World-over, E-Government has been recognised as a tool for radically improving the way governments interact with their citizens. While the obvious benefits of E-Government include providing convenience and easy access to customers thereby resulting in improved services to citizens, reduction of costs (by re-deploying resources from back-end processing to front-end customer service); providing easier access to information, increasing transparency and communication between government departments and with the public, the long term benefit of E-Government is also to make it easier for people to conduct their daily lives and business in the nation, thereby making it an attractive location to attract global talent. On the other hand, introducing E-Government requires a transformation in the way the government structure functions – thereby requiring a change in the organisational culture, managerial styles, systems and procedures apart from large financial investments towards technology upgrades. In order to ensure that e-Government is actually bringing about the changes that are desired (via the benefits) it is vital that strict performance measures be instituted on a continuous basis to check the effectiveness of e-Government. This study investigates 8 government departments employing e-Government in Dubai through a case study method and seeks to identify the challenges faced by each department in providing their services to their customers, the performance measures that have been instituted by these departments to evaluate the effectiveness of their e-services and the benefits that they have derived there from. The key challenges and performance issues have been studied and how these challenges could be managed effectively has been analysed. The study utilised the case study method by interviewing key members from each of the 8 departments studied. Important documents were reviewed and the researcher made personal observations from visiting the websites and portals of each of these departments. The results show that while the e-Government initiative in Dubai is quite advanced in comparison with the similar initiatives in countries across the world, there are several challenges faced by these departments. These include – no clear and standardised performance measures being used across the board, lack of technological knowledge and education initiatives for department staff and perhaps not enough organisational learning to improve the efficiency and effectiveness of the e-Government Initiative.

Broad Based Black Economic Empowerment could possibly be the utmost strategic issue, challenge, threat and potential opportunity facing businesses of all sizes, structures and shapes currently in South Africa. Broad–Based BEE is a government initiative to promote economic transformation in order to enable meaningful participation in the economy by black people. Broad–Based BEE is a reality and a business imperative. Broad–based BEE already have a huge impact in the way business is done in South Africa by large corporate entities, family businesses, small and medium sized businesses and professional practitioners. Broad–based BEE affects almost every participant in the South African economy. Broad–Based BEE can be divided into three components, which holds the seven elements of Broad–Based BEE, namely direct empowerment, human resource development and indirect empowerment. These elements include Equity Ownership, Management, Employment Equity, Skills Development, Preferential Procurement, Enterprise Development and Corporate Social Investment. The agricultural businesses in South Africa have implemented unique types of Broad–Based BEE strategies to conform to Broad–Based BEE. These strategies include shareholding by external Broad–Based BEE companies, and registering Broad–Based BEE employee trusts that obtains shareholding in the company. According to the AgriBEE Framework its vision is to pursue Broad–Based BEE in support of a United and Prosperous Agricultural Sector. The objectives of AgriBEE as described by the AgriBEE Steering Committee are to facilitate broad–based black economic empowerment in the agricultural sector by implementing initiatives to include Black South Africans at all levels of agricultural activity and enterprises along the entire agricultural value chain by following certain steps and ideologies. The contribution of the agribusinesses has some clear indications of shortcomings within the industry as well as and indication of possible elements to be pursued in future. There are however also serious implications to the respondents actions and attitude towards Broad–Based BEE now and in future. It also very apparent that the agribusiness does not distance themselves from the Broad–Based BEE Act and its requirements as well as the consequences thereof. The agribusiness industry is actively involved in Broad–Based BEE. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2012.

Broad Based Black Economic Empowerment could possibly be the utmost strategic issue, challenge, threat and potential opportunity facing businesses of all sizes, structures and shapes currently in South Africa. Broad–Based BEE is a government initiative to promote economic transformation in order to enable meaningful participation in the economy by black people. Broad–Based BEE is a reality and a business imperative. Broad–based BEE already have a huge impact in the way business is done in South Africa by large corporate entities, family businesses, small and medium sized businesses and professional practitioners. Broad–based BEE affects almost every participant in the South African economy. Broad–Based BEE can be divided into three components, which holds the seven elements of Broad–Based BEE, namely direct empowerment, human resource development and indirect empowerment. These elements include Equity Ownership, Management, Employment Equity, Skills Development, Preferential Procurement, Enterprise Development and Corporate Social Investment. The agricultural businesses in South Africa have implemented unique types of Broad–Based BEE strategies to conform to Broad–Based BEE. These strategies include shareholding by external Broad–Based BEE companies, and registering Broad–Based BEE employee trusts that obtains shareholding in the company. According to the AgriBEE Framework its vision is to pursue Broad–Based BEE in support of a United and Prosperous Agricultural Sector. The objectives of AgriBEE as described by the AgriBEE Steering Committee are to facilitate broad–based black economic empowerment in the agricultural sector by implementing initiatives to include Black South Africans at all levels of agricultural activity and enterprises along the entire agricultural value chain by following certain steps and ideologies. The contribution of the agribusinesses has some clear indications of shortcomings within the industry as well as and indication of possible elements to be pursued in future. There are however also serious implications to the respondents actions and attitude towards Broad–Based BEE now and in future. It also very apparent that the agribusiness does not distance themselves from the Broad–Based BEE Act and its requirements as well as the consequences thereof. The agribusiness industry is actively involved in Broad–Based BEE. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2012.