The aim of this research is to identify and analyze the impact of design changes to a system in a concurrent engineering environment and the development project, and to make proposals how to minimize the impact on the development project performance. A further objective is also to determine the effect of design changes as a result of design influencing. In a concurrent engineering environment system components are being developed in parallel. Any change to one component of the system may impact on other system components under development. Design as part of the systems engineering process is an iterative and dynamic process. Although the systems engineering process has been very well structured and refined over the years, it still remains to a certain extent an unpredictable process. A consequence of this is that changes to a design of a subsystem or component comprising the system can occur at any stage of the process. The systems engineering process is a “static” process since there are no time constraints or management of consumption of resources on the different systems engineering processes and steps. As such system engineering cannot function in isolation. To bring a system into being, systems engineering must function within a project management environment to provide the management of schedule and the consumption of resources. The interaction between project management and system engineering processes can have a distinct influence on the systems engineering process and must be taken into account when studying the performance of system development projects. This research investigates the project management/systems engineering interface with specific focus on cost and schedule. Since project management is the encompassing process wherein a system is being developed, its influence on the system engineering process will also be investigated. This research has the following research objectives: <ul><li> Optimization of design influencing by dividing the design teams into two different complementary but opposing mindset groups. </li><li> Evaluate the impact of design changes in terms of cost and schedule overruns in a concurrent engineering development environment.</li></ul> A comprehensive development project was used as a case-study. A Narrative Inquiry comprising the main system development project players investigated the problems experienced on the project and found that management was the major cause for the project cost and schedule overruns. The principal finding of this research showed, that unplanned, unexpected and forced design changes was the primary area of conflict between systems engineering and project management, leading to development project cost and schedule overruns. The Narrative Inquiry findings were actually the symptoms of a deeper underlying problem. Root Cause analysis identified the fundamental mechanisms of design change and the influence of management on the process. This research identifies the fundamental mechanisms that result in design iterations and the influence that management has on this process. An improved “Effect-to-Cause” design influencing model is proposed to reduce the risk of design changes during system integration. A mathematical model has been developed to quantify the impact of a design change on a multi-layer, multi-component system. This model confirms that the system hierarchy design is very important to minimize the impact and consequential development project risk should a design change be required for one of the system components. By means of the mathematical model, a proposed system’s architecture can be modelled. The model quantifies the impact of a system component design change on the rest of the system development project. This model will facilitate the optimization of system architecture to reduce development project cost and schedule risks. The system architecture model will also enable design review boards to make informed decisions when considering options for a system component design change. This research also found that the Systems Engineering process must function harmoniously within the larger Project Management environment for the optimum performance of a development project. The road forward to achieve this goal is for the systems engineering and design processes to become more structured and the removal of the unpredictability in the processes so far as the number of design iterations is concerned. This will enable the systems engineering processes to be more easily accommodated within the structured project management processes to the benefit of the overall development project performance. A structured “Cause-to-Effect” design influencing methodology has been investigated. Indications are that this may be the road forward for systems engineering process development to even further reduce the risk of a design change during system integration and consequential detrimental impact on the development project performance. / Thesis (PhD)--University of Pretoria, 2012. / Graduate School of Technology Management (GSTM) / unrestricted

Knowledge management (KM) implementation strategies on construction projects can reap benefits such as improved performance and continuous improvement yet many projects are characterised by inefficiencies, repetition of mistakes and lack of lessons learnt. Poor skills, design changes, errors and omissions contribute to the internal failure cost element of the Cost of Poor Quality (COPQ) while the resultant effect of client dissatisfaction contributes to the external failure cost. COPQ is prevalent regardless of project type and has been found to be over 10% of total project cost in certain cases. While the need to reduce COPQ is definite, it is uncertain what impact KM has in its reduction. The aims of the research therefore are twofold (i) to investigate the impact of KM in reducing COPQ on construction projects (ii) to develop a KM framework for reducing COPQ on construction projects. A mixed method approach was adopted for the research with an exploratory sequential research design utilising both qualitative and quantitative inquiries to address the research aims. Semi-structured interviews and questionnaire survey were selected as the method for qualitative and quantitative data collection respectively. The interviews were conducted with 25 industry experts involved in KM strategies for large construction organisations across UK to obtain data, based on their experiences and expertise on projects, which were then analysed using content analysis. The output from the analysis yielded variables and working hypotheses which were tested through the questionnaire survey. Further data were obtained from 114 survey respondents who have iii been mostly involved in KM initiatives for large construction organisations across UK. The data was analysed using descriptive statistics. From the interpretation of the entire qualitative and quantitative data, it was found that KM can be complex and difficult to manage within organisations and on projects. Although KM was perceived to have positive impact in reducing COPQ, organisations did not, and could not quantify COPQ neither could they measure the extent of the impact of KM on COPQ. Causal links were found between COPQ elements i.e. errors and omissions, design changes and poor skills, contrary to the theoretical suggestion of being mutually exclusive. It was found that KM currently has not been optimised to reduce COPQ due to a number of barriers. Optimising KM to reduce COPQ therefore involves overcoming the barriers as follows: develop performance metrics to assess the impact of KM on COPQ on projects; appoint knowledge champions to facilitate KM activities to reduce COPQ; adopt a positive organisational culture towards KM; allocate adequate time and budget for KM activities on projects; select procurement strategies that support and facilitate KM. A KM framework for reducing COPQ on construction projects was developed as an output of the research and evaluated by industry practitioners. It can be concluded that the optimisation of KM can significantly reduce COPQ. A key recommendation for industry practitioners therefore is to adopt a holistic approach to quantifying COPQ and assessing the impact of KM in reducing COPQ such as the one presented in this research. The research contributes to the body of knowledge in the area of cost reduction, quality improvements and knowledge management on projects.

This master’s thesis focuses on description and evaluation of effectiveness of the current information system by means of selected methods and following proposal of changes which should lead in enhancement of the overall ICT condition in the analysed company. This company works in the field of information/telecommunication services.