A package intervention, consisting of daily-adjusted goal setting, e-mail feedback, and graphic feedback, was used in a public school attendance office to increase the efficiency with which 3 attendance clerks documented student attendance. During the intervention phase, the attendance secretary set a daily goal for each attendance clerk. This goal was a percentage of student absences to be coded and entered in the school computer program. After establishing a daily goal, the attendance secretary provided daily feedback, in the form of a written e-mail response and graphed feedback to each clerk. If the subjects had attained their daily goal, the attendance secretary also delivered a praise statement along with the e-mail feedback. Results indicated that the intervention package was ineffective in producing change in the attendance clerks' absence coding behavior.

Call number: LD2668 .T4 1986 L48 / Master of Science / Psychological Sciences

Thesis (MPA.) -- University of Limpopo, 2014 / The study seeks to determine whether the introduction of Performance Management System (PMS) in Mbombela Local Municipality (MLM), Mpumalanga Province has effects on service delivery. Municipalities tend to focus mainly on complying with legislative requirements of having an Integrated Development Plan (IDP) and PMS other than implementing the IDP and PMS to enhance the delivery of services to the community. The annual performance reports of MLM for the financial year 2009/2010 and 2010/2011 indicates performance targets in which some were achieved while in some cases the municipality failed to achieve. The Department of Cooperative Governance and Traditional Affairs (CoGTA) introduced the Performance Management Framework in municipalities with the aim of empowering communities to demand better services and hold municipalities accountable. In this regard a literature review was undertaken. In the literature review, it became evident that communities have displeasure in the delivery of services such as electricity, water, sanitation and roads. Further findings in the study indicate that the introduction PMS in MLM has not led to positive change in the delivery of services. Recommendations made in the study for MLM to enhance service delivery through PMS, include cascading PMS to all employees in MLM, change management and communication strategy. Further issues of alignment and integration of the IDP processes, budget, PMS, monitoring, evaluation and training on the formulation of Key Performance Areas and Key Performance Indicators are recommended.

Thesis (MPA) --University of Limpopo, 2011 / The proposed study intends to establish how procedural the reward system is being implemented in the Limpopo Department of Health and Social Development and whether claims of bias are founded. The study is intended to determine the system’s influence on the organization’s ability to track poor performance and manage it. Also providing a refreshed view of the current pitfalls in the implementation of the program therefore providing indications of remedial action to recover the purpose of the PMDS. To assess the impact of Performance Management practices and explore best implementable practices which lead to effective performance management system and best service delivery by the Limpopo Department of Health and Social Development. Qualitative research approach using interview schedule for HR and line managers was utilised. The findings are that the system can not be linked to employee output but an obvious benefit is employee rewards.

Thesis (MPA.) -- University of Limpopo, 2015 / This study is an investigation of managing the performance of section 57 managers in South Africa, with special reference to municipalities within the Capricorn District Municipality in Limpopo province. This research was necessitated by the fact that even though there has been an adoption of the Performance Management System in order to speed up service delivery and transformation, performance management still remains grossly inadequate, in the South African public sectors especially in local government. This point out that in spite of the existing policy framework governing the management of performance in municipalities, most municipalities in South Africa are still struggling to perform efficiently and effectively. The problem statement provided a foundation within the aim and the objectives were explained. Contextualisation of the study was based on the existing legislative, theoretical and conceptual perspective that apply to performance management. The study also outlined the research method (only qualitative research method was used) and the technique used as a data collection method was the interviews. The researcher presented, analysed and interpreted the research findings where the researcher employed the use of figures and descriptive analysis to present data. In drawing conclusions it became clear that there were problems hampering the performance of Section 57 manager in municipalities within the Capricorn District Municipality. The main problems were identified to be lack of dedicated and qualified personnel to perform the function of PMS, lack of training and rewards to motivate senior managers who far exceed the set targets. Therefore to eliminate these problems recommendations were also suggested to assist municipalities in carrying out their developmental mandate this include among others, proper consideration of training need, continuous evaluation of senior managers performance, and the provision of rewards to employees who performed above the level expected.

This study attempted to discover perceptions held by public relations counsels and corporate attorneys regarding their professional relationship and whether demographics help determined perceptions. A Q-Sort mail survey asked participants to rank 52 statements. Statements were classified into six subject areas: day-to-day and corporate policy, crisis situations, communications, management, perceptions, and orientation. Five demographic questions were asked. A total of 148 surveys were mailed; 62 (41.9 percent) were returned.Q-Sort rankings, when subjected to factor analysis (Quanal), typed people with similar or dissimilar views. Quanal produced two types--Team Players and Communicators. Team Players were positive about their perception of each other, management, and communications. Communicators felt more strongly about crisis situations and day-to-day activities, especially deadlines.This study found a positive professional relationship between the two groups. Satisfaction with the relationship was indicated. Roles in the corporation were understood. Demographics did not influence perceptions in this study. / Department of Speech Communication

Thesis (Ph. D.)--Ohio State University, 2006. / Title from first page of PDF file. Includes bibliographical references (p. 214-234)

Thesis (M. Dev.) -- University of Limpopo, 2017. / Recent changes in Limpopo Economic Development Agency have placed new external pressure on managers to change their ways of managing Performance Management Systems. The above challenge necessitated the researcher to investigate the contribution of Performance Management System on employees’ behaviour and productivity at Limpopo Economic Development Agency. The study is concerned with the development of effective strategies that will enhance the contribution of Performance management system on employee behaviour and productivity at Limpopo Economic Development Agency. This study used the context of Limpopo Economic Development Agency as its spring board in engaging in the daunting subject of performance management system. Surely with all changes that are involved towards the implementation of performance management system, there is a need to review the way performance management system should be implemented, hence this study. In this study, a mixed research design approach was used in the investigation of the contribution of performance management system on employees’ behaviour and productivity. Questionnaires and semi-structured interviews were employed to collect data from the target population. Due to the nature of the study the researcher has also utilised both purposive sampling and stratified random sampling to select different participants in the study. The main findings of the study, confirmed that there are challenges associated with the implementation of performance management system in Limpopo Economic Development Agency. Apart from these challenges, the study also revealed the factors that contribute towards the management of performance management system in the area of the study. Furthermore, the study also led to suggestions of strategies and recommendations that may assist Limpopo Economic Development Agency to accelerate positive contribution of performance management system in the organisation.

Thesis (MBA.) -- University of Limpopo, 2022 / The purpose of this study was to investigate the effects of training and development on employee performance at Mamelodi Clinics, Gauteng Province. This study was guided by the following objectives. To determine the perceived effect of training and development courses on skills development of professional nurses in the Mamelodi clinics, Gauteng Province. To explore the perceived effect of training and development courses on the performance of professional nurses in the Mamelodi clinics, Gauteng Province. To examine which of the attended short courses are more effective in improving the skills of professional nurses. To find out which short courses, according to the professional nurses in the study, were found to be ineffective and unnecessary. The study was of importance to future researchers and academicians as it added new insight into the existing information with regards to employee training and development. It also provided the department of health, both nationally and provincially with an understanding of successes and challenges inherent to training and development and their corresponding effect on employee performance. As a result, this had a contribution towards how training and development are carried out within the organisation. A qualitative research design was deployed in this study to allow investigation of the possible relationship between training and development as well as to establish a comparison between the two. The study population was 45 staff of Mamelodi Clinics which were approved for this study. The data was collected through a questionnaire. Percentages, means, cross-tabulation were used as means of data analysis. The findings were presented using tables and figures. In terms of training and development, the study was able to show that all Mamelodi Clinics under department of health Gauteng Province, has a range of training programmes for different staff of their clinics, and are of high quality standard and very effective. As a result, employee skills, overall performance of staff, and general competence of the employee has sharply increased due to training and development v methods and strategies put in place by department of health, both provincially and nationally. The study showed that in terms of employee performance and motivation, training and development programmes help in increasing employee motivation and thus performance. Employees are thus able to successfully be aligned with the goals, aims and missions of the clinics and the department of health, as well as the Batho Pele principles. The study concludes that training and development have positive effects on employees. The study was able to find that within the clinics, employees are given adequate chance to engage in training and development courses. The study concludes further that more training and development programmes should be undertaken. The study recommends that there should be regularly assessments on employees and their subsequent need for further training and development courses in order to increase employee satisfaction and performance.

Current goal setting studies are working in two directions. The first direction is to identify the cognitive processes of goal setting and the second direction is to examine the moderating effect of task complexity on the goal-performance relationship. The objective of this paper is to integrate the two current directions by examining the moderating effects of two types of task complexity, component complexity and coordinative complexity, on the cognitive processes of goal setting. Two hundred and sixty-seven undergraduates who were taking upper level management courses participated in the study and 226 subjects were included in the final analysis. Subjects performed a stock prices prediction task on computer. Goals were assigned after the subjects have finished the pretest and the subjects were asked to answer questions on their specific self efficacy and performance valence perceptions. Subjects were also asked to set personal goals before performing the test. The cognitive processes models of goal setting for different task groups were compared with the multi-sample analysis of LISREL VII. It was found that subjects who performed the task with low component - low coordinative complexity used a simple motivation mechanism. They motivated their behaviors directly with specific self-efficacy. On the other hand, subjects who performed the more complex tasks used a more rational motivation mechanism that required more cognitive processing. The subjects set personal goals by considering performance valence and specific self efficacy, and they used personal goals to motivate their behaviors. Unlike the simple task for which specific self-efficacy directly affected performance, personal goals were found to mediate the effect of specific self-efficacy on performance for the complex tasks. / Ph. D.