Thesis (M.B.A.)--University of Hong Kong, 1998. / Includes bibliographical references (leaf 79-82).

Thesis (M.B.A.)--University of Hong Kong, 1998. / Includes bibliographical references.

Thesis (M.B.A.)--University of Hong Kong, 1996. / Includes bibliographical references (leaf 59-63).

Thesis (Ph. D.)--University of Missouri-Columbia, 2002. / Typescript. Vita. Includes bibliographical references (leaves 155-164). Also available on the Internet.

M.Com. (Informatics) / This research has the aim of creating a low-cost, contactless, micro-payment framework to support micro-payments for the informal taxi industry in South Africa. The informal taxi industry is a prime example of an industry that needs simple and effective payments for low-cost services where the primary medium of payment is currently cash. Challenges of currently used are the security of cash, the difficulty for the taxi driver to collect cash, and the auditability of cash from the perspective of the taxi owner. Furthermore, the taxi owner does not know the routes the taxi travels or the petrol that is used by the taxi. Micro-payment transaction volumes are rapidly increasing due to consumer need for simple and effective payments for low-cost items and services. Micro-payment technologies are rapidly growing in popularity and demand, prompting the need for financial institutions to consider investment in the technology. Contactless technology, specifically near-field communication (NFC), is contributing to the exponential growth of micro-payments. Increasingly, consumers are not required to enter security information in order to perform transactions. By bringing a compatible card within range of a suitable reader, a transaction takes place with immediate effect, with little or no involvement from payment providers and financial institutions. Complementary wireless technologies such as GPS enable a multitude of applications by offering positional and speed information. Combining GPS technology with NFC enables contactless positional payment information to be accessible, to present a unique micro-payment concept. This dissertation presents M-Thinta, a low-cost contactless micro-payment model. The M-Thinta prototype demonstrates the real-world operation of the M-Thinta model. The prototype demonstrates that it is possible to create a functional low-cost, contactless micro-payment platform by combining a number of standard low-cost components.

Contemporarily, one of the major business demands is to extensively understand the impact of technology on the major business strategies and practices. Technologicalship marketing, a concept investigated in this study, emanates from a symbiosis of technology and relationship marketing. Per se, a prevalent area of debate pertains to whether technology promotes or constrains relationships. Outstandingly, this study pursued the technologicalship marketing concept, a new and vital 21st century suggestion in literature (Zineldin, 2000:16). Secondly, against the scarcity of empirical studies in mass marketing environments, the study at hand focused on retail banking client relationships. Lastly, the proposed meta-construct hypothetical model is an essential relationship marketing instrument. The proposed model consists of four major relationship marketing construct categories, namely, personal contact, customer retention, customer switching and relational exchange. At the hand of these constructs, the research primarily aimed to determine the impact of technology on client relationships in e-banking with the focus of closing the gap prevalent in literature on whether technology constraints or supports relationship marketing. The study focused on retail banking client relationships of the four major commercial banks in East London, Eastern Cape, South Africa. A survey was conducted of a sample of 200 clients selected using the convenience sampling method. The study hypothesised that technology is resulting in more transactional than relationship marketing in retail banking by constraining social constructions, customer retention and relational exchange, whilst, promoting customer switching mobility. Through the GLM regression analysis method, findings of the study established that technology was to a larger extent supporting relationship marketing. However, it is envisaged that technology is resulting in the disappearance of human contact which is a critical aspect of relationships. Conclusively, the researcher recommended that the only plausible strategy is to endeavour to integrate the human aspect at self-service podiums e.g. mounting of staff at ATM points, which most banks have been doing.

The purpose of this study is to determine how banks and consumers are adapting to the Internet age; to understand the privacy, security and other issues involved with money transfers; to determine steps being taken to make e-banking adaptable to meeting the needs of the bank, customers, business and industry; to forecast e-banking potential; and to understand the role of marketing in the process.

A research report submitted to the Faculty of Commerce, Law and Management, in partial fulfilment of the requirements for the degree of Master of Commerce in Information Systems, School of Economic and Business Sciences, University of the Witwatersrand, 2018 / The purpose of this study was to identify and test the factors that affect mobile Point of Sale (mPOS) adoption in Johannesburg, South Africa. The adoption of mPOS technology by merchants has not been as widespread compared to developed countries, which begs the question as to what is hindering the adoption in this context. By using a positivist approach, the study tested adoption factors using the Technology-OrganisationalEnvironment (TOE) framework. The framework looked at seven adoption factors that could potentially influence merchant level adoption of mPOS in Johannesburg, South Africa by Small Medium Enterprises. This relational study used researcher administered face-to-face questionnaires to collect data from one hundred SMEs based in Johannesburg, South Africa. Results of this study were used to answer the question as to what the adoption factors are and the extent to which these factors have affected mPOS adoption in Johannesburg, South Africa. The results of the study showed that, mPOS technology has not been widely adopted by SMEs in Johannesburg. The study also revealed that of the seven adoption factors that were anticipated to affect mPOS adoption, perceived value proposition and size of the firm had a significant impact on mPOS adoption. Furthermore, the study also uncovered significant associations between perceived value proposition, perceived competition, industry regulation and perceived security / MT 2019

by Wong Yiu Chung. / Bibliography: leaves 298-304 / Thesis (M.Ph.)--Chinese University of Hong Kong, 1984

by Chan Kit Ping, Wendy. / Includes questionnaire in Chinese. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 50-52). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF FIGURES --- p.vi / LIST OF TABLES --- p.vii / ACKNOWLEDGEMENT --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- FACTORS THAT CONTRIBUTE TO THE DEVELOPMENT OF TELEPHONE BANKING SERVICE IN HONG KONG --- p.7 / High Telephone Usage in Hong Kong --- p.7 / Telephone Banking Service as Differentiation Weapon --- p.8 / Hectic Life Style of Hong Kong People --- p.8 / High Property Prices in Hong Kong --- p.8 / Labor Shortage in Hong Kong --- p.9 / Chapter III. --- INDUSTRY REVIEW --- p.10 / Development of Telephone Banking Service in Hong Kong --- p.10 / Procedure of Using Telephone Banking Service --- p.12 / Variants of Telephone Banking Services --- p.16 / Chapter IV. --- LITERATURE REVIEW --- p.20 / Adoption of a Service Innovation --- p.21 / Adoption of New Banking Technology --- p.21 / Hypotheses Setting --- p.25 / Chapter V. --- RESEARCH METHOD --- p.27 / Research Information Needed --- p.27 / Research Design --- p.29 / Demographic Characteristics of the Sample --- p.33 / Chapter VI. --- RESEARCH ANALYSIS --- p.34 / Awareness of Telephone Banking Service in Hong Kong --- p.34 / Way of Learning about Telephone Banking Service --- p.34 / Adoption of the Service --- p.35 / Reasons for Using the Service --- p.35 / Frequency of Using Telephone Banking Services --- p.36 / Most Frequently Used Services --- p.36 / Satisfaction Level of Users --- p.37 / Reasons for Not Using the Service --- p.37 / Attitude Towards Telephone Banking Service --- p.37 / Psychographic Characteristics of Users vs Non-users --- p.38 / Chapter VII. --- RECOMMENDATIONS --- p.40 / Ways to Recruit New Users --- p.40 / Ways to Encourage More Usage from Existing Users --- p.43 / Operational Recommendations --- p.44 / Chapter VIII. --- LIMITATIONS AND SUGGESTIONS --- p.46 / Questionnaire Setting --- p.45 / Sample Size --- p.47 / The Use of Personal Questions --- p.48 / Suggestions for Future Researches --- p.48 / BIBLIOGRAPHY --- p.50 / APPENDIX --- p.53 / Questionnaire --- p.53 / Figures 1-13 --- p.63-80 / Tables 1-13 --- p.81-93