In the 21st century, e-commerce (electronic commerce) has witnessed explosive development, while the problems such as the imperfect logistics system and backward information platform exposed are also increasing. This research thesis focuses on the design of electronic commerce project logistics under collaborative theory. Firstly, this research analyses the current situation of e-commerce, and explains relevant theories of system engineering and collaborative theory. Secondly, a management framework of e-commerce under collaborative theory is discussed. Then it is about the construction of a new and novel logistics system, that is, a four-stage radial-spoke logistics network containing e-commerce hubs, e-commerce regional distribution centres, e-commerce physical stores, and e-commerce cooperatives. The existing logistics mode is innovated and developed with the “collaborative distribution” mode proposed, and the entire supply chain is connected through the four-stage radial-spoke logistics network, enabling all parties involved in the supply chain to achieve collaboration. Then based on the network, containers are differentiated and standardized into four classes. What’s more, with the design and development of a collaborative logistics system, this thesis presents countermeasures to integrate e-commerce with its internal management platform. So the growing information is effectively managed, timely and correct decision-making information and decision support are provided. Furthermore, previous e-commerce platform is strengthened and the collaborative theory is fundamentally applied in a novel context. Finally, combining together logistics alliance, e-commerce platforms as well as its management system, this research is aimed to improve e-commerce collaborative management and promote e-commerce collaborative theory. / Thesis (PhD)--University of Pretoria, 2020. / Graduate School of Technology Management (GSTM) / PhD / Unrestricted

The present diploma thesis deals with new optimization suggestions and their introduction to the logistics distribution chain of the online shop administered by the Lilien Czech Jewelry s.r.o. company. The thesis is comprised of two interconnected parts. The first, theoretical part, is dedicated to the description of key terms which are necessary for the general understanding of the importance of logistics chains in the efficiency of a company, as well as for the understaning of the practical part which follows. The second, practical part, deals with the company in question itself. The aim of the thesis is to provide an evaluation of the logistics chain of the given company as well as its resources. This includes an overview of the state of things before and after innovations proposed and carried out based on a previous bachelor's thesis. Further, the thesis treats the topic of new optimization suggestions regarding the processes involved in the flow of goods to the customer. This concerns specifically suggestions affecting the international distribution of delivery and storage within the company. Other phases of the chain are, however, not omitted.

This thesis analyzes the impact of processes associated with order execution on customer satisfaction. The theoretical part should introduce readers to current and relatively comprehensive e-commerce market. The objective is to formulate and highlight information and concepts, which are important for understanding the subsequent practical applications. The thesis is focused on logistics processes that affect customer satisfaction, e.g. receiving, assembling and shipping. The practical part should analyze the processes using the example of an online store Mall.cz. The main interest of the thesis emphasis on the functioning of the distribution center, identification of bottlenecks and the implementation of measures for the efficient order execution. In the final part the author analyzes three major competitors and their offers of the delivery of goods. The output of that part is a SWOT analysis. The main objective of the thesis is to identify the key factors of logistics processes and evaluate their impact on customer satisfaction. A specific feature and benefit of this work is the interconnection of marketing and logistics perspective.