在1980年代以Margaret Thatcher為首的保守黨贏得英國國會大選後，便開始推動政府業務委外運動，政府業務委外經營便成為政府再造發展的重要策略工具。近幾年來，由於我國社會環境變遷快速，政治發展日益蓬勃，民眾對於政府的施政作為與服務品質的要求日漸的提高。而地政工作因與國家經濟發展及民眾財產權益息息相關，影響人民權益甚鉅，工作壓力大，致地政人員常年不足，陷入人少、事多、責重之惡性循環，因此，突破行政體系僵化，將部份業務委外，以有限的資源作最有效率的安排，為當前地政機關所面臨的重要課題。 研究結果如下： 一、受訪者在地區、經歷、性別及年資上對於地政業務委外傾向無明顯差異。 二、7成6受訪者認同地政業務委託民間辦理，且地政業務可委外之項目非侷限於傳統之庶務性工作，可經由檢討業務特性、修改法規等方式循序漸進。 三、適合業務委外作業前3名為「謄本核發作業」、「買賣實例調查作業」、「查估作業」，「土地登記」及「使用編定作業」不適合委外作業。 四、委外方式對地政業務委外政策的推辦影響不大。 五、委外決定因素方面，問卷調查結果地政業務委外實施影響的重要性排名的前三名分為裁量權的行使、個人資料保護法規及地政專業證照的實施。 六、實施地政業務委外確可解決地政機關人力不足問題。 因此，本研究根據實證結果提出政策建議如下：建立專責機構辦理委外業務、配合趨勢調整委外作業方式、落實評估管理及監督機制、擇項分批漸進式辦理委外、強化地政業務委外觀念之建立、研訂地政委外專屬法律、建立友善公私合夥環境、建立地政業務作業人員基金或保險制度及建立業務委外方式、要件及收支標準之作業規範。 / Ever since the Conservative Party, led by Margaret Thatcher, won the general election during the 1980s, the UK government has outsourced much of its services to the private sector; the outsourcing of public services thus has become an important tool for government reforms and development. Due to the rapid changes in our social environment and growing political awareness in recent years, the people have become increasingly demanding towards the government’s administrative performance and service quality. Land administration is one of the public services that is most closely related to the nation’s economic development and to the property rights of its people. Due to the stakes and the potential impacts involved, land administration has always been a stressful job and our government constantly finds itself short of land administration officers; consequently, the situation spirals downward as a result of an ever-diminishing supply of labor, and an ever-increasing number of cases and responsibilities for each officer. Questions as to how the government will be able to surmount the difficulties of its inefficient administrative system and outsource certain services, thereby making the most efficient use of limited resources, have become an important issue for land administration authorities. This study reached the following conclusions: 1、Interviewees’ work location, experience, gender, and seniority made no difference with regards to their preferences towards outsourcing. 2、76% of interviewees agreed that land administration services should be outsourced to the private sector, and the range of outsourced services should not be limited to general affairs. They also believed that progress can be achieved by reviewing service characteristics, revising current regulations, etc. 3、The three services that are most appropriate for outsourcing are: “Issuance of certified document copies”, “Surveys on actual transactions”, and “General evaluations”; on the other hand, “Land registration” and “Land use assignment” are not appropriate for outsourcing. 4、The outsourcing method minimally affects the overall execution of the land administration service outsourcing policy. 5、6The three most important considerations that affect the decisions to outsource land administration services are: “The extent of discretion”, “Implementation of the Personal Information Protection Act”, and “Implementation of land administration licenses”. 6、The outsourcing of land administration services can indeed resolve the labor shortage that is commonly seen throughout land administration authorities. The following recommendations were made based on the empirical results: assign a dedicated institution to handle service outsourcing, adjust outsourcing methods to accommodate changing trends, exercise due diligence in performance management and supervision, outsource selected services progressively, build up awareness towards outsourcing land administration services, establish regulations that govern specifically the outsourcing of land administration services, create an environment that is favorable to the partnership between the public and the private sectors, set up a land administration officers’ fund or insurance policy, and implement proper guidelines over the outsourcing methods, the outsourcing criteria, and payment standards.