Made available in DSpace on 2014-12-17T15:38:58Z (GMT). No. of bitstreams: 1 LucianaBSG.pdf: 735818 bytes, checksum: e5a198167f649374015a843155763cc1 (MD5) Previous issue date: 2004-09-10 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / Recognizing the importance the workplace has on mental health of the individual, the objective of this study was to investigate the relationship between the burnout syndrome and the sources of physical and emotional wear which permeate the work conditions of the urban public transport system of the city of Natal. Although existent in international literature, research on burnout in the professional transport category and studies directed to this category are not a tradition in Brazil. The research was carried out using 412 drivers and money-changers of two transport companies of Natal. To collect the data, two questionnaires and a semi-structured interview were used. The first instrument, developed and validated during the research, investigated the sources of wear and the second, the syndrome of burnout. As its main results, two sources of empirical wear were identified as follows: (1) the Conflict of Values and the Lack of Justice at the Workplace, (2) Union and Reward. Besides these, it was observed that there is an incidence of the syndrome of burnout among the drivers and money-changers of urban transport by bus, not only in the caring occupations studied before in Natal and Brazil and that this incidence is related to the sources of wear which permeate the work conditions of these professionals / Reconhecendo-se a import?ncia que o local de trabalho tem para a sa?de mental do indiv?duo, o objetivo do presente estudo foi investigar a rela??o entre a s?ndrome de burnout e as fontes de desgaste f?sico e emocional que permeiam ?s condi??es de trabalho do setor de transporte coletivo urbano da cidade de Natal. Embora exista na literatura internacional pesquisa sobre burnout, na categoria profissional de transporte, n?o ? tradi??o, no Brasil, estudos direcionados para essa categoria. A pesquisa foi realizada com 412 motoristas e cobradores de duas empresas de tranporte de Natal. Para realiza??o da coleta de dados foram utilizados dois question?rios e uma entrevista semi-estruturada. O primeiro instrumento, constru?do e validado durante a pesquisa, investigou as fontes de desgaste e o segundo a s?ndrome de burnout. Como principais resultados, foram identificadas duas fontes de desgaste emp?ricas a saber: (1) o Conflito de Valores e a Falta de Justi?a no Trabalho, (2) Uni?o e Recompensa. Al?m disso, observou-se que h? incid?ncia da s?ndrome de burnout entre os motoristas e cobradores de transporte urbano via ?nibus, tanto quanto nas ocupa??es de cuidado estudadas anteriormente em Natal e no Brasil e ainda que essa incid?ncia est? relacionada ?s fontes de desgaste que permeiam as condi??es de trabalho desses profissionais