The era of "customer satisfaction" brings students to colleges who are increasingly identifying themselves as customers. Competition among a growing number of institutions and learning organizations is sharpening the desire of institutions to deliver high quality service in order to attract and retain students. Some examples of interactions where service quality may affect satisfaction are accessible and prompt service, knowledgeable assistance and personal attention. The use of the SERVQUAL survey instrument offers a fruitful opportunity for student services managers to assess student satisfaction with service quality. Insofar as satisfaction may affect student desire to attend, retention, and word-of mouth recommendations, colleges should include service quality assessment in their efforts to be accountable for the effectiveness of their services. This study was conducted at a suburban community college, using a cluster sampling methodology, focused on students in college transfer and professional/technical courses. Student expectations and perceptions of service quality in Registration, Financial Aid, Counseling, Career Center and Library services were probed. Data analysis yielded discernible patterns in student satisfaction and dissatisfaction. Students placed less emphasis on the tangible aspects of service quality, such as the appearance of facilities and brochures, and more emphasis on aspects that provide them with reliable services and demonstrate attention to their personal needs. The quality of some Financial Aid services, as well as office hours among all five services, were identified as needing further examination. Some significant differences between male and female respondents, and between Caucasians and Students of Color were found. Because SERVQUAL offers a targeted method of identifying areas that can improve student satisfaction, this strategy offers some direct and perhaps cost-effective ways of implementing action as a result of assessment research. This may make it appealing to other community colleges. Implementation by other community colleges would be helpful in building a database and reference points about student satisfaction with service quality. / Graduation date: 2000

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Intensive care delirium prevention is currently a practice improvement goal of the Society of Critical Care Medicine. Delirium increases morbidity, mortality, time mechanically ventilated, length of stay, and health care spending. The Clinical Practice Guidelines for the Management of Pain, Agitation, and Delirium in Adult Patients in the Intensive Care Unit (PAD guidelines) were revised and published in 2013. The ICU Delirium and Cognitive Impairment Study Group at Vanderbilt University have developed the ABCDEF Bundle protocol as a way of operationalizing the 2013 PAD guidelines. Implementation of the ABCDEF Bundle protocol has been shown to decrease occurrence and duration of delirium while improving morbidity and mortality therefore decreasing length of stay. The purpose of this project is to develop an implementation and evaluation plan of the ABCDEF Bundle for a community hospital's TSICU in Arizona. The Squire guidelines for quality improvement reporting are followed for this project. Implementation and evaluation of the ABCDEF bundle are explained in detail.

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Edward Said's description of Orientalism as a constitutive element of the modern West is one of the enduring concepts of cultural history. The Orientalism thesis begins with the observation that in the 19th century Westerners began describing the "Orient," particularly the Middle East and India, as a place that was once gloriously civilized but had declined under the influence of incompetent Islamic governments. This construction was then employed to justify Western Imperialism and the expansion of Christianity into Asia. This dissertation examines a case of Orientalism with a twist. Between 1775 and 1830 a group of Anglophone writers and artists depicted Spain as a state with a cultural trajectory similar to that described by the Orientalists. But in the Spanish case, the glorious past was the age of the Islamic Moors who had ruled parts of the Iberian Peninsula from 700 until 1492, while the current Christian rulers were the backwards and religiously intolerant impediments to progress. Thus the case of Spanish Orientalism employs an argument structurally identical to Said's Orientalism, with the role of the Christians and Muslims reversed. In examining this phenomenon, I focus on three particular issues. The first is the representation of the Moors in early modern European popular culture. I argue that these earlier traditions use the Moors as an emblematic manifestation of oppositionality to the centralizing state and elite authority. The romantics found in the Moors a symbol comparable to such other proto-Europeans as the Celts and the Goths, worthy predecessors to the warlike, chivalric, and liberty-loving modern Europeans. The second is the political context of Spanish Orientalism. Like "classical" Orientalism, Spanish Orientalism had a clear political payoff. Its articulators meant to show that the Spanish government was an unworthy steward of its rapidly disintegrating empire, thus Spanish Orientalism is closely associated with attempts to assert Anglophone authority in the Caribbean. Third, I examine in detail the work of the author most clearly associated with Spanish Orientalism, Washington Irving. In the four books he wrote while in Spain during the 1820s, Irving became the individual most responsible for reframing the long representational tradition of the Moors into a modern idiom and bringing it to a mass audience.

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Thesis (D. Min.)--Emmanuel School of Religion, 2006. / Vita. Includes bibliographical references (leaves 88-92).

Thesis (Ph. D.)--University of Wisconsin--Madison, 1967. / Typescript. Vita. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 241-254).

Thesis (D. Min.)--Emmanuel School of Religion, 2006. / Vita. Includes bibliographical references (leaves 88-92).

Thesis (M.A.)--Cincinnati Christian Seminary, 1985. / Includes bibliographical references (leaves 232-233).