published_or_final_version / Politics and Public Administration / Master / Master of Public Administration

published_or_final_version / Politics and Public Administration / Master / Master of Public Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

by Chan Sau-Wing. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1999. / Includes bibliographical references (leaf 133). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- ACADEMIC REVIEW ON 360 DEGREE ASSESSMENT SYSTEM … --- p.3 / "What is ""360 Degree Assessment System""?" --- p.3 / Scope of Usage --- p.3 / Raters --- p.4 / Scoring --- p.4 / The Advantages of Using the 360-Degree Assessment --- p.6 / "Comprehensive, Balanced Feedback" --- p.6 / Insight into Management Style --- p.6 / Reduce Biases and Discrimination --- p.7 / Effective Identification of Developmental Needs --- p.7 / Customer Service Focus --- p.8 / Higher Staff Involvement and Motivation --- p.8 / Disadvantages of the System --- p.10 / Tension between Supervisors and Subordinates --- p.10 / Truthfulness of Assessment --- p.10 / Survey Fatigue --- p.10 / Resistance from Staff --- p.11 / Increased Pressure on Self-Concept --- p.11 / Factors for Success as Suggested by Scholars and Researchers --- p.12 / Staff Involvement --- p.12 / Assessment on Relevant Aspects --- p.13 / Proper Training to Users --- p.13 / Professional Feedback and Follow-up Action --- p.13 / Confidentiality --- p.14 / Gradual Implementation --- p.14 / Use of Assessment Results --- p.14 / The Application of 360-Degree Feedback System in United States --- p.16 / Applications in Hong Kong - Survey by Saville & Holdsworth Hong Kong Ltd --- p.18 / Chapter III. --- RESEARCH ISSUES AND METHODOLOGY --- p.20 / Chapter IV. --- WHAT CAN THE 360-DEGREE ASSESSMENT RESULTS TELL US？ -A Results Analysis Case Study --- p.22 / Brief Introduction --- p.22 / Scope of Data for Analysis --- p.23 / Analysis Methodology --- p.23 / Observations --- p.23 / Overall Comparison --- p.24 / Comparison by Gender --- p.24 / Comparison by Country --- p.24 / Comparison by Function --- p.25 / Comparison by Competency --- p.25 / Conclusion --- p.26 / Chapter V. --- CASE STUDIES ON USERS' OPINIONS --- p.27 / Case Study One --- p.27 / Brief Introduction of the Company and the History of the System --- p.27 / About the Current System --- p.27 / Opinions from the Human Resource Representative --- p.30 / Survey on Users' Opinions --- p.30 / Case Study Two --- p.43 / Brief Introduction of the Company and the History of the System --- p.43 / About the Current System --- p.43 / Opinions from the Human Resource Representative --- p.45 / Survey on Users' Opinions --- p.45 / Case Study Three --- p.59 / Brief Introduction of the Company and the History of the System --- p.59 / About the Current System --- p.59 / Opinions from the Human Resource Representative --- p.60 / Survey on Users' Opinions --- p.60 / Chapter VI. --- OVERALL OBSERVATIONS AND ANALYSIS ON FINDINGS IN ALL THREE COMPANIES --- p.70 / "User Information, Understanding and Training" --- p.70 / Time-efficiency and Effectiveness --- p.70 / Adequacy of Observations --- p.71 / Narrative Description and Supporting Examples --- p.71 / Appraisers' Honesty in Assessment --- p.71 / Confidence in Assessment Truthfulness --- p.72 / Communication and Relationship Enhancement --- p.72 / Anonymity --- p.72 / Ipsative Scoring and Normative Scoring --- p.72 / Feedback --- p.73 / Developmental Purpose vs. Performance Management --- p.73 / 360-Degree System vs. Traditional Appraisal --- p.73 / Analysis by Demographic Characteristics --- p.73 / Chapter VII. --- SURVEY ON NON-USERS --- p.81 / Profile of the Respondents --- p.81 / Responses from Non-Users --- p.82 / Chapter VIII. --- FINDINGS AND CONCLUSION --- p.87 / Chapter IX. --- LIMITATIONS --- p.90 / APPENDIX --- p.91 / BIBLIOGRAPHY --- p.133

published_or_final_version / Public Administration / Master / Master of Public Administration

by Chun Yerk-Lan Evelyn. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / Includes bibliographical references (leaves 135-136). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES --- p.vii / LIST OF FIGURES --- p.ix / LIST OF APPENDICES --- p.x / ACKNOWLEDGMENTS --- p.xii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Objective of Study --- p.1 / Scope of Study --- p.2 / Company Background --- p.2 / Maersk Hong Kong Limited --- p.2 / Printed Circuits International (Hong Kong) Limited --- p.3 / Data Source --- p.4 / Definition of Performance Appraisal --- p.4 / Purposes of Performance Appraisal --- p.5 / Controversial Issues Associated with Performance Appraisal --- p.6 / Types of Performance Appraisal Methods --- p.7 / Non-judgemental Performance Measures --- p.7 / Judgemental Performance Measures --- p.7 / Brief Review of Common Types of Performance Appraisal Methods --- p.8 / Chapter II. --- PERFORMANCE APPRAISAL SYSTEM -MAERSK HONG KONG LIMITED - --- p.9 / History of Performance Appraisal System --- p.9 / Procedures of the Performance Appraisal Exercise --- p.9 / The Appraisers and the Appraisees --- p.11 / Steps of the Appraisal Exercise --- p.11 / Uses of the Performance Appraisal --- p.12 / The Performance Appraisal Form - The Format --- p.13 / The Appraisal Process - The Rating Scale --- p.14 / The Type of Appraisal --- p.15 / Difficulties in Administering the Appraisal Exercise --- p.15 / The Central Tendency Effect --- p.16 / The Extreme Values Usage Pattern --- p.17 / The Percentage Distribution of Scores --- p.18 / Strictness and Leniency in Applying the Rating Scale --- p.18 / Relative Scoring Pattern of the Different Dimensions --- p.19 / Staff Reaction Towards the Performance Appraisal Exercise - Some Appraisers' Viewpoint --- p.20 / Chapter III. --- PERFORMANCE APPRAISAL SYSTEM -PRINTED CIRCUITS INTERNATIONAL (HONG KONG) LIMITED - --- p.23 / History of Performance Appraisal System --- p.23 / Procedures of the Performance Appraisal Exercise --- p.24 / The Appraisers and the Appraisees --- p.26 / Steps of the Appraisal Exercise --- p.26 / Uses of the Performance Appraisal --- p.27 / The Performance Appraisal Form - The Format --- p.27 / The Appraisal Process - The Rating Scale --- p.28 / The Type of Appraisal --- p.30 / Difficulties in Administering the Appraisal Exercise --- p.31 / The Central Tendency Effect --- p.31 / The Extreme Values Usage Pattern --- p.32 / The Percentage Distribution of Scores --- p.33 / Strictness and Leniency in Applying the Rating Scale --- p.34 / Relative Scoring Pattern of the Different Dimensions --- p.35 / Staff Reaction Towards the Performance Appraisal Exercise - Some Appraisers' Viewpoint --- p.35 / Chapter IV. --- CONCLUSIONS AND RECOMMENDATIONS --- p.36 / Design of the Systems --- p.38 / Maersk Hong Kong Limited --- p.39 / Printed Circuits International (Hong Kong) Limited --- p.39 / Problems of the Performance Appraisal Practices --- p.40 / Job-Relatedness and Job Relevancy of Appraisal Criteria --- p.40 / Room for Subjective Judgement --- p.41 / Low Discriminatory Power --- p.41 / Quality of Performance Review Session --- p.42 / Recommendations --- p.42 / Limitations --- p.45 / TABLES --- p.47 / FIGURES --- p.73 / APPENDICES --- p.75 / BIBLIOGRAPHY --- p.135

by Wong Yuen-yee Grace. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves ). / ABSTRACT --- p.i-ii / TABLE OF CONTENTS --- p.iii-iv / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.4 / Official Documents --- p.4 / Interviews --- p.5 / Personal Observations --- p.7 / Chapter III. --- THE SETTING: HAVI GROUP (FAR EAST) LP --- p.8 / Perseco Asia-Pacific --- p.9 / Performance Designs --- p.10 / HAVI Food Services (Hong Kong) Ltd --- p.11 / BDP Asia-Pacific --- p.12 / HAVI Group Services --- p.13 / Current Staff of the Hong Kong Headquarter --- p.14 / Chapter IV. --- TOTAL QUALITY IN HAVI GROUP (FAR EAST) LP --- p.15 / History of TQP Development in the Far East Div --- p.16 / Awakening --- p.16 / Active --- p.18 / Definition of Total Quality --- p.2l / Total Quality as in the Employees' Eyes --- p.24 / Chapter V. --- PERFORMANCE MANAGEMENT IN HAVI GROUP (FAR EAST) LP --- p.28 / Performance Appraisal --- p.29 / Reward System --- p.34 / Training and Development --- p.38 / Chapter VI. --- REVIEWING THE PERFORMANCE APPRAISAL IN HAVI GROUP (FAR EAST) LP --- p.39 / Work of the Performance Review Task Force in 1993 --- p.40 / Continuing the Review in 1994 --- p.43 / Chapter VII. --- COMMENTS AND RECOMMENDATIONS --- p.46 / Performance Appraisal --- p.47 / For Managers --- p.48 / For General Staff --- p.50 / Common Aspects --- p.51 / Reward System --- p.53 / Training and Development --- p.57 / Chapter VIII. --- CONCLUSION --- p.59 / BIBLIOGRAPHY --- p.60-61 / APPENDICES --- p.62

by Chiu Yun-ming, Leung Ka-chun. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / Bibliography: leaves 143-145. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF EXHIBITS --- p.v / LIST OF APPENDIXES --- p.vi / ACKNOWLEDGEMENTS --- p.vii / CHAPTER / Chapter I. --- INTRODUCTION --- p.1 / The Performance Appraisal --- p.1 / The Importance of Appraisal System --- p.2 / The Effective Characteristic of the Appraisal System --- p.3 / The Problems for an Effective Appraisal System --- p.5 / The Significance of the Study --- p.7 / Study Object --- p.8 / Objective of the Study --- p.10 / Target of the Study --- p.11 / Scope of the Study --- p.12 / Methodology --- p.13 / Chapter II. --- THE CURRENT APPRAISAL SYSTEM --- p.17 / Bank of China (BOC) Group Background --- p.17 / The Organisation Structure of BOC Group --- p.19 / Common Methods of Appraisal --- p.29 / The Current Appraisal Method in BOC Group --- p.33 / The Appraisal Procedures --- p.38 / The Final Adjustment Process --- p.40 / Limitations of the Current Appraisal System --- p.41 / Opinion Research on Branch Manager --- p.43 / Chapter IV. --- PROPOSED APPRAISAL SYSTEM FOR BRANCH MANAGER --- p.47 / The Basic Framework of the New System --- p.47 / The Amendment of the Appraisal Factor --- p.48 / The Amendment of the Rating Method of Appraisal Factors --- p.50 / The Method of Measurement of Branch Performance --- p.53 / The Advantages of the New Appraisal System --- p.63 / Problem in Implementing the New System --- p.66 / Chapter V. --- CURRENT BRANCH PERFORMANCE MEASUREMENT METHOD --- p.68 / Availability of Management Information in the Computer Systems --- p.69 / Management Information Not Available in the Current Systems --- p.70 / Description of Current Branch Performance Evaluation Method --- p.72 / Disadvantages of Current Branch Performance Measurement Method --- p.76 / Chapter VI. --- AMENDMENTS OF THE MANAGEMENT ACCOUNTING SYSTEM --- p.81 / Transfer Pricing Analysis --- p.81 / Cost and Revenue Allocation Systems Analysis --- p.90 / Standard Costs Applications --- p.103 / Budget Planning Process --- p.108 / The Branch Profit and Loss Statement under the New Scheme --- p.116 / Chapter VII. --- INTEGRATION OF THE PROPOSED APPRAISAL SYSTEM AND THE CURRENT COMPUTER SYSTEM --- p.119 / Appraisal Factors to be Measured by Computer --- p.119 / Suggestions on the Change of Computer Systems --- p.121 / Chapter VIII. --- RECOMMENDATIONS --- p.123 / APPENDIXES --- p.127 / BIBLIOGRAPHY --- p.143