This dissertation provides an innovative mechanism to collaborate two geographically separated people on a physical task and a novel method to measure Complexity Index (CI) and calculate Minimal Complexity Index (MCI) of a collaboration protocol. The protocol is represented as a structure, and the information content of it is measured in bits to understand the complex nature of the protocol. Using the complexity metrics, one can analyze the performance of a collaborative system and a collaboration protocol. Security and privacy of the consumers are vital while seeking remote help; this dissertation also provides a novel authorization framework for dynamic access control of resources on an input-constrained appliance used for completing the physical task. Using the innovative Collaborative Appliance for REmote-help (CARE) and with the support of a remotely located expert, fifty-nine subjects with minimal or no prior mechanical knowledge are able to elevate a car for replacing a tire in an average time of six minutes and 53 seconds and with an average protocol complexity of 171.6 bits. Moreover, thirty subjects with minimal or no prior plumbing knowledge are able to change the cartridge of a faucet in an average time of ten minutes and with an average protocol complexity of 250.6 bits. Our experiments and results show that one can use the developed mechanism and methods for expanding the protocols for a variety of home, vehicle, and appliance repairs and installations.