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The problem in this study has been to analyze the vocabulary needs in the field of Library Service and to develop a professional tool, including an English-French glossary of approximately fifteen hundred terms concerning the making, the acquisition, and the organization of books as related to Library Service.

This study proposes a seven step evaluation model for evaluating library services using criteria based on community needs. The evaluation modal does not concern itself with direct measures of library processes but with examining the end product of those library processes in the form of services offered to the library's community. The model is intended to reveal discrepancies between community needs and library outputs and provide planning steps which will assist the professionally competent librarian to match library outputs to community needs. The final step in the evaluation model is intended to provide data on library effectiveness in meeting community needs. For the purposes of this study "library community" is defined as the target population for a particular library, encompassing non-users as well as actual users. Every library is intended to provide services to a specific community unique to itself. The model is presented as a general model, with implementation guidelines and checklists, as a basis for developing an evaluation plan for the specific situation of each individual library. A pilot study based on the evaluation model is described. The pilot study consisted of an evaluation of the Audiovisual Services section of the Australian National University Library and was conducted over an eighteen month period. The pilot study demonstrated the effectiveness of the evaluation model as a planning tool for matching library services to community needs.