Submitted in fulfilment of the requirements of the Degree of Masters of Technology: Tourism and Hospitality, Durban University of Technology, 2011. / The current biodiversity and extinction crisis has ignited global concern for human and planetary well-being, culminating in the declaration by the United Nations of 2010 as the International Year of Biodiversity. Concomitant with these developments has been the steady ascent of the ecotourism industry, a subset of the travel and tourism industry that holds some promise for the conservation and enhancement of natural areas. A third strand that may be added that weaves them all together for mutual benefit, is the use of interpretation as a communication strategy that enhances the travel experience for the visitor, stimulating interest and enriching their knowledge of local natural resources. This study examines the role of interpretation within one of the largest protected areas in the Durban area, Shongweni Reserve. Rich in faunal and floral diversity, the reserve hosts a range of active and passive recreational pursuits for local and international visitors. This study examines the range of natural, historic and cultural resources within the Shongweni Reserve and then develops appropriate themes for interpretive print material to effectively provoke and stimulate visitor interest in local biodiversity. Print samples were attractively designed to showcase interesting facets of plant and animal wildlife in the reserve. The samples integrated aspects of floral and faunal conservation status together with Zulu cultural use in the narrative and text. Findings from the survey revealed that most visitors were interested in learning more about local biodiversity and found the interpretation material to have a high degree of personal relevance. This has significance in terms of encouraging reserve management to communicate effectively with their visitors using interpretive media as a vehicle and stimulus for biodiversity conservation.

Submitted in fulfillment of the requirements of Master’s Degree in Technology: Tourism and Hospitality, Durban University of Technology, Durban, South Africa, 2016. / The primary aim of the study is to evaluate the community-based tourism model adopted by the Zulu-Mpophomeni Tourism Experience (ZMTE). ZMTE is a community-based tourism initiative that aims to provide visitors with a combined experience encompassing the elements of culture, history and nature. It is fully owned and managed by the Mpophomeni local residents. ZMTE is made up of different service providers including cultural and township tours, accommodation, restaurants as well as arts and crafts, which are all locally owned and managed. The inception of ZMTE was influenced by the growth in demand for authentic cultural and township experience by international markets as well as the immediate need to improve the livelihood of the local community. However, increased tourism activity results in a number of positive and negative implications to the area of Mpophomeni and its residents, primarily because the local community forms part of the tourism product. ZMTE is selected as a significant area of study due to its great potential for growth and has generated increased interest from different stakeholders within the tourism industry as well as the Mpophomeni local community. Its inception has largely improved tourism in the area of Mpophomeni and the province of KwaZulu-Natal in particular (KwaZulu-Natal Tourism Authority: 2012). The study findings are based on a sample of 280 Mpophomeni local community members, one managing director of the ZMTE and six establishments that are service providers of the ZMTE. The study adopted both quantitative and qualitative methods for data collection. Semi-structured questionnaires were used to obtain data from the Mpophomeni local community. Face- to-face interviews were conducted to obtain data from ZMTE service providers and one managing director of this project. The results suggest the ZMTE is not beneficial to the majority of the local people and a lot still needs to be done in order to improve its viability. The major factor contributing to the lack of positive contribution of the ZMTE to the local community is due to the lack of knowledge about approaches that the local people can adopt in order to be part of the ZMTE and benefit from it. Findings derived from this study will unveil the CBT model adopted by the ZMTE. This will enable to revelation of areas that require improvement within the ZMTE so that benefits and opportunities are exploited. / M

Submitted in fulfillment of the requirements for the degree of Masters of Technology: Tourism and Hospitality, Durban University of Technology, Durban, South Africa, 2017. / The past decades indicate enormous interest in tourism as a tool for regional economic development. However, it is not always clear if tourism creates a significant contribution to local destination communities, as, in most cases, benefits from tourism emerge slowly and usually accrue to certain groups within the community. This study is driven by the researcher’s desire in determining tourism’s contribution to local community development, and to seek ways in which the local indigenous community can enhance their standard of living through tourism. Hence, increased understanding of tourism’s contribution to community development is necessary to establish strategies to ensure that employees and community receive equal benefits from tourism. Therefore, the study sought to investigate ‘the contribution of tourism to local community development, using Shakaland Zulu Cultural Village (SZCV) as a case. A qualitative and quantitative approach was employed. However, more emphasis was placed on the qualitative approach. The study sample compromised of 84 purposely selected employees of SZCV. The data collected were coded and organised according to the interview questions and were analysed and interpreted according to five analytic categories that were based on the objectives of the study. The findings of the study indicated that: SZCV contributes to local community development; and SZCV has different tourism employment categories that improve the community’s livelihoods in Eshowe, including cultural dancers, cultural chief, traditional herbalist, sangoma, arts and craft workers, chefs, receptionist, reservationist, spaza shop retailer, food and beverage manager, front office manager, maintenance manager as well as cultural manager. The study further revealed that a few respondents received training for their positions; and that the majority of employees are involved in the decision-making process within the SZCV; however, this involvement was not at a strategic level. Furthermore, the study recomended that local community development in Eshowe needs to be improved especially through the diversification of the cultural village. This is attainable by forming a partnership with other tourism business in close proximity to the SZCV that attract a high volume of tourist, to increase the possible benefits to communities that are residing along SZCV. / M

M.Sc. / KwaNibela Peninsula is situated directly adjacent to the World Heritage Site of Lake St. Lucia, and lies between the northern parts of False Bay and Lake St. Lucia. The community of KwaNibela is not unlike many other rural communities in Africa, found in pristine areas with very little development having taken place over the years. However the pristine environment of KwaNibela is under threat from the community themselves, through excessive hunting, slash and burn bush clearing, the encroachment of alien plant species, and various uncontrolled forms of harvesting from the bush. Around the world eco-tourism has been seen as a way to sustainably fund conservation and benefit the local communities. For the conservation of the sand forests and surrounding wetland areas of KwaNibela it is necessary for the local people to see the benefit of conserving the area in their everyday life. Ecotourism has been investigated as the solution to conservation problems at KwaNibela. However it should not be neglected that for hundreds of years the people of KwaNibela have been harvesting from the bush and it is a part of their everyday life, so sustainable ways of using the natural resources in the surrounding area are also being looked at. A plan to demarcate a conservancy area is put forward and to allow limited harvesting and promote and develop tourism in that area. The education of the local community is also of paramount importance to the progression of the project, right from primary school level to the adult community members. The tourism potential of the area is immense; but depends on the development of the right infrastructure and skills to make it a success.

This study aimed to analyse the potential and challenges for ecotourism development and how it can be applied as an integrated tool to provide economic incentives and better opportunities for community development, while improving natural resource management and conservation in Isimangaliso. The capital assets, the context of vulnerability of the local communities along with other significant attributes of the supply side were investigated in-depth. In addition, the potentials and challenges for ecotourism development in the selected Isimangaliso, Khula Village were studied. The impacts of ecotourism on local livelihood improvement, biodiversity resources and natural environment, and management and conservation of the area were also explored through sustainability concepts. However, the focus of the study was not only on ecotourism potentials and opportunities but was also on the development of sound guiding principles for planning and management of ecotourism development in Isimangaliso in a sustainable manner. It was found that community‟s willingness to participate in local development and natural resource management remains a questionable issue to be achieved. This is because local communities are strongly influenced by vertical network of the state administration. The study reveals that there is a strong interaction and interdependency between local livelihoods or poverty and the status and effectiveness of natural resource management in Isimangaliso. The study indicates that the area has plenty of potential natural and cultural resources. These resources signify three fundamental elements for ecotourism destination: quantity, quality, and fascination. The natural attractions consist of vital and sensitive biological and scenic values of the destination area.

Submitted in fulfilment of the requirements of the Degree: Doctor of Technology: Quality, Durban University of Technology, 2012. / There is extensive focus on the practical performance of ecotourism in respect of environmentally invasive activities and the satisfaction of ecotourists in South Africa. Therefore, the purpose of the study was to evaluate the impact of quality management practices on service quality in the accommodation sector serving ecotourism destinations in KwaZulu-Natal. The study was conducted at 58 hotels within a 50 kilometre proximity to ecotourism development regions of KwaZulu-Natal province. Two separate self-administered questionnaires were designed for the hotel managers and for their guests. A quantitative approach and a census of 58 managers were conducted and the guest response of 587 was obtained using convenience sampling. The results revealed that there are mismatches in guests’ actual experience on the variables of interest for customer service quality and the importance they attach to each variable. The experience-importance findings show that most guests rated their experiences above the importance they attach to those experiences. Little attention has been paid to hotel service quality research pertaining specifically to quality-related performance. This study fills this gap by identifying congruent hotel service quality attributes and relating these to management performance by analysing the importance of these attributes for hotel-guests seeking experiences of the natural environment. The results of the study offer measures for ecotourism service quality enhancement for the ecotourists experience at the hotels and a starting point for hotel managers to optimise the service quality growth and development while protecting the resources on which they are based. Quality function deployment has emerged as a significant tool to guide hotel managers in ecotourism destinations to attain planned levels of guest service quality and formulate a well-informed and systematic framework that will advance strategies for service quality enhancement.