Made available in DSpace on 2014-12-17T13:53:20Z (GMT). No. of bitstreams: 1 GiovaneMMG.pdf: 1469201 bytes, checksum: 7ac05c1313efcdfd91efc42e39d364cd (MD5) Previous issue date: 2008-09-24 / This work involves the organization and content perspectives on Enterprise Content Management (ECM) framework. The case study at the Federal University of Rio Grande do Norte was based on ECM model to analyse the information management provided by the three main administrative systems: The Integrated Management of Academic Activities (SIGAA), Integrated System of Inheritance, and Contracts Administration (SIPAC) and the Integrated System for Administration and Human Resources (SIGRH). A case study protocol was designed to provide greater reliability to research process. Four propositions were examined in order to reach the specific objectives of identification and evaluation of ECM components from UFRN perspective. The preliminary phase provided the guidelines for the data collection. In total, 75 individuals were interviewed. Interviews with four managers directly involved on systems design were recorded (average duration of 90 minutes). The 70 remaining individuals were approached in random way in UFRN s units, including teachers, administrative-technical employees and students. The results showed the presence of many ECM elements in the management of UFRN administrative information. The technological component with higher presence was "management of web content / collaboration". But initiatives of other components (e.g. email and document management) were found and are in continuous improvement. The assessment made use of eQual 4.0 to examine the effectiveness of applications under three factors: usability, quality of information and offered service. In general, the quality offered by the systems was very good and walk side by side with the obtained benefits of ECM strategy adoption in the context of the whole institution / Esse trabalho envolve a perspectiva de organiza??o e conte?do do modelo Enterprise Content Management (ECM). O estudo de caso na Universidade Federal do Rio Grande do Norte se baseou no modelo ECM para analisar a gest?o de informa??es proporcionada pelos tr?s principais sistemas administrativos: Sistema Integrado de Gest?o de Atividades Acad?micas (SIGAA), Sistema Integrado de Patrim?nio, Administra??o e Contratos (SIPAC) e o Sistema Integrado de Gest?o e Recursos Humanos (SIGRH). Um protocolo de estudo de caso foi elaborado a fim de prover maior confiabilidade ? pesquisa que fez o uso de quatro proposi??es para explicar os objetivos espec?ficos de identifica??o e avalia??o de componentes ECM sob a ?tica da UFRN. Na fase explorat?ria, uma entrevista com um especialista forneceu as diretrizes para o plano de coleta de dados. No total, 75 indiv?duos foram entrevistados. As entrevistas com quatro gestores envolvidos diretamente no projeto dos sistemas foram gravadas e tiveram dura??o m?dia de 90 minutos. Os 70 indiv?duos restantes foram abordados aleatoriamente em v?rias unidades da UFRN, abrangendo professores, servidores t?cnico-administrativos e alunos. Os resultados demonstram a presen?a de muitos elementos do modelo ECM na gest?o de informa??es administrativas da UFRN. O componente tecnol?gico com maior presen?a foi Gest?o de conte?do na web/colabora??o . Mas iniciativas de outros componentes (ex.: email e gest?o de documentos) foram tamb?m verificadas e se encontram em constante aprimoramento. A avalia??o fez uso do eQual 4.0 para analisar a efic?cia das aplica??es sob tr?s fatores: usabilidade, qualidade da informa??o e servi?o oferecido. Em geral, a qualidade oferecida pelos sistemas foi muito boa e caminha lado a lado com os benef?cios obtidos da ado??o de uma estrat?gia ECM no ?mbito de toda a institui??o