Titel: En kvalitativ fallstudie hur aktörer skapar och bibehåller förtroende i organisationer med fördelat ansvar   Nivå: Kandidatuppsats   Författare: Jens Bergvik och Hanna Eriksson   Handledare: Stig Sörling och Tomas Källquist   Datum: 2015 – januari   Syfte: Enligt tidigare forskning är förtroende grunden för många av organisationens resultat och basen i fungerade relationer och samarbeten. Sambandet mellan förtroende och den ansvarsfördelade organisationen är identifierad men saknar praktisk forskning, då en ansvarsfördelad organisation kräver samarbete beroende på att många har befogenhet till ansvar och beslutsmakt. Syftet med denna studie är därmed att ge en ökad förståelse för hur aktörer skapar och bibehåller förtroende samt att belysa förtroendets roll i ansvarsfördelade organisationer.   Metod: Studien har utgått från ett hermeneutiskt perspektiv och fenomenet som studerats ses vara av socialkonstruktivistisk art. Med hjälp av deduktion har teori och empiri arbetats fram där grunden för studien har varit i form av en fallstudie som antar ett kvalitativt angreppssätt genom semistrukturerade intervjuer.   Resultat & slutsats: Studien tyder på att förtroende är svårt att beskriva då det uppfattas som en abstrakt fenomen och därav avsaknaden av konkreta verktyg. De faktorer som istället anses ha inverkan på förtroendenivån är också de faktorer som används för att skapa och bibehålla förtroende, vilka är kompetens, kommunikation och förståelse.   Förslag till fortsatt forskning: Förtroende har en betydande roll i samtliga organisationsstrukturer och denna studie är avgränsad till en ansvarsfördelad organisations struktur. Dessutom finns även infallsvinklar om hur och genom vem förtroende skapas.   Uppsatsens bidrag: Studiens bidrag är hur aktörer skapar och bibehåller förtroende samt betydelsen av förtroende i ansvarsfördelade organisationer. Studien tyder på att uppfattningen om förtroende är ett fenomen som är svårt att beskriva eftersom det är abstrakt. Och visar på att vikten av förtroende i ansvarsfördelade organisationer för att samarbeten och delegering av ansvar ska fungera. De faktorer som studien bidrar med för att skapa förtroende är kompetens, kommunikation och förståelse. För att bibehålla förtroende är studiens bidrag att arbeta kontinuerligt med kompetens och kommunikation.   Nyckelord: Decentralisation, distributed responsibility, organisational trust, trust, create trust, retain trust / Title: A qualitative case study research on how operators create and retain trust in organisations with distributed responsibility   Level: Bachelor thesis   Author: Jens Bergvik och Hanna Eriksson   Supervisor: Stig Sörling och Tomas Källquist   Date: 2015 – January   Aim: According to earlier research trust is important to many of the organisations results and the base in relationship and collaboration. The connection between trust and organisations with distributed responsibility is identified but there is a lack of practical research. With distributed responsibility there will be a need of collaboration, when a lot of people have responsibilities and authority to make decision. The purpose of this report is to increase understanding about how operators create and retain trust and to highlight the role of trust in organisations with distributed responsibility.   Method: The report adopts a hermeneutic perspective and the studied phenomenon assumes to be a social construction. A deductive approach have been used to collect theoretical and empirical information. The base for the report is a case study with a qualitative approach through semi-structured interviews.   Result & Conclusions: The report implies that trust is difficult to describe because it is perceived as an abstract phenomenon and therefore there is an absence of concrete tools. Instead, the factors that is considered to influence trust is also the factors that is being used to create and retain trust, which is competence, communication and understanding.   Suggestions for future research: Trust has an important role in organisations and this report is limited to a specific organisational structure. Another suggestion is to study the different operators’ role in the process of creating trust.   Contribution of the thesis: The reports contribution is how operators create and retain trust and highlight the role of trust in organisations with distributed responsibility. The report indicates that trust is difficult to describe because it is perceived as an abstract phenomenon. Also shows the importance of trust in organisations with distributed responsibility, because trust makes relationships and delegation more effective. Competence, communication and understanding are factors that the report present as factors that has influence on creating trust. To retain trust the report argues that continuously work with competence and communication will be needed.   Key words: Decentralisation, distributed responsibility, organisational trust, trust, create trust, retain trust

Relational trust exists between and among individuals within complex human organizations; however, within a school, the relationship between teachers and the principal is at the heart of the organization. The purpose of this mixed method study was to gain an understanding of the relationship between teachers' trust in their principal and teacher efficacy and determine which leadership behaviors and facets of trust have the greatest influence on the trust relationship between teachers and the principal. The overarching goal of this dissertation study was to inform district-level administrators and principals so they are afforded the opportunity to reflect on their behavior, make changes if necessary to cultivate trusting relationships within their organization, and positively influence teacher efficacy. A convergent parallel mixed methods research study was conducted in two rural school districts in North Texas to identify teacher perceptions related to the leadership behaviors that influence organizational trust, and reveal the correlation between trust in the principal and teacher efficacy. The teachers who participated in the on-line survey named communication as the leadership behavior most closely related to their feelings of trust toward the principal. The facet of trust considered most significant by all teachers was reliability; however, a subset of high efficacy teachers considered the competence of the principal to be more significant to the teacher/principal trust relationship. The relationship between faculty trust in the principal and teacher efficacy was statistically significant.

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As people go about their lives, they form a variety of social relationships, such as family, friends, colleagues, and acquaintances, and these relationships differ in their strength, indicating the level of trust among these people. The trend in these relationships is for people to trust those who they have met in real life more than unfamiliar people whom they have only met online. In online social network sites the objective is to make it possible for users to post information and share albums, diaries, videos, and experiences with a list of contacts who are real-world friends and/or like-minded online friends. However, with the growth of online social services, the need for identifying trustworthy people has become a primary focus in order to protect users’ vast amounts of information from being misused by unreliable users. In this thesis, we introduce the Capacity- first algorithm for identifying a local group of trusted people within a network. In order to achieve the outlined goals, the algorithm adapts the Advogato trust metric by incorporating weighted social relationships. The Capacity-first algorithm determines all possible reliable users within the network of a targeted user and prevents malicious users from accessing their personal network. In order to evaluate our algorithm, we conduct experiments to measure its performance against other well-known baseline algorithms. The experimental results show that our algorithm’s performance is better than existing alternatives in finding all possible trustworthy users and blocking unreliable ones from violating users’ privacy.

As people go about their lives, they form a variety of social relationships, such as family, friends, colleagues, and acquaintances, and these relationships differ in their strength, indicating the level of trust among these people. The trend in these relationships is for people to trust those who they have met in real life more than unfamiliar people whom they have only met online. In online social network sites the objective is to make it possible for users to post information and share albums, diaries, videos, and experiences with a list of contacts who are real-world friends and/or like-minded online friends. However, with the growth of online social services, the need for identifying trustworthy people has become a primary focus in order to protect users’ vast amounts of information from being misused by unreliable users. In this thesis, we introduce the Capacity- first algorithm for identifying a local group of trusted people within a network. In order to achieve the outlined goals, the algorithm adapts the Advogato trust metric by incorporating weighted social relationships. The Capacity-first algorithm determines all possible reliable users within the network of a targeted user and prevents malicious users from accessing their personal network. In order to evaluate our algorithm, we conduct experiments to measure its performance against other well-known baseline algorithms. The experimental results show that our algorithm’s performance is better than existing alternatives in finding all possible trustworthy users and blocking unreliable ones from violating users’ privacy.

Thesis (Ph. D.)--University of Chicago, Dept. of Sociology, August 2000. / Includes bibliographical references. Also available on the Internet.

Thesis (M.A.)--University of Toronto, 1995. / Includes bibliographical references (leaves 248-266).

Master-Arbeit Univ. St. Gallen, 2008.

As people go about their lives, they form a variety of social relationships, such as family, friends, colleagues, and acquaintances, and these relationships differ in their strength, indicating the level of trust among these people. The trend in these relationships is for people to trust those who they have met in real life more than unfamiliar people whom they have only met online. In online social network sites the objective is to make it possible for users to post information and share albums, diaries, videos, and experiences with a list of contacts who are real-world friends and/or like-minded online friends. However, with the growth of online social services, the need for identifying trustworthy people has become a primary focus in order to protect users’ vast amounts of information from being misused by unreliable users. In this thesis, we introduce the Capacity- first algorithm for identifying a local group of trusted people within a network. In order to achieve the outlined goals, the algorithm adapts the Advogato trust metric by incorporating weighted social relationships. The Capacity-first algorithm determines all possible reliable users within the network of a targeted user and prevents malicious users from accessing their personal network. In order to evaluate our algorithm, we conduct experiments to measure its performance against other well-known baseline algorithms. The experimental results show that our algorithm’s performance is better than existing alternatives in finding all possible trustworthy users and blocking unreliable ones from violating users’ privacy.