Submitted by Jos? Henrique Henrique (jose.neves@ufvjm.edu.br) on 2016-08-17T19:47:57Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) liliany_mara_silva_carvalho-3.pdf: 1961782 bytes, checksum: 39503d8d836160022fce33d8c846d16b (MD5) / Rejected by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br), reason: Refazer a licen?a on 2016-08-18T19:04:00Z (GMT) / Submitted by Jos? Henrique Henrique (jose.neves@ufvjm.edu.br) on 2016-08-18T19:08:41Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) liliany_mara_silva_carvalho-3.pdf: 1961782 bytes, checksum: 39503d8d836160022fce33d8c846d16b (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2016-08-19T12:01:59Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) liliany_mara_silva_carvalho-3.pdf: 1961782 bytes, checksum: 39503d8d836160022fce33d8c846d16b (MD5) / Made available in DSpace on 2016-08-19T12:01:59Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) liliany_mara_silva_carvalho-3.pdf: 1961782 bytes, checksum: 39503d8d836160022fce33d8c846d16b (MD5) Previous issue date: 2015 / A reforma do setor sa?de no Brasil contempla como eixo fundamental a democratiza??o dos servi?os de sa?de atrav?s do exerc?cio da participa??o social no Sistema ?nico de Sa?de - SUS. Neste contexto, o presente trabalho teve como objetivo investigar a ocorr?ncia de servi?os de ouvidoria em munic?pios da Regi?o de Sa?de de Diamantina, o entendimento dos gestores municipais de sa?de sobre esta pol?tica e sua efic?cia como pr?ticas de gest?o e estrat?gias da organiza??o. Realizou-se uma pesquisa explorat?ria-descritiva com abordagem qualitativa, para tanto foram entrevistados 15 gestores municipais de sa?de nos seus respectivos munic?pios, tendo a secretaria municipal de sa?de como local f?sico. As entrevistas foram gravadas a partir do consentimento dos participantes da pesquisa atrav?s da assinatura do Termo de Consentimento Livre e Esclarecido (TCLE), bem como a assinatura da carta de anu?ncia por parte de cada gestor municipal. Este trabalho foi aprovado pelo Comit? de ?tica em Pesquisa (CEP) sob o n?mero 840.133. Os resultados demonstraram que apesar do avan?o legislativo, que garante a participa??o popular, ainda ? incipiente a manifesta??o da popula??o neste tipo de servi?o, haja visto a inexist?ncia destes, bem como o desconhecimento por parte dos gestores municipais de sa?de, representantes legais da popula??o. Neste contexto, evidencia-se um descompasso entre o discurso promotor dessa participa??o e as pr?ticas implementadas. / Disserta??o (Mestrado Profissional) ? Programa de P?s-Gradua??o em Sa?de, Sociedade e Ambiente, Universidade Federal dos Vales do Jequitinhonha e Mucuri, [2015]. / The reform of the health sector in Brazil includes as a fundamental axis democratization of health services through the exercise of participation social in Health System. In this context, this study aimed to investigate the occurrence of ombudsman services around the Diamantina Health Region, the understanding of managers about municipal health of this policy and its effectiveness as management practices and organizational strategies. An exploratory and descriptive research was conducted with a qualitative approach, for both were interviewed 15 managers municipal health in their respective municipalities, with the municipal health departament as physical location. The interviews were recorded from consent of survey participants by signing the Term the Informed Consent , and the signature of the approval letter by each municipal manager. This study was approved by the Institutional Review Board under number 840.133. The results showed that despite the legislative progress that guarantees popular participation, the manifestation of the population in this type of service is still incipient, given the fact the absence of these, as well as ignorance on the part of local health managers, legal representatives of the population. In this context, there is evidence of a mismatch between the promoter speech this participation and the implemented practices.