Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2007. / Source: Dissertation Abstracts International, Volume: 68-11, Section: B, page: 7566. Adviser: Christoforos N. Hadjicostis. Includes bibliographical references (leaves 109-112) Available on microfilm from Pro Quest Information and Learning.

Thesis (Ph.D.)--University of Pennsylvania, 2006. / (UMI)AAI3246140. Adviser: Barry Silverman. Source: Dissertation Abstracts International, Volume: 67-12, Section: B, page: 7352.

Thesis (Ph. D.)--University of Illinois at Urbana-Champaign, 2007. / Source: Dissertation Abstracts International, Volume: 68-11, Section: B, page: 7640. Advisers: David E. Goldberg; Duane D. Johnson. Includes bibliographical references (leaves 188-205). Available on microfilm from Pro Quest Information and Learning.

Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2006. / Source: Dissertation Abstracts International, Volume: 67-11, Section: B, page: 6718. Adviser: Mark W. Spong. Includes bibliographical references (leaves 146-154) Available on microfilm from Pro Quest Information and Learning.

As customer relationship management (CRM) becomes more complex and more strategic to the company it serves, CRM framework and CRM performance become more important concepts for companies. The better CRM performance measurement, the more effectively the CRM systems can serve the present and future needs of the organization. During the 1990's, CRM frameworks and CRM performance measurement have been identified by numerous researchers as a major issue and topic for CRM. While there have been numerous related CRM framework and CRM performance measurement studies in the past years, none have focused on the customer-based framework and no CRM performance measurement tools covering whole aspects of CRM performance. The purpose of this research was to define a customer-oriental CRM framework and develop a CRM performance measurement tool. Based on background regarding CRM framework, a new CRM framework was defined with five key components, customers, CRM systems, various customers touch points, strategy management departments and information technology supporting. This research identified measurement criteria of CRM performance in four aspects, service channels performance, strategy performance, IT performance and customer satisfaction performance. Three survey questionnaires were designed to investigate how CRM managers, IT managers and customers of companies understand the performance of CRM systems. According to the result collected from surveys, a dedicated analysis was operated to set up questionnaires' reliability and validity.

The complexity of modern digital circuit has increased enormously particularly in the context of paradigm shift from system-on-board to designs embracing embedded cores-based System-on-Chips (SoCs). This increased complexity of circuits in turn results in a huge challenge of setting up their appropriate fault testing environments. Though lots of efforts have been taken to rapidly test the very large scale integrated (VLSI) circuit chips with very reasonable cost, with advances in technology, new frontiers also emerged. This thesis aims at developing a new technique to verify and test architecture of circuits under hardware and software co-design environment, targeting specifically embedded cores-based systems-on-chip. The well-known concept, design for testability (DFT), is utilized in this thesis based on the use of ModelSim simulation and verification tool to simulate the entire design. Some partial results on ISCAS 85 combinational and ISCAS 89 sequential benchmark circuits are provided along with a comparison of the results from some earlier works.

Today's global economy requires businesses to expand their processes beyond organizational domains to integrate business partners and collaborators. SOA through Web services is emerging as a framework for bridging heterogeneous business systems over the Internet. Unfortunately it is still limited by many of the constraints of the legacy applications: procedural interaction, data polling and strong coupling of applications. Event-driven systems like publish/subscribe on the other hand provide a flexible interaction pattern that does not require rigid transport or communication protocol. Robust B2B process integration requires a framework that supports enterprise and Internet scale data sharing, point-to-point, push interaction as well as publish/subscribe broadcast based interaction. In our thesis, we accomplish this through a framework the views a B2B network as a streaming database and uses declarative policies to describe data sharing based on an SOA publish/subscribe infrastructure. The key contribution of our thesis is to define a flexible policy approach for describing streaming data. A Palliative Severe Pain Management scenario was implemented to evaluate our framework against BPI frameworks.

China has become the "world factory". In year 2007, China stood as one of the largest economy in the world. Since China started its economic reform in the 1978, its export increased significantly and the country has become more and more important to the global economy. As Chinese Smalls and Medium Enterprises (SMEs) represent a large part of Chinese economy and China's export, it's important to take a close look to the role they play in international trade and the problems they are facing. The purpose of this research is to define to what extent existing e-Marketplaces in China are able to respond to problems perceived by Chinese exporting SMEs' executives. A review of background information of Chinese international trade, the status of Chinese SMEs and Chinese export process, was conducted to identify the potential problems of SMEs in their export business are exposed. Based on these results, field research was conducted to identify the problems perceived by Chinese exporting SMEs' executives. Following the analysis of the data collected from the field research, a comparative analysis of China's existing e-Marketplaces was conducted. Various criteria where defined in order to evaluate Chinese existing e-Marketplaces and their capacity to resolve the problems identified by SMEs' executives. Finally, guidelines for a business plan that allow defining what should e-Marketplaces do to help Chinese SMEs solve their problems for exporting is presented.

Government regulations and legislation, organizational policies, and customer contracts all stipulate rules that an organization and its internal entities must adhere to. Compliance with said rules is often mandatory, and if compliance is not met, may lead to negative consequences. Continuous compliance monitoring involves collecting data on a continuous basis in order to track the relevant business processes to ensure compliance with government regulations and legislation, organizational polices and customer contacts. This thesis presents a framework for continuous compliance monitoring of business to business (B2B) processes in the context of a publish/subscribe architecture for event-driven business process integration. The framework integrates a streaming event data model with an agent-based surveillance portal to provide continuous support for dynamic exception alerts and performance management reporting. The government regulations and legislation, organizational policies and contracts are represented within the framework by event-condition-action (ECA) policies that can be monitored in terms of the event data collected by the surveillance portal. An eHealth scenario in which organizations collaborate to provide regulated at home care is used to illustrate our approach.

Design and operations of electrical distribution-transmission networks are analyzed mathematically, implemented numerically and validated by simulation. A dynamic model of a three node network with capacitors, inductors, load current controllers and regulators is proposed and cast in a general model of differential state-space equations in canonical form. The model is implemented via a Runge-Kutta algorithm. Realistic values of distribution systems are chosen as input and validated interactively so as to avoid instabilities and maintain reasonable characteristics. Typically cases are analyzed and the behavior of state variable is represented graphically. The software used and mode of representation aim at providing a robust environment to help power managers in their daily control of load balancing. The analysis also opens directions for the design of power distribution network.