Over the last three decades the UK higher education system has operated under an ideological approach sometimes referred to as New Managerialism (Deem, 2004). The psychological contract of the individual actor within this altered environment was the subject of the research in this study. The psychological contract has been defined as an individual’s beliefs regarding the terms and conditions of a reciprocal informal exchange agreement between themselves and their organisations (Rousseau, 1989). The thesis focused on the psychological contracts of higher education lecturers in a post-92 University Business School in the United Kingdom. The study considered the construction of the psychological contract, the appropriateness of the initial contract, perceived influences on the contract, and behavioural consequences of contract breach and/or violation. The research was focussed on the role of the lecturer in interpreting and unpacking his/her perceptions and understandings. The research questions required data that was personal and experiential. Interviews were undertaken which allowed participants to provide life history accounts that described and theorised about their actions in the social world over time. The approach used had a number of limitations which were identified and considered within the thesis. Notwithstanding the limitations of the research approach, the data suggested that each individual had analysed the extent to which a new employment context would deliver transactional, relational, and ideological reward. However, ideology was less relevant in making the decision to accept higher education employment than either transactional or relational elements. Post-entry, sensemaking acted as a confirmation mechanism in respect of the expectations of what the job would entail and the pecuniary and non-pecuniary benefits that would be received. Initial contracts were relatively accurate in their conceptualisation of the work involved in being a higher education academic. Within the Business School examined in this study, management decisions impacted on participants from both an economic and socio-economic perspective. Employees described how individual work contexts were altered by management decisions. Reaction to decisions depended on individual circumstances at any given juncture based on the influences from multiple contexts both internal and external to the workplace. Context was not homogenous and wide-ranging individual differences were apparent. These contexts played a part in defining to what extent changed work environments would be accepted or not. Participants were continuously active and involved in the evaluation of the multiple contexts that were relevant to them. The capacity to manipulate managers and influence decisions to counteract context change was also evident. The ability to thwart changes to work context varied between individuals and over time. This study identified how participants were able to create and shape their own work environment to satisfy their needs and wants during their careers within a structure that remained predominantly organic in nature despite a changing higher education environment. The goal of the employee was to create the idiosyncratic deal, the specific individually tailored work environment that would deliver the satisfaction required from higher education employment. The psychological contracts were self-focussed and self-oriented but this did not necessarily mean that employees were not also actively involved in assisting the organisation to achieve its ambitions. The notion that a managerial agenda had resulted in the erosion of individualism in higher education was not supported. There was evidence that the psychological contract was unilaterally changed and altered by the employee whenever he or she chose, rather than a negotiated change to a binding agreement. Alteration was intrinsically a private determination and often not communicated.

The changing and highly competitive job market is putting pressure on both the private and public sectors to maintain and prepare an educated and well-trained human resource. In this context, a well-integrated educational and training strategy must be formulated and implemented, jointly, by the public and private sectors. This study presents the effort of Portugal in this direction. It emphasises a process orientation to achieve the goal of upgrading the educational skills of Portuguese employees, part of whom are entrepreneurs. For the purpose of this study cluster analysis, regression analysis and the important performance analysis were used. Based on the findings, the implications of the cooperation between the public and private sectors are discussed and a conceptual framework to aid policymakers, decision makers, and future researchers is offered. The benchmarking implications of this process are underscored.

This study examines the value placed on learning and knowledge by innovative small and medium-sized computer service firms, using a framework for analysis adapted from intellectual capital (IC). Knowledge is conceived as a specialized and appreciable asset capable of being acquired, nurtured, developed, managed and commercially exploited. Emphasis is placed on evaluating the strategies and practices that drive company learning and knowledge transfer in smaller computer service companies with respect to developing and making use of the knowledge owned by employees, customers and the corporation. The study evaluates the extent to which short-term commercial objectives impose conceptual boundaries on particular forms of intellectual capital - skill development, experience and recurrent learning. Data is drawn from case studies and a broader, provincial sample of companies based in British Columbia with ten to one hundred employees. The study concludes that small and medium-sized computer service firms narrowly conceptualize and undervalue knowledge in the area of human resource development, where supporting learning processes and structures are often poorly developed. Companies place a premium value on new forms of knowledge with an obvious potential to improve the skills and experience necessary to support commercial products and services. In contrast, learning, knowledge and expertise related to professional development and more long-term organizational and/or career benefits are consistently and systematically marginalized. The study outlines limitations of the IC framework in terms of the intrinsic values attributed to sources and types of knowledge. Of particular concern is the importance attached to formalized, external relationships with customers and the undervaluing of knowledge with less obvious or potentially more long-term commercial value. Suggestions for using the framework in small and medium-sized computer firms include broadening the existing narrow focus of external knowledge sources to encompass the extensive network of business relationships companies exploit, while the undervaluing of knowledge found in professional development is countered by linking benefits to returns from specific, rather than generic commercial goals. Emphasis is placed on potential gains in efficiency and productivity offered by improvements to learning and organizational processes.

Women activists in teacher unions such as Sadtu claimed that there was a disjuncture between what the South African Constitution says about gender equity and what is happening in reality. This study was undertaken to investigate this claim from the women teachers' perspective. This study explores how the social, cultural, political, historical, economic and educational factors influence the conditions of work and careers of the women teachers in KwaZulu-Natal. In this study, an historical outline of the contribution of various philosophies and attitudes to the relative position of KZN women from 1845 to 2000 is given in an attempt to seek solutions to the gender equity problem in education. The study also uses the racial perspectives to investigate the feminists' claim that Black women suffer triple oppression - that of gender, race and class. An extensive exploratory study using a multiple method approach, incorporating data from documentary research, surveys and interviews leads to the presentation of a well etched picture of the KZN women teachers. A large sample of 339 educators participated in the study. The major findings of the study include the following aspects: About 64 percent of the teachers in KZN province are women. Despite their majority in the teaching profession, their contribution to education is grossly undervalued. The most visible sign of this discrimination is the under-representativity of the women educators in managerial and decision-making positions in the education hierarchy. This stems from patriarchy which is still prevalent. Women are excluded from male dominated areas through socialisation and male resistance to change. Although about 98 percent of the women are certificated teachers, the majority of them have only a matriculation certificate as academic qualification. This stems from the historical under-investment in the girl child's education by parents and the State. About 67 percent of the women teachers are married and 68 percent have children. The majority of them believe in the tradition of marriage and are very comfortable with the multiple roles they perform. However, the majority of the Black women derive little satisfaction from teaching at the moment because of the tough working conditions and the lack of respect from learners, parents and KZNDEC officials. Presently the Govt's R & R policies cause uncertainty and frustration for the teachers. The work environment at historically Black schools can be unsafe with robbery and muggings which happen in the school grounds. Women teachers are presently on a par with the men in economic terms. The most significant aspect of the empowerment is the ability to leave their pension benefits to their husbands or dependents upon their death, this gives them a new identity, that of benefactors. Through its affirmative action policies, the State is giving preference to women when promoting personnel to managerial posts. Overall, the women teachers are still overworked and, therefore, relatively underpaid. Because of the role overload they are prone to ailments, frustration, stress etc. Therefore, it is recommended that their retirement age be reduced; the calculation of pension benefits for previously disadvantaged women teachers be corrected; women's health be given priority attention; childcare be provided at the workplace. In addition, more research on KZN women teachers' issues needs to be undertaken as this is only a baseline study. This study confirms the women teachers' claim that thus far the new Govt has addressed only the class issues and not the issues of race and gender. / Thesis (Ph.D.) - University of Durban-Westville, 2002.

Please read the abstract in the section 00front of this document Copyright / Thesis (PhD(Assessment and Quality Assurance))--University of Pretoria, 2006. / Education Management and Policy Studies / unrestricted

This study examines the value placed on learning and knowledge by innovative small and medium-sized computer service firms, using a framework for analysis adapted from intellectual capital (IC). Knowledge is conceived as a specialized and appreciable asset capable of being acquired, nurtured, developed, managed and commercially exploited. Emphasis is placed on evaluating the strategies and practices that drive company learning and knowledge transfer in smaller computer service companies with respect to developing and making use of the knowledge owned by employees, customers and the corporation. The study evaluates the extent to which short-term commercial objectives impose conceptual boundaries on particular forms of intellectual capital - skill development, experience and recurrent learning. Data is drawn from case studies and a broader, provincial sample of companies based in British Columbia with ten to one hundred employees. The study concludes that small and medium-sized computer service firms narrowly conceptualize and undervalue knowledge in the area of human resource development, where supporting learning processes and structures are often poorly developed. Companies place a premium value on new forms of knowledge with an obvious potential to improve the skills and experience necessary to support commercial products and services. In contrast, learning, knowledge and expertise related to professional development and more long-term organizational and/or career benefits are consistently and systematically marginalized. The study outlines limitations of the IC framework in terms of the intrinsic values attributed to sources and types of knowledge. Of particular concern is the importance attached to formalized, external relationships with customers and the undervaluing of knowledge with less obvious or potentially more long-term commercial value. Suggestions for using the framework in small and medium-sized computer firms include broadening the existing narrow focus of external knowledge sources to encompass the extensive network of business relationships companies exploit, while the undervaluing of knowledge found in professional development is countered by linking benefits to returns from specific, rather than generic commercial goals. Emphasis is placed on potential gains in efficiency and productivity offered by improvements to learning and organizational processes. / Education, Faculty of / Educational Studies (EDST), Department of / Graduate

This research is a critical analysis of lifelong learning (LLL) as a strategy for continuous professional development (CPD) of curriculists in the Department of Technical Vocational Education & Training (DTVET) in Botswana. The assumption that formal education will provide the required competencies for the duration of the work cycle is obsolete. The researcher argues that the workplace provides a rich environment for informal, problem-centred learning and that LLL skills are essential tools that enable practitioners to be actively involved in their professional development. The main discussion is within a postmodern paradigm which views learning and development as both a cognitive process as well as a social construct. This view forms the basis for an analytical construct to examine the fundamental question; do practitioners see themselves as observers on the outside, or as active participants, within the experience, having the ability to adapt to changes in the nature of work? The study used a mixed, exploratory design to determine, motivators and barriers to LLL, and the LLL skills practitioners require to perform efficiently in their jobs. The conclusion was that in order to enhance the skills of practitioners to a level consistent with an evolving knowledge economy that continuous development rests on the inclusive principles of LLL, and on the acquisition of LLL skills. Data indicated that these modern day skills are perceived to empower practitioners to, not only manage change, but also to be change agents through the use of information technology, research, self-management, and team work. The fundamental barriers emanating from the research were the lack of support from DTVET management as well as cultural barriers which inhibit self-directed learning. Data from the study were conclusive in showing that LLL was an effective strategy to enhance CPD. Based on the roles, barriers, motivators and LLL skills identified in the research, recommendations are presented along with a conceptual model for LLL as a strategy for CPD. / Adult Basic Education (ABET) / M. Ed. (Adult Education)

Submitted in fulfillment of the requirements of the Degree of Masters of Technology: Public Management, Durban University of Technology, 2013. / Poor quality of work life is a challenge in higher education institutions (HEIs) and it impact negatively on performance, attraction and retention of quality staff. The purpose of the research was to report on the factors that impact on the quality of work life of employees at the University “A”. The findings from this investigation will assist employees and management alike to understand factors that can improve performance and assist University “A” to be an employer of choice to attract, develop and retain suitably qualified employees. The rationale for the study was to investigate and obtain a better understanding of the quality of work life status in University “A”. Higher education institutions face a serious challenge of retaining adequately qualified and competent staff due to regular resignation and termination of employment contracts of employees. This has resulted in a steady backlog of vacant positions and which has a detrimental effect on the quality of teaching and learning. The deficit of staff leads to increased teaching workloads and consequently impacts negatively on the quality of service being offered including teaching and learning. This study is grounded in both quantitative and qualitative research traditions whereby a survey was conducted in the form of a structured questionnaire and in depth-interviews to university employees. The structured questionnaire was analysed using Statistical Packages for Social Scientists version 12 generating the reliability coefficient Alpha of 0.898 indicating the high degree of acceptance and consistent of the results. This study used the probability stratified random sampling whereby 160 structured questionnaires were distributed to both academic and non-academic employees with 142 returned successfully generating the response percentage of 89%. The findings of this research suggested that career advancement was one of the main reasons that were identified to lead to poor quality of work life. Furthermore, another primary concern was job insecurity, employees felt that their jobs are not reliable and secure. It was also noted in the research outcomes that a high proportion of the respondents were generally not well. The study findings suggest that respondents were not involved in decisions that affect them in their area of work and they feel that they are not given a lot of freedom to decide how to do their jobs. The research results indicated that the increase percentage of the respondents disagreed that their employer provides adequate facilities and flexibility for employees to adjust their work with their family time. It was evident from the responses that even though some policies exist, employees were unaware of their application and also the absence of performance management systems. Another prominent finding from the study was that employee expressed that their health and safety of their working conditions should be improved. The findings and results will assist management and employees alike in the practical implementation of quality of work life programmes with the aim of improving the retention of current employees and attracting potential employees. This study will contribute to the body of knowledge as published studies on the quality of work life is scant in higher education institutions. There is minimal research that has been conducted on the QoWL of employees in higher education institutions, and the results from this research could be utilized by management and supervisors, in order to minimize the potential factors that could negatively impact on the QoWL of employees in HEIs.

Behavioral skills training (BST) packages have been successful in increasing change agents’ correct implementation of various procedures. The current study evaluated the effects of a brief BST package to train daycare teachers to implement incidental teaching procedures with toddlers. The brief BST consisted of a set of written instructions, a two-minute video model, rehearsal, and feedback during session. Results demonstrated that teachers increased their correct implementation of incidental teaching procedures following training. In addition, two of the three toddlers increased the frequency of signs to request attention.

This research is a critical analysis of lifelong learning (LLL) as a strategy for continuous professional development (CPD) of curriculists in the Department of Technical Vocational Education & Training (DTVET) in Botswana. The assumption that formal education will provide the required competencies for the duration of the work cycle is obsolete. The researcher argues that the workplace provides a rich environment for informal, problem-centred learning and that LLL skills are essential tools that enable practitioners to be actively involved in their professional development. The main discussion is within a postmodern paradigm which views learning and development as both a cognitive process as well as a social construct. This view forms the basis for an analytical construct to examine the fundamental question; do practitioners see themselves as observers on the outside, or as active participants, within the experience, having the ability to adapt to changes in the nature of work? The study used a mixed, exploratory design to determine, motivators and barriers to LLL, and the LLL skills practitioners require to perform efficiently in their jobs. The conclusion was that in order to enhance the skills of practitioners to a level consistent with an evolving knowledge economy that continuous development rests on the inclusive principles of LLL, and on the acquisition of LLL skills. Data indicated that these modern day skills are perceived to empower practitioners to, not only manage change, but also to be change agents through the use of information technology, research, self-management, and team work. The fundamental barriers emanating from the research were the lack of support from DTVET management as well as cultural barriers which inhibit self-directed learning. Data from the study were conclusive in showing that LLL was an effective strategy to enhance CPD. Based on the roles, barriers, motivators and LLL skills identified in the research, recommendations are presented along with a conceptual model for LLL as a strategy for CPD. / Adult Basic Education (ABET) / M. Ed. (Adult Education)