No description available.

The management and display of emotions has become a pervasive occupational role requirement for many workers in the service industry. Service workers’ interactions with clients or customers exposes them to occupational requirements where they must effectively display certain emotions, while at the same time internally suppressing other felt emotions—a type of work activity referred to by Arlie Hochschild (1983) as emotional labor. Despite a vast literature on the subject, there remain a number of knowledge gaps regarding the consequences of emotional labor. My dissertation addresses this issue by merging occupational-level data with a national survey dataset of American workers to examine a variety of consequences of emotional labor using a multidimensional approach. I reveal that emotional labor poses the greatest threat to well-being in resource deprived work contexts, and that occupations that have little job control are mostly occupied by minority women. I also find that high control beliefs serve as an important psychological resource for men that can buffer the strain that leads to customer/client conflict in emotional labor intensive occupations. / Thesis / Doctor of Philosophy (PhD)

No description available.

Thesis (M.Soc.Sc. Psychology)--University of Waikato, 2007. / Includes bibliographical references (leaves 57-68) Also available via the World Wide Web.

Thesis (M.A.)--Carleton University, 2004. / Includes bibliographical references (p. 96-114). Also available in electronic format on the Internet.

This study explores how highly educated refugees in the U.K. perceive the relation between their post-migration experiences and their psychosocial well-being. A literature review of the migration and psychological health area and the widely-used stress and coping approach revealed that the “vulnerable” and “passive” images have all too often been assigned to refugees when discussing their psychological health, and that the latter have often been approached as beings detached from their social context. The aim of the research was to explore the participants’ own perceptions (or “lay narratives”) of their experiences and their well-being. These were used to converse with the stress and coping concepts and with the images related to psychological activism, an alternative stress and coping perspective that views people as active agents who try to take control of their life, instead of mere passive recipients of stress. The study is based on constructivism, and accordingly the emphasis is put on the subjective world of experience and the researcher critically reflects on how the social context shapes the participants’ perceptions. The empirical work consists of two studies. In the first one, semi-structured interviews were carried out with fifteen young and highly educated refugees in the U.K. The findings highlight how the participants used the stress and coping concepts and the images related to psychological activism, so the value of such concepts is reconfirmed. But a deeper critical look reveals that the semi-structured interviewing may have strongly directed how the participants discussed their perceptions and that it was unclear how these perceptions are formed in social interaction. Consequently I conducted additional empirical work to carry the emerging issues further. In the second study, autobiographical narrative interviews were carried out with another group of fifteen highly educated refugees in the U.K. The findings reveal that they made sense of their experiences and their well-being through three distinctive stories. The stories of hope and survival presented by two subgroups of participants suggest a more balanced view of refugees, one that is not necessarily “vulnerable” and “passive”. These participants made sense of their experiences and well-being through the elements of “hope, persistence and activism”. But the story of disappointment presented by a third subgroup revealed that some participants did not perceive their experiences and their well-being through a positive lens. It also highlighted the need to further explore how they formed their perceptions in social interaction. Indeed, it was shown how the social context, particularly negative attitudes they received at the community level, was largely responsible for their narrative of disappointment. The theoretical contribution of this research lies in exploring how the participants, through their own narratives, made sense of the concepts of stress and coping. The methodological contribution refers to the bridging of ideas and previous work from other disciplines and to the innovative application of narrative interviewing to this population. A major practical contribution is that this research offered a channel for refugees to talk about their experiences and their well-being in their own words. Furthermore, possible explanations emerge on why some refugee groups can indeed seem “vulnerable” and “passive” and this has important implications for those who design and implement interventions aimed at enhancing the well-being of refugees.

Diante das evidências de que o estresse está presente entre os universitários de enfermagem e os malefícios que o estresse crônico pode ocasionar à saúde física e mental, o objetivo deste estudo foi avaliar a influência de fatores pessoais e ambientais relacionados ao estresse recente em universitários de enfermagem, assim como avaliar a ocorrência, os fatores associados e preditores do estresse recente. Foi realizado um estudo epidemiológico, transversal, analítico, com abordagem quantitativa em duas instituições privadas de ensino superior, com 209 universitários de enfermagem do primeiro ao último ano. Foram utilizados como instrumentos de coleta de dados um questionário sociodemográfico, de condições ocupacionais e de saúde, o -Questionário sobre Traumas na infância? (CTQ), a -Escala de Estresse Percebido? (Perceived Stress Scale- PSS), o -Inventário de Sintomas de Stress? para adultos (ISSL), a -Escala de Autoestima de Rosenberg? e a -Escala de Reajustamento Social de Homes-Rahe?. Para a análise dos dados foi realizada a estatística descritiva, medidas de tendência central, teste Qui-quadrado de Person (?²) ou o teste exato de Fisher quando violadas as suposições matemáticas para o teste Qui-quadrado e regressão logística binária, utilizando o software SPSS, versão 21, e o nível de significância adotado em toda a análise foi 5% (alfa=0,05). Observou-se que, entre os universitários de enfermagem, 164 (78,5%) apresentam estresse e a maioria na fase de resistência, 121(57,9%), principalmente com manifestações de sintomas psicológico, 121(57,9%); 77 (36,8%) vivenciaram estresse precoce, com predomínio de abuso emocional, 42(20,5%); e 40(20%) apresentam fortes chances de adoecer. A maioria apresenta autoestima média, 106 (50,7%), ou alta, 95 (45,5%). O estresse recente teve associação com problemas de saúde, uso de medicamentos, autorrelato de estresse, percepção de estresse e exigências de reajustamento social. Além disso, realizar atividade física, tabagismo, alta autoestima, vivências de estresse precoce e ter religião foram apontados como preditores de estresse. Enquanto média e alta percepção de estresse, ser casado, trabalhar, trabalhar na área da saúde, ter atividades de lazer semanal representam menores chances para o estresse nos universitários de enfermagem do estudo. Conclui-se que fatores pessoais como problemas de saúde, uso de medicamentos, autorrelato de estresse, percepção de estresse e o fator ambiental exigências de reajustamento social influenciam no estresse recente em universitários de enfermagem / In light of the evidence that stress is present among university nursing students and the evils that chronic stress can cause to physical and mental health, this study was aimed at assessing the influence of personal and environmental factors related to the recent stress in university nursing students, as well as to assess the occurrence, the associated factors and the predictors of the recent stress. We performed an epidemiological, cross- sectional and analytical study, with a quantitative approach, in two private higher education institutions, with 209 nursing students from the first to the last year. Regarding the data collection tools, we used a sociodemographic questionnaire about occupational and health conditions, the -Childhood Trauma Questionnaire? (CTQ), the Perceived Stress Scale (PSS), the -Inventory of Symptoms of Stress? for adults (ISSL), the -Rosenberg Self-Esteem Scale? and the -Holmes-Rahe Social Readjustment Scale?. In order to analyze the data, we used descriptive statistics, measures of central tendency, Pearson Chi-square test (?²) or Fisher exact test, when the mathematical assumptions for the Chi-square test were violated, and binary logistic regression, using the SPSS software, version 21. The level of significance adopted throughout the analysis was 5% (alpha = 0.05). We have observed that, among university nursing students, 164 (78.5%) presented stress, and most in the resistance stage, 121 (57.9%), especially with manifestations of psychological symptoms, 121 (57.9%); 77 (36.8%) experienced early stress, with a predominance of emotional abuse, 42 (20.5%); and 40 (20%) present strong chances of becoming ill. Most of them have medium or high self-esteem, 106 (50.7%) and 95 (45.5%), respectively. The recent stress was associated with health problems, use of medication, selfreport of stress, perception of stress, and demands for social readjustment. Moreover, performing physical activity, smoking, high self-esteem, experiences of early stress and having religion were signalized as predictors of stress. Conversely, medium and high perceived stress, being married, working, working in the health area and having weekly leisure activities represent lower chances of suffering from stress in the surveyed university nursing students. We have concluded that personal factors such as health problems, use of medication, self-report of stress, perception of stress and the environmental factor demands for social readjustment influence on the recent stress in university nursing students

Thesis (Ph.D.)--University of Melbourne, Dept. of Public Health, 2006. / Typescript. Includes bibliographical references.

Diss. (sammanfattning) Stockholm : Karol. inst., 2006. / Härtill 4 uppsatser.

Diante das evidências de que o estresse está presente entre os universitários de enfermagem e os malefícios que o estresse crônico pode ocasionar à saúde física e mental, o objetivo deste estudo foi avaliar a influência de fatores pessoais e ambientais relacionados ao estresse recente em universitários de enfermagem, assim como avaliar a ocorrência, os fatores associados e preditores do estresse recente. Foi realizado um estudo epidemiológico, transversal, analítico, com abordagem quantitativa em duas instituições privadas de ensino superior, com 209 universitários de enfermagem do primeiro ao último ano. Foram utilizados como instrumentos de coleta de dados um questionário sociodemográfico, de condições ocupacionais e de saúde, o -Questionário sobre Traumas na infância? (CTQ), a -Escala de Estresse Percebido? (Perceived Stress Scale- PSS), o -Inventário de Sintomas de Stress? para adultos (ISSL), a -Escala de Autoestima de Rosenberg? e a -Escala de Reajustamento Social de Homes-Rahe?. Para a análise dos dados foi realizada a estatística descritiva, medidas de tendência central, teste Qui-quadrado de Person (?²) ou o teste exato de Fisher quando violadas as suposições matemáticas para o teste Qui-quadrado e regressão logística binária, utilizando o software SPSS, versão 21, e o nível de significância adotado em toda a análise foi 5% (alfa=0,05). Observou-se que, entre os universitários de enfermagem, 164 (78,5%) apresentam estresse e a maioria na fase de resistência, 121(57,9%), principalmente com manifestações de sintomas psicológico, 121(57,9%); 77 (36,8%) vivenciaram estresse precoce, com predomínio de abuso emocional, 42(20,5%); e 40(20%) apresentam fortes chances de adoecer. A maioria apresenta autoestima média, 106 (50,7%), ou alta, 95 (45,5%). O estresse recente teve associação com problemas de saúde, uso de medicamentos, autorrelato de estresse, percepção de estresse e exigências de reajustamento social. Além disso, realizar atividade física, tabagismo, alta autoestima, vivências de estresse precoce e ter religião foram apontados como preditores de estresse. Enquanto média e alta percepção de estresse, ser casado, trabalhar, trabalhar na área da saúde, ter atividades de lazer semanal representam menores chances para o estresse nos universitários de enfermagem do estudo. Conclui-se que fatores pessoais como problemas de saúde, uso de medicamentos, autorrelato de estresse, percepção de estresse e o fator ambiental exigências de reajustamento social influenciam no estresse recente em universitários de enfermagem / In light of the evidence that stress is present among university nursing students and the evils that chronic stress can cause to physical and mental health, this study was aimed at assessing the influence of personal and environmental factors related to the recent stress in university nursing students, as well as to assess the occurrence, the associated factors and the predictors of the recent stress. We performed an epidemiological, cross- sectional and analytical study, with a quantitative approach, in two private higher education institutions, with 209 nursing students from the first to the last year. Regarding the data collection tools, we used a sociodemographic questionnaire about occupational and health conditions, the -Childhood Trauma Questionnaire? (CTQ), the Perceived Stress Scale (PSS), the -Inventory of Symptoms of Stress? for adults (ISSL), the -Rosenberg Self-Esteem Scale? and the -Holmes-Rahe Social Readjustment Scale?. In order to analyze the data, we used descriptive statistics, measures of central tendency, Pearson Chi-square test (?²) or Fisher exact test, when the mathematical assumptions for the Chi-square test were violated, and binary logistic regression, using the SPSS software, version 21. The level of significance adopted throughout the analysis was 5% (alpha = 0.05). We have observed that, among university nursing students, 164 (78.5%) presented stress, and most in the resistance stage, 121 (57.9%), especially with manifestations of psychological symptoms, 121 (57.9%); 77 (36.8%) experienced early stress, with a predominance of emotional abuse, 42 (20.5%); and 40 (20%) present strong chances of becoming ill. Most of them have medium or high self-esteem, 106 (50.7%) and 95 (45.5%), respectively. The recent stress was associated with health problems, use of medication, selfreport of stress, perception of stress, and demands for social readjustment. Moreover, performing physical activity, smoking, high self-esteem, experiences of early stress and having religion were signalized as predictors of stress. Conversely, medium and high perceived stress, being married, working, working in the health area and having weekly leisure activities represent lower chances of suffering from stress in the surveyed university nursing students. We have concluded that personal factors such as health problems, use of medication, self-report of stress, perception of stress and the environmental factor demands for social readjustment influence on the recent stress in university nursing students