This study utilizes a hypercube model with secondary data analysis and comparative analysis to analyze the gaps in technological knowledge and business model aspects used in e-business versus bricks-and-mortar business for the Hardware Agency, so as to explore the impacts in these two dimensions to the e-business innovation. The results indicate that the nature of e-business innovation is architectural for Hardware Agency, customer, and complementors, leading to drastic change in business model. However, the innovation for suppliers is radical, leading to drastic changes in both technological knowledge and business model. We further identify the core business model (in terms of business, logistic and cash flows) and IT infrastructure that are necessary for the Hardware Agent to cope with the e-business change. The findings have the potential to contribute to the understanding of impacts occurring in the change associated with e-business and offer rich insights for the stakeholders, especially for Hardware Agency to manage e-business innovation.