- About
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The Global ETD Search service is a free service for researchers
to find electronic theses and dissertations. This service is
provided by the
Networked Digital Library of Theses and Dissertations.
Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
Search results
Showing 121 to 130 of 649 (0.062 seconds)Spelling suggestions: "subject:"eustomer services."" "subject:"acustomer services.""
| 121 |
A case study of hoe technology is used to create service value /Chan, Chun-ying. January 1995 (has links)
Thesis (M.B.A.)--University of Hong Kong, 1995. / Includes bibliographical references (leaves 84-86).
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| 122 |
The effects of customer participation on service outcomes a fit perspective /Dong, Beibei, Zou, Shaoming. Evans, Kenneth R. January 2009 (has links)
Title from PDF of title page (University of Missouri--Columbia, viewed on Feb 11, 2010). The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file. Dissertation advisor: Dr. Shaoming Zou and Dr. Kenneth R. Evans. Vita. Includes bibliographical references.
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| 123 |
Measuring and managing consumer switching costs to improve customer retention in continuous services /Burnham, Thomas Adams, January 1998 (has links)
Thesis (Ph. D.)--University of Texas at Austin, 1998. / Vita. Includes bibliographical references (leaves 128-136). Available also in a digital version from Dissertation Abstracts.
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| 124 |
An evaluation to determine if there is a communication gap between Campus Auxiliary Services and their student customers /Crocker, Marylynne. January 1993 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 1993. / Typescript. Includes bibliographical references (leaves [90]-[95]).
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| 125 |
Multi-channel service : performance and implications for customer retention /Cassab, Harold. January 2005 (has links)
Thesis (Ph. D.)--University of Washington, 2005. / Vita. Includes bibliographical references (leaves 113-121).
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| 126 |
Designer-client relationships relevance of service quality during the designer selection process /Smith, Malory Leanne. January 2004 (has links)
Thesis (M.S.)--University of Missouri-Columbia, 2004. / Typescript. Includes bibliographical references (leaves 57-61). Also available on the Internet.
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| 127 |
Sustaining firm-customer dialogs a model of technology-mediated personalization (TMP) and relationship continuity /Shen, Anyuan. January 1900 (has links)
Thesis (Ph.D.)--University of Nebraska-Lincoln, 2007. / Title from title screen (site viewed Aug. 2, 2007). PDF text: vii, 149 p. : col. ill. UMI publication number: AAT 3255892. Includes bibliographical references. Also available in microfilm and microfiche formats.
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| 128 |
Period traveling salesman with customer stratificationLim, Huay Huay, January 2006 (has links)
Thesis (Ph. D.)--University of Missouri-Columbia, 2006. / The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on August 10, 2007) Vita. Includes bibliographical references.
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| 129 |
A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail storesGothan, Alida. January 2009 (has links)
Thesis ( Ph.D.)(consumer Science)--University of Pretoria, 2009. / Summary in English. Includes bibliographical references.
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| 130 |
Attitudes towards giving quality service : a comparison between Las Vegas and Windsor Casino employees /Altman, Michael A. January 1994 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 1994. / Typescript. Includes bibliographical references (leaves 34-36).
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