In the on-going ICT world revolution, e-government applications are considered as one of the modern, growing, and important applications delivered over the Internet. These applications, enabling citizens to interact with government, have emerged in recent years, and are likely to have a positive impact on citizens, government, business and society. It is known that e-government is a new concept. Therefore, much effort is needed in achieving its prime objectives assessment strategies for both the public and private sectors. In this context, new technologies provide several benefits to government over traditional technologies. The literature review, completed by the researcher, indicated that there is a gap between practice and theory identified by the absence of a comprehensive assessment framework for e-government systems and readiness. Most of the assessment frameworks, reviewed for the study, are varied in terms of philosophies, objectives, methodologies, approaches. This implies that there is no assessment framework that is likely to cover all e-government readiness aspects. This research proposed to develop a comprehensive framework of associated guidelines and tools to support e-government Information Systems Readiness (EGISR) and Cloud Computing. The developed framework contains the internal as well as external factors affecting e-government readiness and has been categorised into four main layers namely i.e. technology readiness, organisation readiness, people/stakeholders readiness, and environment readiness. It is important to mention that the developed framework has been empirically tested and validated in a real environment taken the Kingdom of Saudi Arabia as a case study, surveying 600 citizens, 125 staff, and 25 officials. This research is one of the first studies in the Arab world which has focused on these three samples/perspectives and Cloud Computing. The finalised framework provides a comprehensive structure for the e-government readiness assessment process and Cloud Computing to help decision makers, in government, in setting up vision and a strategic action plan for the future of e-government. In addition it identities key elements and stages needed to implement such action plans. We believe that the assessment framework establishes an appropriate tool to assess e-government readiness. It can also be used as an effecting evaluation framework to determine the degree of progress already made, by government organisations, towards e-government implementation and maintenance.

Oman has adopted e-government services, but according to the United Nations E-Government Development Index classification, such services are not fully utilised. E-government classification of Oman shows a lack that motivated this research. The aim is to provide a framework that can help the Omani government to better implement e-government services. As a result, Oman classification is expected to be improved. Such framework may also help similar developing countries in implementing their e-government services. This work aimed to address both; government and citizens prospective, also aiming to help conducting a sold research a good implementable framework. Therefore, an interview with 21 government participations from different institutions was conducted followed by citizens that attracted 400 qualified responses. The research process has led to the suggestion of using another approach of e-government services, the unified e-services portals. The outcomes of this research show; both government and citizens are in favour of using unified definitions in portals. In addition, a proposed framework is presented based on supported findings that is believed to better utilising e government services hence leading to improve ranking. It is also believed that the UN assessing committees would benefit from the unified approach. Simply, it unifies the definition of each service based on the published academic definitions and work. The evaluation of the proposed framework is outside this research and can be addressed by a further research as recommended. Implementing the unified approach portals is another front that attracts implementation and evaluation.