (Ph. D.)--University of Sydney, 2002. / Title from title screen (viewed Apr. 24, 2008). Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Australian Graduate School of Management. Includes bibliography. Also available in print form.

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