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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
11

Understanding customer expectations and supplier perceptions for high volume-low value commodity items /

Pignat, Anthony. Unknown Date (has links)
Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2002.
12

Marketing relationships :

Page, Narelle Dawn. Unknown Date (has links)
Thesis (MBus) -- University of South Australia, 1996
13

A systemic perspective of a customer relationship management solution for businesses /

Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
14

A systemic perspective of a customer relationship management solution for businesses /

Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
15

The service encounter a meta theory of the customer/organization interaction and empirical tests of portions of the theory /

Dyer, Paul L. January 1989 (has links)
Thesis (Ph.D.)--University of Tulsa, 1989. / Bibliography: leaves 133-148.
16

Relationship strategies over the customer relationship lifecycle the differential effect of individual versus organizational relationships /

Wachner, Trent, January 2008 (has links) (PDF)
Thesis (Ph. D.)--Washington State University, May 2008. / Includes bibliographical references (p. 86-93).
17

Customer complaint behaviour in service /

Tronvoll, Bård, January 2008 (has links)
Diss. (sammanfattning) Karlstad : Karlstads universitet, 2008. / Härtill 5 uppsatser.
18

A systemic perspective of a customer relationship management solution for businesses /

Bosse, Sebastian. January 2006 (has links)
Dissertation (PhD)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.
19

Three studies on understanding customer relationship management in services customer-firm affection, customer-staff proximity, and customer co-production /

Chan, Wa, Kimmy, January 2008 (has links)
Thesis (Ph. D.)--University of Hong Kong, 2008.
20

The development of a multiple service customer lifetime value model /

Dover, Howard F., January 2008 (has links)
Thesis (Ph.D.)--University of Texas at Dallas, 2008. / Includes vita. Includes bibliographical references (leaves 167-171)

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