Includes one computer disk in Work 6 format. / System requirements for accompanying computer disk: Mackintosh or IBM-compatible computer. Other requirments: Microsoft Word 6 or compatible Word Processor. / Bibliography: leaves 241-270. / xiii, 270, [47] leaves ; 30 cm. + 1 computer disk (3 1/2 in.) / Title page, contents and abstract only. The complete thesis in print form is available from the University Library. / Thesis (Ph.D.)--University of Adelaide, Graduate School of Management, 1999

The aim of this thesis is to investigate the difference between front-line employees' perception of service versus the customer's perception of the service delivery within the New Zealand Real Estate Industry. This research examines the service perception of the service delivery within the real estate industry using an exploratory study, pre-test and a survey. The lack of knowledge within real estate particularly around the importance of services has been a major motivator for this research. In reviewing the literature, a substantial amount of literature was available on service delivery however there was a gap in the literature on the service delivery in the real estate industry. This research addresses this gap through analysing the real estate industry, focusing on the Auckland market. Four dimensions of service were identified using SERVQUAL. Findings from the factor analysis showed that employees and clients have different perceptions of service. The management implications are wide and will positively impact the industry. For the industry, increasing service delivery will ensure the industry gains a more professional image and standing within New Zealand business.

Thesis (Ph.D.) -- Mississippi State University. Department of Management and Information Systems. / Title from title screen. Includes bibliographical references.

Thesis (Ph.D.) ---University of Western Sydney, 2004. / "Submitted in fulfillment of the requirements for the Degree of Doctor of Philosophy at the University of Western Sydeny." "January 2004" Includes bibliographic references.

Thesis (MBus) -- Auckland University of Technology, 2004. / Also held in print (125 leaves, 30 cm.) in Wellesley Theses Collection. (T 333.330993 EDW)

Thesis (Ph.D.)--University of Western Australia, 2007.

Thesis (M.B.A.)--Carleton University, 2002. / Includes bibliographical references (p. 236-240). Also available in electronic format on the Internet.

Thesis (Ph. D.)--University of Washington, 1997. / Vita. Includes bibliographical references (leaves [82]-87).

Thesis (M.B.A. (Rhodes Investec Business School)) - Rhodes University, 2008. / Submitted in partial fulfilment of the requirements for the degree of Master in Business Administration of Rhodes Investec Business School.

Thesis (Ph. D.)--Florida State University, 2004. / Advisor: Dr. Gerald R. Ferris, Florida State University, College of Business, Dept. of Management. Title and description from dissertation home page (Jan. 13, 2005). Includes bibliographical references.