M.Com. (Industrial Psychology) / Andragogical principles are being implemented at an ever-increasing rate as regards the training of adult learners at present. This compels the trainer to analyse not only the training situation but the characteristics of the target group too (being adult learners) and to make use of this information in planning his training strategy thus greatly increasing his responsibility. This study focuses mainly on the nature of the training group as a target group and on the role of the trainer as group facilitator. The concept "group facilitating" was introduced in training with the study of McLagan (1983). Group facilitation focuses on the managing of group discussions and group processes in order to create appropriate learning opportunities so that individuals can teach their highest potential. In this study a distinction was made between the "role" and the "style" of the group facilitator: the "role" of the group facilitator defines the broader functions of group facilitating, whereas the "style" of group facilitating concerns the,manner of facilitating. It is generally accepted that the group facilitator should adapt his style to the demands of the training situation. These situational demands suggest,changes in the nature of the learning content, the environment and the nature of the training group. To identify the different styles of group facilitation a situational bounded group facilitation model was designed. In this theoretical model the styles were related to different degrees of maturity (maturity being defined here as "readiness to Iearn") of the training group. Four dominant styles of group facilitation were identified and coupled with four different developmental phases of the training group.

The South African banking industry is currently facing increasing macro- and micro-environmental pressures which had led banks to move towards customer-oriented strategies. This has influenced the way their systems and processes are developed and innovated to provide a satisfactory service to their clients. It appears that service quality has been the differentiating factor that has set the competitors apart in providing their customers with a unique customer experience through client relationships and interaction. As a consequence, banks have resorted to implementing various training and leadership interventions as a driver, to effectively empower their employees to improve service quality The aim of this research study was to identify the impact that training and leadership programmes implemented by a particular branch of Standard Bank South Africa (SBSA) had on employee empowerment. This was achieved through a comprehensive literature review and an empirical study to measure whether employees had perceived themselves to be empowered. The results from this study will be used by the Human Resource Division of SBSA to evaluate and implement effective training methods for the employees of the selected branch in order to improve employee empowerment. This would serve as a great benefit for the bank as employees that are satisfied with the work are generally more productive, hence producing increased revenue for the organisation. An empirical study was embarked on to measure the respondents’ perception of being empowered and involved a survey of eighty-three employees of the retail branch in the Sandton, Johannesburg area. Forty-three of the employees responded to the anonymous questionnaire and the data obtained was analysed and interpreted into meaningful results. The results of the survey indicated that the majority of the employees at the selected branch perceived themselves to be empowered and it was concluded that the implementation of the training and leadership programmes by SBSA had a positive impact on them. The following recommendations were made: - Firstly, to increase training and development, in the form of leadership courses, inter-departmental learning and on-the-job training sessions to develop the employees to their full potential; - Secondly, management needs to encourage employees to participate in discussion forums and staff meetings and involve them in decision-making thus improving the perceived lack of a free-flow of information and transparency within the workplace; - Thirdly, team leaders and supervisors should encourage support and coaching of the junior employees by giving them constructive on-going feedback, supporting their ideas, delegating tasks, and giving them direction on the way forward; - Fourthly, a review of the reward and recognition system would be advisable where employees are rewarded (financially or non-financially) for a job or task well done, or to promote certain behaviours and attitudes in the workplace; and - Finally, it was recommended that the employees be informed and educated on the benefits, associated for both the employees and the organisation, of the Scheme in order to increase their commitment and performance. The empowerment of employees in the organisation is important as it involves employees who take responsibility for their decisions and actions because they are primarily the ones who solve the problems in their own teams. Empowerment in organisations can thus lead to less absenteeism, lower employee turnover, less employee training costs, increased employee satisfaction and more productive employees.

M.A. (Public Management and Governance) / Local government in South Africa faces many challenges. It is argued that these challenges could be addressed through training and skills development among senior municipal officials. This study set out to investigate the training and skills development challenges for senior municipal officials in the Johannesburg Metropolitan Municipality. The study further argued that training and skills development have the potential to direct thinking, activity and resources for the Johannesburg Metropolitan Municipality to achieve its strategic outcomes, especially the pressing issue of service delivery. This study found that despite a large financial budget being allocated to training and skills development in the Johannesburg Metropolitan Municipality, the budget is not adequately spent. The reason behind this, amongst others, rests on insufficient information regarding training opportunities, the relevant units not completing their training application requirements on time and the lack of capacity to inculcate a culture of lifelong learning. It has been found that the Johannesburg Metropolitan Municipality lacks the relevant planning and skills development initiatives for training and developing its senior managers. Investing in training and skills development would result in a cadre of senior managers who possess the relevant competencies to turn the Municipality into a world class African space. Finally, this study would prove beneficial to both policy-makers and the Department of Human Resource Development in the Johannesburg Metropolitan Municipality in that it could improve the skills development deficit.

M.A. (Psychology) / The evaluation of the 6M Simulation Training Programme is conducted against the background of the manpower needs of the Republic of South Africa, the increase in training programmes as a result of this need and the importance of evaluation of training to ensure the optimal utilization of human and economic resources. The environment in which the worker finds himself in the Western industrial situation has an influence on his job efficiency. As maintenance of economic growth in South Africa will in large measure be dependent on the optimal utilization of the Black workers corps· understanding of the particular problems which the Black worker has to contend with is an important factor in the training situation. The 6M Simulation Training Programme was developed to counteract an identified lack of knowledge with regard to basic business principles relevant to modern industry, and the relevance of these concepts to the job situation, on the part of uninitiated Black workers. Factual information with regard to sources of capital of the specific organisation, use of this capital, reasons for starting the organisation, competition in business, restrictions on the organisation resulting from market factors, sources of income, distribution of income, causes and implications of loss and profit, distribution of profit, influence of the worker on the success or failure of an organisation, the role of management and the reasons for relevant rules and regulations are conveyed to the course attendant during the 6M Simulation Programme in a unique manner. Comparison of pre and post-test results show a significant increase in knowledge of concepts discussed during the course. Variables which influenced the increase in knowledge were the instructor, age, educational qualifications, home language and job category. A positive change in job behaviour and attitudes related to the job situation was observed by the majority of representatives of line management interviewed. A factor analysis indicated positive change in respect of four overall factors, i.e. attitude towards management, efficient use of machines, human sources of inefficiency and identification with the organisation. Evaluation of the influence of the course on organisational efficiency wat not possible because of practical problems. An analysis of comments of respondents indicated that course attendants experienced the course as relevant and applicable to the work situation. Experience during this study indicates that there is SUsplclon on the part of the Black worker with regard to the motives of management with reference to training. The positive effects which training may have on the job performance of course attendants ;s adversely affected by the lack of reinforcement in the job situation. Lack of knowledge and understanding with regard to attitudes, needs, aspirations and problems of co~workers adversely affect the relationships between cultural groups. The development of a relationship based on trust between the different cultural groups seems to be a prerequisite for the successful utilization of the South African manpower potential.

Bibliography: pages 107-120. / This thesis explores the decline and transmutation of the apprenticeship system in South Africa, specifically as it occurred in the metal and engineering industry. It proceeds to analyse the most basic and influential imperatives which have driven this process. On the side of capital, these imperatives were the inexorable motive for a profit driven industrial organisation and on the side of organised labour, the imperatives to protect skills, jobs and wages. The existence of the one set of imperatives presupposed the need to redefine the existence of the other set. These contradictory imperatives have shaped the trajectory of the apprenticeship system in South Africa. They were contradictory because the one was an impediment on the untrammelled extension of the other. However, as the imperative of profit maximisation gradually became the predominant consideration in the relationship, it began to exert greater pressure on the character of the apprenticeship system. Within the apprenticeship training system, the imperative of profit maximization prioritised price calculation as the dominant consideration by which decisions and trajectories were chartered. Since the state mediated the relationship between the various economic interests in society, its interventions merely curtailed a more rapid consolidation of the effects of a profit driven industrial organisational imperative, within the apprenticeship training system. The triumph of the profit maximization imperative, systematically eroded the system of apprenticeship training in the metal and engineering industry of South Africa. An institutional inertia within the South African state resulted in the manifestation of erosive effects within institutions of the state empowered with governing and managing human resources development. This institutional inertia within the state was an accompaniment to the broader erosion of the apprenticeship training system at the workplace.

Thesis (MPhil) -- University of Stellenbosch, 2004. / ENGLISH ABSTRACT: This study describes and analyses the water services education and training needs of councillors in local authorities in the Northern Cape to enable them to implement their legislative framework in the new dispensation in South Africa. It is the proposition of this study that during the transitional period from 1994 to 2003 and thereafter, there is a likelihood of lack of capacity in most local authorities in the Northern Cape to execute their legislative requirements. This invariably imposes leadership responsibilities upon a range of stakeholders and councillors in Local Authorities (LAs), and creates the need for a redefined model of representation on the part of councillors "from resemblance to responsibility and responsiveness" (Sartori 1968: 465). Using literature review to analyse leadership responsibilities of councillors, four priority education and training (E&T) needs of councillors have been identified: • the need to understand water services policy and business cycle within the context of decentralisation and devolution of powers and functions • to local government; • the need for water services business programme management and planning skills; • the need to understand community participation in water services development plans and development processes; and • the need for conflict-resolution skills. Based upon inferences drawn from literature evidence, it is concluded that Local Government (LG) patterns of responses involving the application of managerial and analytical principles grounded firmly in the twentieth century Organisational Development (00) and public service management experience and thoughts, can neither explain nor remedy the complex variables of Local Government Developmental Agenda (LGDA) and/or the complex array of water crises that are unfolding in Northern Cape. Thus, for water services to remain a viable "instrument of humanity" especially at a municipal level, it is concluded that more effective E&T strategies are required to equip current and future councillors with intellectual water business tools to address the complex challenges that lie before them. Furthermore, an Outcomes Based Education (OBE) action-based strategy is offered as an alternative to the current traditional training approaches in Northern Cape. It is also clear from the researcher's interpretations and analysis of LGDA variables that the water services E&T needs and the relevant "gaps" identified are not simply questions of "how to do things". Rather an OBE action-based strategy under LGDA processes involves a fundamental reorientation of all participants in E&T programme for councillors that should be relevant to the special demands of the Northern Cape LAs and councillors. The researcher makes recommendations for enriching the sociology of LG studies, to match the skills requirements, given the complexity of LGDA and numerous challenges for competent and innovative councillors in LAs. Finally, this study is not intended to be exhaustive but rather to complement a number of education and training initiatives commissioned or under preparation by water sector stakeholders in line with Skill Development Act of 1998 and SAQA of 1995 (South African Qualifications Act) processes. KEYWORDS: Best Value Regime, Local Government Developmental Agenda, Spheres of government; local government; socio-economic & political dynamics in transition; decentralisation; constitutional powers and functions of local government; education and training (E&T) needs of councillors in water services; Northern Cape Province. / AFRIKAANSE OPSOMMING: Hierdie studie beskryf en ontleed die behoefte aan onderwys en opleiding (E&T) by raadslede in plaaslike owerhede in die Noordkaap, om hul moeilike taak te kan verrig in In veranderende beleidsomgewing in Suid Afrika. Die studie besin daaroor dat daar waarskynlik gedurende die oorgangstydperk vanaf 1994 tot 2003 en ook daarna, In tekort aan bevoedgheid om hul funksies te vervul, by heelwat plaaslike owerhede in die Noordkaap bestaan. Dit is deels In gevolg daarvan dat nuwe verantwoordelikhede op die skouers van die rolspelers en raadslede in plaaslike owerhede geplaas word. Die nuwe rol van raadslede word herdefinieer vanaf verteenwoordiging na verantwoording en optrede; "from resemblance to responsibility and responsiveness" (Sartori 1968: 465). Vier belangrike areas waar onderwys- en opleidingsbehoeftes ten opsigte van die leierskapsprofiel van Raadslede bestaan, is op grond van In literatuuroorsig ge'identifiseer: • die belangrikheid daarvan om beleid- en besigheidsaspekte van die lewering van waterdienste te verstaan teen die agtergrond van desentralisering en stelselmatige afwenteling van magte en funksies na die plaaslike owerheidsvlak; • die behoefte wat bestaan aan bestuurs- en beplanningsvaardighede met betrekking tot waterdienste en water-ekonomiese aspekte; • In begrip van die rol van die plaaslike gemeenskap in beplanning en uitvoer van ontwikkelingsprojekte vir die lewering van waterdienste; • konflikhanteringsvaardighede. Na aanleiding van die getuienis uit hierdie literatuurstudie word dit duidelik dat die heersende reaksie- en besluitnemingstyle van Plaaslike Owerheid (LG) wat spruit uit beginsels van organisasie ontwerp (00) wat dateer uit die vorige eeu en die staatsdienservaring en -denke van daardie era, nie die komplekse veranderlikes van die nuwe Plaaslike Owerheid Ontwikkelingsagenda (LGDA) kan verduidelik of aanspreek nie, en dus nie geskik is om In dreigende krisis in die Noordkaap te af te weer nie. am waterdienste in die toekoms as 'n voertuig vir die opheffing van agtergeblewe gemeenskappe te kan gebruik, veral op plaaslike owerheidsvlak, is dit belangrik dat huidige en toekomstige raadslede deur middel van effektiewe onderwys - en opleidingstrategiee toegerus word met water-ekonomie kennis en vaardighede. Sodoende sal hulle die komplekse uitdagings wat aan hulle gestel word, die hoof kan bied. 'n Aksie-gerigte strategie gefundeer op 'n uitkomsgebaseerde (aBE) kurrikulum, word voorgestel as plaasvervanger vir die huidige tradisionele onderwysbenadering in die Noordkaap. Dit is duidelik uit die outeur se interpretasie en ontleding van LGDA veranderlikes, dat die ge"identifiseerde onderwys- en opleidings behoeftes en gapings 'n heeltemal nuwe benadering vereis. Die benadering behels 'n deurdagte herorienterinq tot opleidingsprogramme vir raadslede in plaaslike owerhede (LG) in die Noordkaap. Die studie dra by tot die sosiologie van plaaslike owerheidstudie, en wys op die vaardighede, vermoens en innovasie-eienskappe van raadslede wat benodig word om die kompleksiteit van LGDA en die uitdagings in plaaslike owerhede aan te spreek. Ten slotte is die studie nie bedoel om volledig te wees nie maar om wei 'n bydrae te lewer tot die onderwys- en opleidingsinisiatiewe wat voortspruit uit die aksies van belanghebbendes in die water sektor in ooreenstemming met die Wet op Vaardigheidsontwikkeling (1998) en SAKWA (1995).

No abstract available.

No abstract available.

Thesis (M.M. (Innovation Studies))--University of the Witwatersrand, Faculty of Commerce, Law and management, Graduate School of Business Administration, 2016 / FDI is a buzzword used in the discourses of many emerging market politicians over the last two decades and SA politicians make no exception. It is commonly accepted that many multinationals (MNEs) provide employment opportunities and contribute to the transfer of technological knowledge in support of the host country’s catch up activities. This study aims to provide insight into how the South African subsidiaries of innovative ICT MNEs invest in skills development and why their local leaders chose to act in this way by comparing the case studies of IBM SA, Cisco SA and Dimension Data. It also seeks to find which of these three firms is more efficient at this investment and how South Africa, as a host country, influences their investment activities. The theoretical foundation for this study contains the literature review under the topic framed by the research problem: “How innovative ICT firms based in SA invest in skills.” The researcher gained knowledge about the habit of investment in skills in these branches of MNEs, in particular, their behaviour when they operate within South Africa, and produced a set of propositions that were investigated under the framework of the three case studies using qualitative research methodology. On one hand, the outcome of the study is that these researched branches are not innovating in SA because of the special emerging market context of SA and consequently, at present, they do not invest in R&D and innovation activities. On the other hand, SA government business consultants consider the branches of MNEs as sources of strong innovative and R&D activities that may influence SA innovation successes, different from what these firms do. Moreover, the results of the analysis show that the studied firms intensively exploit their existing products for maximum short-term profit. Policy makers could be assisted by this study in developing adequate policies in support of R&D and innovation activities. The study could also provide guidance for those HQs and leaders of local branches who want to improve their performance in SA and to SA innovators who are seeking to understand the twofold effect of globalisation. / DM2016

Thesis (M.M. (Business Executive Coaching))--University of the Witwatersrand, Faculty of Commerce, Law and Management, Wits Business School, 2017. / Introduction Public hospitals are complex environments in which healthcare leaders are required to lead effectively in order to provide quality service delivery. The issue is: are clinical managers working in Gauteng hospitals competent to lead? This study measures the competency of clinical managers in public hospitals and considers how coaching can be used to close the competency gap in Gauteng public hospitals. Coaching has been identified as one of the appropriate developmental tools to enhance the skills’ gap of top managers in organisations (West & Milan, 2001). In this study, coaching has been considered to be an appropriate learning and developmental tool to enhance skills for these managers. Methods A self-administered questionnaire was used to conduct the survey among clinical managers in the hospitals in Gauteng. Participants were asked to rate the required management competencies and their proficiency levels against nine management competency categories which include: leadership, communication, life-long learning, consumer responsiveness, political and health environment, conceptual skills, results management, resource management, compliance with standards and coaching in improving management competencies .Likert-scale data was used to measure the top managers’ perceptions of the important competencies required for effective service delivery and their level of proficiency with those competencies. Results Findings show that there is significant gap in management competency of clinical managers, which indicates the need for further development of managers. Most clinical managers’ have a perception that coaching has a role in enhancing their competency gap. Literature supports coaching as a leadership development tool for closing the competency gap of clinical managers. Conclusion There is significant gap in the public health sector managers’ competency level. There is a need for appropriate and further training and development to address the skills gap. There is need to strengthen management capacity to support the strategy of improved and sustainable healthcare service delivery. Coaching is the appropriate leadership developmental and supportive tool to enhance the skills needed by clinic managers. / MT2017