In Sweden two reforms were implemented in 2011 in order to delegate control to universities and improve the quality of tertiary education. Despite the efforts, Swedish universities are experiencing a quality crisis and the majority of students are receiving less than the recommended nine hours per week of tutor led education. The quality crisis, the low levels of student-teacher interaction and the reluctance towards marketization and customer focus within higher education, all provides cause for concern on how universities create value for their students. This study aims to examine the interaction students have with teachers, and how the interaction creates value for students. Interviews were conducted with students studying their third year of the business programme at Uppsala University. The result showed that the students thought interaction was important for their learning. Uppsala University was considered to offer sufficient amount of lectures and seminars, although with fluctuations in quality. Most notable in the study was the lack of feedback from teachers. The students showed strong discontent, as feedback would help them improve and learn, fulfilling their value creation.

A pesquisa trata da compreensão da atividade de projetar através de abordagens que propõem a concepção de conversação ou diálogo na caracterização do processo projetual em arquitetura. Investigamos o surgimento destas abordagens na segunda metade do século XX e começo do século XXI, cuidando em apresentar uma leitura das transformações nos modos de se ver tanto o design quanto o designer arquitetônico, dentro do recorte temático a que nos referimos como \'horizonte da conversação\'. Realizamos uma revisão sobre aspectos conceituais centrais às visões de teóricos do design que, além da arquitetura, transitam por outros domínios do saber como filosofia e cibernética, e que reconhecem o design como uma troca dialógica envolvendo tanto a transformação da situação projetual quanto a transformação do próprio designer pela percepção de consequências não intencionais de suas ações projetuais. A partir desta revisão, elaboramos uma reflexão sobre uma ordem de preocupações compartilhadas entre as abordagens de nosso horizonte temático, pela qual buscamos o desenvolvimento de um entendimento mais abrangente e enriquecido sobre o processo projetual arquitetônico. / The research deals with the understanding of the design activity by approaches which proposes the concept of conversation or dialogue in the characterization of the design process in architecture. We investigate the emergence of these approaches in the second half of the twentieth century and early twenty-first century, taking care to present a reading of underlying changes in the ways of seeing of both design and the architectural designer in the thematic focus we refer as horizon of conversation\'. We accomplished a review of central conceptual issues to views of design theorists that in addition to architecture, transiting through other domains of knowledge as philosophy and cybernetics, and recognize design as a dialogic exchange involving both the transformation of the design situation and the designer himself by the perception of unintended consequences of their design actions. From this review, we present a reflection about an order of shared concerns between the approaches of our thematic horizon, which we seek the development of a broader and enriched understanding of design process.

A pesquisa trata da compreensão da atividade de projetar através de abordagens que propõem a concepção de conversação ou diálogo na caracterização do processo projetual em arquitetura. Investigamos o surgimento destas abordagens na segunda metade do século XX e começo do século XXI, cuidando em apresentar uma leitura das transformações nos modos de se ver tanto o design quanto o designer arquitetônico, dentro do recorte temático a que nos referimos como \'horizonte da conversação\'. Realizamos uma revisão sobre aspectos conceituais centrais às visões de teóricos do design que, além da arquitetura, transitam por outros domínios do saber como filosofia e cibernética, e que reconhecem o design como uma troca dialógica envolvendo tanto a transformação da situação projetual quanto a transformação do próprio designer pela percepção de consequências não intencionais de suas ações projetuais. A partir desta revisão, elaboramos uma reflexão sobre uma ordem de preocupações compartilhadas entre as abordagens de nosso horizonte temático, pela qual buscamos o desenvolvimento de um entendimento mais abrangente e enriquecido sobre o processo projetual arquitetônico. / The research deals with the understanding of the design activity by approaches which proposes the concept of conversation or dialogue in the characterization of the design process in architecture. We investigate the emergence of these approaches in the second half of the twentieth century and early twenty-first century, taking care to present a reading of underlying changes in the ways of seeing of both design and the architectural designer in the thematic focus we refer as horizon of conversation\'. We accomplished a review of central conceptual issues to views of design theorists that in addition to architecture, transiting through other domains of knowledge as philosophy and cybernetics, and recognize design as a dialogic exchange involving both the transformation of the design situation and the designer himself by the perception of unintended consequences of their design actions. From this review, we present a reflection about an order of shared concerns between the approaches of our thematic horizon, which we seek the development of a broader and enriched understanding of design process.