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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

EFFECTS OF PROMPTING VIA AUTOMATED PHONE CALLS ON DOCUMENTATION COMPLETION

Malinowski, Erin 01 May 2022 (has links)
This study attempted to determine if a low-cost, minimally time consuming intervention could increase document completion – specifically end of shift reports. Using a concurrent multiple baseline design, automated phone calls reminded staff to complete their end of shift reports. Participants were the staff members at 16 group homes. All participants were trained Direct Support Professionals. The dependent variable was completion of end of shift reports as a percent of opportunities. There was a measurable response to the intervention. Overall, the percent of completion increased from 4% in baseline to 22% during intervention. The agency desired a much higher response level so a future research opportunity could address the limitations of this study by exploring the motivating operations impacting document completion and identifying individual staff rather than using aggregate data.

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