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Understanding customer expectations and supplier perceptions for high volume-low value commodity items /Pignat, Anthony. Unknown Date (has links)
Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2002.
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Marketing relationships :Page, Narelle Dawn. Unknown Date (has links)
Thesis (MBus) -- University of South Australia, 1996
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A systemic perspective of a customer relationship management solution for businesses /Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
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A systemic perspective of a customer relationship management solution for businesses /Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
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The service encounter a meta theory of the customer/organization interaction and empirical tests of portions of the theory /Dyer, Paul L. January 1989 (has links)
Thesis (Ph.D.)--University of Tulsa, 1989. / Bibliography: leaves 133-148.
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Relationship strategies over the customer relationship lifecycle the differential effect of individual versus organizational relationships /Wachner, Trent, January 2008 (has links) (PDF)
Thesis (Ph. D.)--Washington State University, May 2008. / Includes bibliographical references (p. 86-93).
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Customer complaint behaviour in service /Tronvoll, Bård, January 2008 (has links)
Diss. (sammanfattning) Karlstad : Karlstads universitet, 2008. / Härtill 5 uppsatser.
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A systemic perspective of a customer relationship management solution for businesses /Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
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Three studies on understanding customer relationship management in services customer-firm affection, customer-staff proximity, and customer co-production /Chan, Wa, Kimmy, January 2008 (has links)
Thesis (Ph. D.)--University of Hong Kong, 2008.
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The development of a multiple service customer lifetime value model /Dover, Howard F., January 2008 (has links)
Thesis (Ph.D.)--University of Texas at Dallas, 2008. / Includes vita. Includes bibliographical references (leaves 167-171)
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