Global ETD Search

171	The relationship between store image and customer satisfaction in chain convenience store : a study in Taiwan Hsu, Cheng Fang January 2005 (has links) Store image and customer satisfaction become increasingly important factors in modern retailing - a market characterized by fast growth and intense competition. 7-11, Taiwan; Family-Mart and Hi-Life are already present as the top three in Taiwan retail market. This development will demand even more focus on the relationship between store image and customer satisfaction in order to stay in business and even more to create some new coalitions for future market. Therefore, chain convenience stores have to find a new way how to stand firm under this intense competition. The only way is to strengthen customers' perception through store image and provide the various services and products to satisfy customers' demands than increase customer satisfaction / Thesis (DBusinessAdministration)--University of South Australia, 2005 Customer loyalty Consumer satisfaction Chain stores
172	The impact of customer satisfaction and switching costs on customer loyalty : an empirical study in the health care industry in Taiwan Shieh, Shew-Fang Fannie January 2005 (has links) The aim of this research is to examine the effect of customer satisfaction and switching costs of customer loyalty through an empirical study of the health care and service industry in Taiwan. The significance of the research will affect hospital management throughout Taiwan and academics majoring in the field of customer loyalty and satisfaction. / Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2005 Customer loyalty Patient satisfaction Consumer satisfaction
173	Evaluating an extended relationship marketing model for Arab guests of five-star hotels Shammout, Ahmad Bahjat. January 2007 (has links) Thesis (Ph. D.)--Victoria University (Melbourne, Vic.), 2007. / Includes bibliographical references.
174	The effects of service recovery satisfaction on customer loyalty and future behavioral intentions an exploratory study in the luxury hotel industry / Riscinto-Kozub, Kristen A., O'Neill, Martin, January 2008 (has links) (PDF) Thesis (Ph. D.)--Auburn University, 2008. / Abstract. Vita. Includes bibliographical references.
175	Towards an ethical community response to pandemic influenza : the values of solidarity, loyalty, and participation / Klopfenstein, Mitchell Leon. January 2008 (has links) Thesis (M.A.)--Indiana University, 2008. / Department of Philosophy, Indiana University-Purdue University Indianapolis (IUPUI). Advisor(s): Jason T. Eberl. Includes vita. Includes bibliographical references (leaves 62-68).
176	Consumers' prior experience and attitudes as predictors of their online shopping beliefs, attitudes, and purchase intentions in a multichannel shopping environment Noh, Mijeong, Warfield, Carol L., January 2008 (has links) (PDF) Thesis (Ph. D.)--Auburn University, 2008. / Abstract. Vita. Includes bibliographical references.
177	Guest satisfaction and guest loyalty study for hotel industry / Carev, Danijel. January 2008 (has links) Thesis (M.S.)--Rochester Institute of Technology, 2008. / Typescript. Includes bibliographical references (leaves 72-81).
178	A new examination of service loyalty identification of the antecedents and outcomes of an attitudinal loyalty framework / Bourdeau, Brian L. Cronin, J. Joseph. January 2005 (has links) Thesis (Ph. D.)--Florida State University, 2005. / Advisor: J. Joseph Cronin, Jr., Florida State University, College of Business, Dept. of Marketing. Title and description from dissertation home page (viewed Jan. 12, 2006). Document formatted into pages; contains xii, 240 pages. Includes bibliographical references.
179	Value creation of firm-established brand communities Wiegandt, Philipp. January 1900 (has links) Diss.-- Ludwig Maximilians Universität München, 2009. / Includes bibliographical references.
180	Multi-channel service : performance and implications for customer retention / Cassab, Harold. January 2005 (has links) Thesis (Ph. D.)--University of Washington, 2005. / Vita. Includes bibliographical references (leaves 113-121).

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