Submitted in accordance with the requirements for the Master’s Degree in Technology: Language Practice, Department of Media, Language and Communication, Durban University of Technology. Durban. South Africa, 2015. / The study focuses on the interpreting services provided during consultations in the medical setting. It looks broadly at the communication deficiencies created by the difference in the languages spoken by both medical practitioners and patients during consultations. Several times, the researcher’s personal experience has shown that isiZulu speaking patients are frequently consulted by English speaking doctors whenever they visit medical institutions. Consequently, as a result of this situation, these isiZulu speaking patients with limited English proficiency find it difficult to fully express all their medical conditions to the English speaking doctors and vice versa due to the existing language barriers. These language barriers are most likely to give rise to inferior medical assistance to isiZulu speaking patients. Furthermore, the nurses find themselves being ad hoc interpreters in this regard based on the assumption that they are bilingual. However, their linguistic and interpreting ability are not considered. The study therefore investigates the possible shortcomings and also looks at the implications most likely to occur as a result of reluctance to provide professional medical interpreting services. The data is collected from medical practitioners (doctors and nurses) and patients. From the results obtained, the researcher suggests possible recommendations in order to address the identified shortcomings. Lolu cwaningo lumayelana nokutolika ezikhungweni zezempilo. Lugxile ekubhekeni izinkinga zokuxhumna ngokolimi ngenxa yokwehluka kwezilimi ezikhulunywa abasebenzi bezempilo kanye neziguli uma zize ezikhungweni zezempilo. Umcwaningi usebone izikhawu eziningi ukuthi uma iziguli ezikhuluma ulimi lwesiZulu ziya ezikhungweni zezempilo zivame ukusizwa odokotela abakhuluma isiNgisi. Ngenxa yalesi simo , iziguli ezingasazi kahle isiNgisi ziyehluleka ukuchazela odokotela ngokuphelele izinkinga zazo zezempilo, kanjanlo nodokotela bayehluleka ukuxhumana kahle nazo. Lezi zinkinga zokuxhumana, zingaba nomthelela omubi wokuthi iziguli ezikhuluma isiZulu zingatholi usizo olugculisayo lwezempilo. Ngenxa yalesi simo, abahlengikazi bagcina bezithola sebengotolika ngenxa yokuthi kucatshangelwa ukuthi bayakwazi ukukhuluma izilimi zombili. Akube kusabhekwa ukuthi bazazi kangakanani izilimi lezo kanye nokuthi bayakwazi yini ukutolika. Ucwaningo lubheka izingqinamba ezikhona kanye nezingenzeka ngenxa yokungahlinzekwa ngokutolika okusezingeni elifanele ezikhungweni zezempilo futhi kungahlinzekwa abantu abaqeqeshiwe. Imininingwane yokwenza lolu cwaningo iqoqwe kubasebenzi bezempilo (odokotela kanye nabahlengikazi) kanye neziguli. Umcwaningi ube esenza izincomo ezingasiza ukuqeda izinkinga ezitholakele emuva kokuba esethole imiphumela.

Thesis (M.P.A.)--University of Alabama at Birmingham, 2008. / Description based on contents viewed June 4, 2008; title from title screen. Includes bibliographical references (p. 45-49).

Thesis (doctoral)--Universidad de Zaragoza, 1982. / Includes bibliographical references (p. 247-249).

This diploma thesis deals with the analysis and problems of using mystery shopping in selected accommodation facilities. The aim was to propose ways to make more effective use of mystery shopping as an instrument for evaluating service processes in selected accommodation facilities.

Thesis (Ph. D.)--University of California, San Diego, 1998. / Vita. Includes bibliographical references (leaves 152-154).

Thesis (M.S.)--University of Michigan, 1983.

Thesis (M.S.)--University of Michigan, 1983.

Orientador: Orlando Fontes Lima Junior / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Civil, Arquitetura e Urbanismo / Made available in DSpace on 2018-08-07T10:44:37Z (GMT). No. of bitstreams: 1 Verroni_RodrigoEduardoDias_M.pdf: 1562833 bytes, checksum: 7a98b8ffa353b6165a3b4e06de1a640d (MD5) Previous issue date: 2006 / Resumo: Neste trabalho é apresentada uma aplicação de solução para o problema de implantação de instalações hierárquicas. Este modelo foi aplicado a um caso hipotético de localização de uma rede de mercados na cidade de Campinas, no qual são elaborados cenários distintos com relação aos raios de influência das instalações. A localização dos centros de atendimento será obtida como solução de um problema de máxima cobertura, no qual o objetivo é maximizar a população atendida pelos serviços oferecidos. Na revisão bibliográfica foram identificados os principais métodos matemáticos disponíveis na literatura e selecionado o de localização de instalações hierárquicas de dois níveis apresentado por ESPEJO (2001). A partir dos resultados obtidos é efetuada ainda uma discussão sobre a variação da demanda atendida em relação aos raios de cobertura das instalações. Concluiu-se que o modelo selecionado apresenta resultados consistentes para o problema proposto e que a variação dos raios de influência alteram a localização das instalações / Abstract: This paper proposes a solution for the hierarchical facilities implementation problem. The hypothetical case application of the model is the location of a market network in the city of Campinas, in which different sceneries are elaborated in relation to the facilities rays of influence. The service center location is obtained as a solution for the maximum covering problem, in which the objective is to maximize the population assisted by the supplied services. The bibliographic revision identifies the main mathematical methods available in the literature. The two levels hierarchical facilities location model developed by ESPEJO (2001) was selected as the main method to be implemented in this paper. It is concluded that the selected model presents consistent results for the proposed problem, and that the variation of the values of the rays of influence modifies the localization of the facilities / Mestrado / Transportes / Mestre em Engenharia Civil

The project deals with the study of recreational facilities named Roman spa and sauna world. A new building has been associated with the proposed aquacenter "Water Temple Brno", which is by its character and by the capacity predestined to be a multifunctional main "water world" in Brno. The aim of this study is to design a wellness center that would cover the capacity requirements resulting from population density of the city of Brno, that would architectural and urban correspond with the site, and last but not least, offering a wide range of comfortable services covering the needs of potential customers. As a result, it was suggested modern wellness center, does not disturb the landscape construction sites, understated building that more than itself prefers landscape scenery around and its design slightly underscores the balance between nature and human work planted in it.

This thesis deals with the Low threshold facilities (shortly LTF) for children and youth and a method of work with high risk youth The aim is to desribe and analyse the methods of work in this facilities. In the theoretical part, this analysis is based on the study of professional literature. The theoretical part explains the situation that affects children and adolescents in a risk ways. The practial part is based on qualitative research, which were provided in concrete LTF through the interview with clients and employee of LTF. Method of interview was supplied by involved observation. The data analysis resulted in several facts. Free time activities became the important motive for attendace at club. Through free time activities, social work is provided with the help of other method such as consultancy, informative service, situation and crisis intervention. Streetwork is a specific method, where all services are provided to the target group at the street.