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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

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1

Three studies on understanding customer relationship management in services customer-firm affection, customer-staff proximity, and customer co-production /

Chan, Wa, Kimmy, January 2008 (has links)
Thesis (Ph. D.)--University of Hong Kong, 2008.
Customer loyality. Customer relations
2

Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production

Chan, Wa, Kimmy, 陳華 January 2008 (has links)
The Best PhD Thesis in the Faculties of Architexture, Arts, Business & Economics, Education, Law and Social Sciences (University of Hong Kong), Li Ka Shing Prize, 2007-2008. / published_or_final_version / Business / Doctoral / Doctor of Philosophy
Customer loyality.
Customer relations - Management.

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