Thesis (MTech (Business Administration))--Cape Technikon, 2004. / The Cape Town Container Terminal (CTCT) facilitates the handling process ofImport and Export containers for the Western Cape and other regions. South African Port Operations (SAPO), a division of the transport parastatal Transnet, is the operator that handles container volumes through the terminal. Due to the nature of its operations, it focuses on service standards within the industry. The International Shipping Industry expects this container terminal to conform by providing the same operational standards and service they receive from other international ports. Container terminal efficiency and productivity were not providing a reliable and efficient service for vessels calling to CTCT. Delays became so endemic that the shipping lines instituted a seventy-five dollar congestion surcharge on each container being handled This surcharge was passed on to the consumer therefore increasing the logistical cost of goods and services. The fact that a shipping line was bypassing Cape Town altogether was an indication that the Terminal was experiencing difficulty in maintaining its port status as a prominent and efficient container terminal at the southern tip of Africa.