No description available.

Thesis (doctoral)--University of Helsinki, 1991. / Includes bibliographical references (p. 114-121).

Thesis (Ph. D.)--University of Wisconsin--Madison, 1955. / Typescript. Vita. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 367-370).

Thesis (Ph.D.) - University of Queensland, 2005. / Includes bibliography.

No description available.

Thesis (doctoral)--Humboldt-Universität zu Berlin, 2000. / Includes bibliographical references (p. 128-140).

No description available.

Thesis (MBA)--Stellenbosch University, 2013. / ENGLISH ABSTRACT: The world population is growing rapidly and places additional pressure on the natural resources of the world. The increase in the world population leads to increasing focus on food security and the nutrition of the world population. Developed countries can only produce up to a certain level to satisfy the demand for food in the world. The additional production needs to come from countries where economic and agricultural development has been lagging. The research identified five major drivers of the future growth of agriculture. These drivers of future growth create opportunities for countries in Africa and help to address the development challenges for their different agricultural sub-sectors. The dairy industry in Southern Africa can play a significant role in addressing food security and nutritional needs of the growing population. Large numbers of livestock are present in Southern Africa because the landscape is lending itself to livestock farming and cultural believes see livestock as wealth in the hands of the owner. There are however serious challenges to address in order to achieve sustainable growth in the dairy industry in Southern Africa. The focus of the report is on the identification of the challenges in the dairy industry in Southern Africa, thus helping with the formulation of a growth strategy and business model. The report used a qualitative method of literature study to determine the challenges faced by the dairy industry in three Southern African countries, i.e. South Africa, Tanzania and Zambia. The contrasts between these countries are significant, but there are also many common elements and challenges. From this range of factors a set of key “challenges for action” has been derived, which are put forward as a basis for public and private sector efforts to strengthen growth in the sector. The list of challenges also assisted in the proposal of a business model to address part of the challenges of development in the dairy industry.

O objetivo desta dissertação é contribuir para o entendimento do conceito de customer service e como ele pode ser uma ferramenta útil para o desenvolvimento de estratégias logísticas. Para tanto, estabeleceu-se um aprofundamento teórico do conceito, baseado na literatura sobre customer service e logística. Também estão presentes conceitos como o de valor, o de preço e qualidade, os tipos de relacionamento e os canais de distribuição. Por fim, aborda-se o setor varejista e o seu comportamento de compra. Foi conduzida uma pesquisa exploratória, mediante um estudo em uma empresa do setor de laticínios refrigerados. Nesta empresa, foi analisada apenas a logística de seus produtos refrigerados. Os resultados da pesquisa indicaram que a empresa não domina o conceito de customer service. Foi constatada, ainda, uma grande desvantagem competitiva da empresa com relação à empresa líder do mercado. Verificou-se, ainda, que a empresa deve reformular totalmente suas estratégias logísticas se ela pretende ser uma empresa competitiva e que satisfaça seus clientes e acionistas. Concluiu-se que customer service pode ser uma importante ferramenta no processo de estabelecimento de uma estratégia logística competitiva que agrega valor aos produtos da empresa. / The aim of this dissertation is to contribute for the understanding of the concept of customer service and how it can be a useful tool for the development of logistic strategies. Indeed, the theory used was based on customer service and logistics literature. Concepts of value, price, quality, type of relationship among companies and channels of distribution are also present. Moreover, the retail sector and its purchase behavior are studied. An exploratory research was conducted as a case study in a company of dairy products industry. In this company, only the logistics of its refrigerated products was analyzed. The outcome of this research pointed out that the company doesn’t have enough knowledge about the concept of customer service. It was verified that the company has a great disadvantage if compared with the leading company of the industry. Therefore, the company should enhance its logistics strategies if it intends to be a competitive company that brings satisfaction to its customers and stockholders. So, customer service could be an important tool in the process of establishing a competitive logistics strategy that adds value to its products.

Tez (Yüksek Lisans) - Süleyman Demirel Üniversitesi, Fen Bilimleri Enstitüsü, Gıda Mühendisliği Anabilim Dalı, 2009. / Kaynakça var.