M.A. (Clinical Psychology) / Please refer to full text to view abstract

This study examined the impact that personal transition issues have on the work performance and satisfaction of new professionals in housing and residence life positions. Current first-year professionals in these positions were surveyed and interviewed using materials created for this research.New professionals felt that their personal transition has a significant impact on their overall satisfaction and performance in the work environment. They also expressed a desire for institutions to be more aware of these issues and more intentional in assisting with them. The survey population identified a number of correlations between personal transition issues, work performance, and work satisfaction. They offered examples of ways their institutions helped them in their transition, as well as suggestions for additional steps that can and should be taken. / Department of Educational Leadership

Thesis (MTech (Human Resources Management))--Cape Peninsula University of Technology, 2006 / Many people work shifts because of socio-economic considerations and for them stopping shift work is not a realistic option. Shift work can have a negative impact on the health and well being of workers. The reason for this is that in every individual's body there are many rhythms/cycles, which are designed for daytime work. When these rhythms are disrupted as in nightime work, they need time to adjust so that they may all function as one. These rhythms do not adjust instantaneously; therefore the impact on the body is negative. This in turn, leads to a reduction in performance attentiveness, as well as an increase in the risk of accidents and injuries. Most shift workers do not know how to adjust their lifestyle to minimise the negative effects of working around the clock as companies do not provide the required programmes for their well being, thus increasing the chance of suffering from stress. If this is so, then, not only will the well being of the individual or employee be disrupted, but so too will productivity, as well as the profits of the business. This therefore means that shift work could in the end diminish the economic gain it was designed to create. "A tailor-made shift system should be a compromise between the employer's goals, the wishes of employees, and ergonomic recommendations for the design of shift systems" (Knauth, 1997:21). According to Ahasan (2002:09): "Currently there is little information available in the literature that supports the effective design of shift schedules, which offer effective productivity levels, while maintaining the health and safety of shift workers", It therefore has to be realised that there is no ideal shift system, which is going to fully meet an organisations needs, as well as the well being, social and family needs of each and every single employee within the organisation. Employers and employees can work together in order to learn how to identify and control shift work hazards. Also, employees need to learn how to cope better with the demands of their work schedule. Due to the many disruptions encountered in their personal life, social life and physical well being, the existence of stressrelated illnesses is increased in shift workers. Employers may pick up signs of stress when the following factors are monitored on a regular basis, as well as investigated if and when variances occur:

The present study investigated the relationship between level of security clearance in engineering occupations and stress. A total of 63 male employees in the field of engineering and design with varying levels of security clearance employed by a large Southwestern defense company participated in the study. Data was obtained utilizing the Engineering Stress Questionnaire which measures sources of stress, work locus of control, social support, job difficulty, job characteristics, perceived stress, and demographic variables. T-tests revealed no statistically significant differences between employees with low security clearances and high security clearances with regard to perceived stress level. However, correlational support was found for hypotheses involving social support, job difficulty, job characteristics, sources of stress, and perceived stress. Path analysis was performed to investigate the impact of variable relationships.

This study investigated relationships of age, gender, and supervisor level with job satisfaction, organizational commitment, stress perception, and turnover intention. The demographics were hypothesized to moderate the stress-satisfaction and commitment-turnover relationships. Hypotheses were tested using both parametric and non-parametric bootstrap methods. Subjects were taken from a national survey of 2,663 public sector IT workers. Missing data were imputed using NORM software. Ordinary least squares (OLS) regression indicated a significant direct effect from all main variables and covariates, except for age on turnover intent. No mediating effects were found. Age-Commitment was the only significant higher order modifier relationship, although Gender-Commitment explained substantial variance. LMG statistic results enabled the predictors to be rank ordered with confidence intervals. Best subset bootstrap regression explored all possible predictor orders to confirm which model explained the most variance. The original model and predictor sequence were confirmed. The bootstrap AIC statistic provided a model which maximized explained variance while optimizing parsimony. Since only age had a mediating effect, Hypotheses 1 and 2 were not supported. All other hypotheses were partially confirmed.

This case study explored the occupational stress stimuli perceived and / or experienced by employees in a small Gauteng based manufacturing Company. The research was aimed at assisting the Company‟s management to devise and implement strategies to prevent and/or reduce stress and its consequences. The key theoretical concept is that employees who are frequently exposed to stress stimuli within a work environment can incur stress. In turn, the consequences of stress (i.e. stress related illnesses) can be harmful to employees as well as to the organisations at which they work. The starting point for preventing the debilitating consequences of stress is to explore whether stress stimuli are prevailing within a workplace and also to discover the types of stress stimuli that may exist. Once this is known the Company‟s management team can implement stress reduction and prevention interventions to mitigate undesirable consequences of stress stimuli in the working environment. This research was done by means of a qualitative case study using one organisation and a number of sources of data. The Researcher made use of secondary data which were qualitatively analysed. As a result of the research the Researcher was able to discover a broad range of workplace stress stimuli in the workplace. This will assist the participating Company's management team to devise and implement plans/strategies to prevent and/or reduce stress and its consequences. This study also lays a foundation for future research to take place, specifically regarding the development and implementation of stress reduction and prevention measures within an occupational environment. / Business Management / M. Tech. (Business Administration)

On t.p.: Master of Arts in Social Work (Welfare Programme management) / Thesis (MA(MW))--Stellenbosch University, 2004. / ENGLISH ABSTRACT: Medical social workers working in children's wards are more prone to burnout because of the stressful nature of their work. Because social work requires emotional involvement, it is not uncommon for workers to be emotionally drained and frustrated, which might lead to burnout. Stress amongst social workers is an important issue, as a stressed workforce can negatively affect the quality of service. This study was undertaken with the aim of providing guidelines for handling stress amongst medical social workers working in children's wards, in order to promote job satisfaction and enhance work performance. Chronically ill children who are hospitalised, often suffer from behavioural and emotional problems that require social work intervention, which in turn puts pressure on the social worker. Concurrent stressors on the children and their families may exhaust their normal coping capacity and further complicate the child's adaptation to hospitalisation. The role of the medical social worker is to provide social support to the child and the family in order to promote positive coping in the child during and after hospital treatment. The demands put on the social worker by hospitalised children can cause stress, which could adversely affect their work performance and job satisfaction. Social workers therefore, have to carefully select an appropriate practice framework when dealing with hospitalised children. This entails the selection of appropriate perspectives, theories and models to ensure effective intervention. These frameworks provide structure and directive to social work intervention, and combined with supervision, can promote job satisfaction amongst medical social workers. The study was undertaken amongst medical social workers working in paediatric wards within hospitals in the Cape Metropolitan area. The empirical study focused on an investigation of factors, which might contribute to the experience of burnout amongst the social workers. Work-related stressors playa major role in increasing the likelihood of burnout amongst social workers. If these stressors are not properly dealt with they might lead to burnout amongst medical social workers, which will have a direct bearing on the child's benefit from medical services. A combination of both organisationally based and individually based strategies should be implemented in order to overcome job-related stress and to prevent burnout. / AFRIKAANSE OPSOMMING: Mediese maatskaplike werkers wat in kindersale werk, is meer geneig tot uitbranding as gevolg van die stresvolle aard van hulle werk. Maatskaplike werk vereis emosionele betrokkenheid. Dit is dus nie ongewoon vir maatskaplike werkers om emosioneel gedreineerd en gefrustreerd te voel nie. Laasgenoemde is kenmerke van uitbranding. Oormatige stres by maatskaplike werkers kan 'n negatiewe uitwerking op die kwaliteit van hul dienslewering hê. Hierdie navorsingstudie was onderneem met die oog op die daarstelling van riglyne vir die hantering van stres by mediese maatskaplike werkers, wat in kindersale werk om sodoende werkstevredenheid en -verrigting te bevorder. Kroniese siek kinders wat gehospitaliseer word, presenteer dikwels met gedrags- en emosionele probleme wat uiteraard tydens intervensie addisionele druk op die maatskaplike werker plaas. Gepaardgaande stressors kan daartoe lei dat pasiënte en hul gesinne afwyk van hul normale funksionering wat weer die pasiënt se hanteringsvermoë en aanpassing by die hospitaalopset belemmer. Die rol van die mediese maatskaplike werker is om sosiale ondersteuning aan bogenoemde partye te gee ten einde positiewe hanteringsvermoë tydens en na mediese behandeling, by pasiënte te vestig. Die eise wat deur pasiënte aan maatskaplike werkers gestel word kan stres veroorsaak wat hul werksverrigtinge en tevredenheid negatief kan affekteer. Maatskaplike werkers moet dus versigtig te werk gaan in die keuse van 'n gepaste praktykraamwerk vir intervensie ten opsigte van gehospitaliseerde kinders. 'n Verantwoordbare keuse van perspektiewe, teorieë en modelle lê ten grondslag van effektiewe maatskaplike werk intervensie. Hierdie raamwerke bied struktuur en rigting aan maatskaplike werk intervensie. Laasgenoemde, tesame met Stellenbosch University http://scholar.sun.ac.za superviste kan werkstevredenheid onder mediese maatskaplike werkers bevorder. Stressors wat met werk verband hou, speel 'n groot rol in die toename van uitbranding onder mediese maatskaplike werkers. Indien hierdie stressors nie effektief hanteer word nie, kan dit tot uitbranding by maatskaplike werkers ly wat dan weer die pasiënt se benutting van mediese dienste negatief beïnvloed. Die ondersoekgroep het bestaan uit tien mediese maatskaplike werkers wat werksaam was in paediatriese sale in hospitale binne die Kaapse Metropool. Tydens 'n empiriese ondersoek is gefokus op faktore wat moontlik aanleiding kan gee tot die uitbranding van maatskaplike werkers. Dit word dus aanbeveel dat 'n kombinasie van strategieë van beide die orgarusaste en die persoon geïmplementeer moet word om werksverwante stres te oorkom en dus uitbranding by mediese maatskaplike werkers te voorkom.

Thesis (MA (Industrial Psychology))--University of Stellenbosch, 2007. / Overview of previous work: Previous research on call centres has identified the inherent stressful nature of the call centre agent job. In fact researchers have gone so far as to name call centres ‘sweatshops of the new millennium’, (Crome, 1998; Fernie, 1998). Comparative studies between human service work and burnout have often featured in current literature as have studies concerning the correlations between call centre work and job satisfaction, the effects of shift work, and stress in the call centre environment. Purpose: However, the purpose of this study, avoiding a comparative approach, is to focus on one organisation in particular, in order to assess the varied work dysfunctions present in its call centre. The study is particularly important in the light of the proposed development of the call centre industry in South Africa at this time. A more comprehensive understanding therefore, of the pitfalls of call centre work, would be beneficial to those currently running call centres as well as those planning their implementation. At the outset, stress was considered a pivotal dysfunction within the call centre, from which other maladies often ensued such as substance abuse, depression and eating pattern disruptions. Work challenges too, manifest in the field data, namely insufficient training and managerial / system problems. The research therefore includes the exploration of these factors serving to highlight both the more socio-cultural and emotional issues, as well as on-the-job grievances encountered by call centre agents. Design / methodology / approach: Owing to the exploratory nature of the study, a focus group methodology was used, allowing for in-depth qualitative research which catered for a far reaching and comprehensive understanding of current work issues. As the study concerns only call centre agents, the roles of supervisors and managers were not included. The sample comprised four different groups, of randomly selected call centre agents, with a total of 27 participants. Demographics revealed male and female participants of differing marital status, educational qualifications, but with tenure at a call centre between 2 and 6 years, and aged between 20 and 40 years. Findings: Support was found for the following dysfunctions in the process, with stress as primary harbinger of other dysfunctions, many exacerbated by the stressful nature of shift work, and the resultant work-life imbalance. Stresses encountered due to ineffective systems, training processes, and call centre management were also significant. On a positive note, of interest was the unanimous agreement that within this particular field study, workspace ergonomic considerations were thought not to add to call centre dysfunction. Research limitations / implications: Even though four groups from two different call centres were observed, they were part of the same organisation, in Cape Town in the Western Cape. In this way commonalities in terms of reactions to systems, policies etc were thought likely to be similar, however owing to the shift work nature of call centres through out South Africa, it is believed that significant correlations could be determined, in any organisation. A comparative study across various differing organisations and locations therefore could be investigated. Originality / value: Owing to the very stressful nature of call centre work, the focus groups revealed themselves to be cathartic in nature as participants thoroughly embraced the process, and personal experiences were often disclosed by participants which facilitated realistic discussions. In this way, meaningful qualitative data was collected, and can be used to ameliorate current call centre conditions, and to allow better planning for future implementation. Furthermore, the research has exposed a number of further study options, as e.g. owing to their significance, each dysfunction could be investigated further and covered individually in separate research papers, as could the role in management, and training within the call centre milieu.

This case study explored the occupational stress stimuli perceived and / or experienced by employees in a small Gauteng based manufacturing Company. The research was aimed at assisting the Company‟s management to devise and implement strategies to prevent and/or reduce stress and its consequences. The key theoretical concept is that employees who are frequently exposed to stress stimuli within a work environment can incur stress. In turn, the consequences of stress (i.e. stress related illnesses) can be harmful to employees as well as to the organisations at which they work. The starting point for preventing the debilitating consequences of stress is to explore whether stress stimuli are prevailing within a workplace and also to discover the types of stress stimuli that may exist. Once this is known the Company‟s management team can implement stress reduction and prevention interventions to mitigate undesirable consequences of stress stimuli in the working environment. This research was done by means of a qualitative case study using one organisation and a number of sources of data. The Researcher made use of secondary data which were qualitatively analysed. As a result of the research the Researcher was able to discover a broad range of workplace stress stimuli in the workplace. This will assist the participating Company's management team to devise and implement plans/strategies to prevent and/or reduce stress and its consequences. This study also lays a foundation for future research to take place, specifically regarding the development and implementation of stress reduction and prevention measures within an occupational environment. / Business Management / M. Tech. (Business Administration)

MCur / Department of Advanced Nursing Science / Background: The heavy workload of hospital nurses is a major problem globally. Nurses are experiencing higher workloads than ever before due to four main reasons, increased demand for nurses, inadequate appointment of new nurses, reduced staffing and increased overtime and reduction in patient length of stay. It is necessary for South Africa to find ways to reduce nursing workload and improve patient safety particularly in rural areas, to understand these effects of nursing workload on patient safety, the study was conducted with professional nurses from selected hospitals in Vhembe district, Limpopo Province. Purpose: The purpose of this study was to determine and to assess the effects of nurses‘ workloads on patient safety in the selected public hospitals, Vhembe District, Limpopo Province, South Africa. Methodology: Quantitative, exploratory descriptive design was adopted. Self-administered questionnaires were used for data collection from the sampled hospitals in Vhembe district. Hospitals were sampled based on the statistics of admitted patients in medical and surgical wards. Target population were professional nurses with at least two years working in the sampled wards. Ethical considerations were maintained. Results: There are several important consequences of high nursing workload. Findings show that a heavy nursing workload adversely affects patient safety. The study also shows that majority 80 (79.0%) of the respondents were overloaded by nursing responsibilities and this negatively affects nursing job satisfaction. As many as 55 (54.4%) indicated that such v workload contributes to high turnover and the nursing shortage. In addition to the higher patient acuity, work system factors and expectations also contribute to the nurses‘ workload: nurses are expected to perform non-professional tasks such as delivering and retrieving food trays; housekeeping duties; transporting patients; and ordering, coordinating, or performing ancillary services Conclusion: Nursing workload is affected by staffing levels and the patients‘ conditions, but also by the design of the nurses‘ work system. The study showed that a work situation above the assumed optimal level increases the risk for adverse events and patient mortality. However, the resources for nursing staff are limited in all public hospitals where the study focused. Professional nurses, therefore, must use available resources in the most optimal way. The study also recommended that there should be a creation of the nursing posts and the filling of all vacant positions in South Africa. Continuity of in-service training to empower professional nurses on patient safety was emphasised. / NRF