This thesis discusses the issues that are prioritized in policy documents, and the concerns which appear in newspaper stories, concerning housing issues in Calgary, Alberta. It holds that certain, ‘voices’ are accounted for and accommodated over other, more vulnerable, ‘voices’ in the policy arena. The ways in which these voices are constructed, and how particular agents, subjects, objects, and ‘truths’ are formed, all result from particular uses of language. The thesis maintains that those who have the most to gain from supportive housing policies are often excluded from the process of developing, or commenting on, policy altogether. It also suggests that their discursive construction as objects of policy, as moral examples, or as constituent elements of an “issue,” has implications both for actions undertaken in relation to them by governments and other agencies, and for their own ability to act effectively to articulate and to address their own concerns. / ix, 311 leaves ; 28 cm. --

Across Canada, municipalities have been struggling to alleviate the poverty of increasing numbers of homeless people and panhandlers on city streets. Simultaneously, tensions have risen between these street people and the general public. This thesis is a narrative study of the current conflict between panhandlers and other community stakeholders in Calgary, Alberta. This study presents the diverse viewpoints and voices of people who panhandle, homeless people, the general public, the downtown business community, social service providers, city bureaucrats and police officers. This study examines how identity politics and broader social ideologies shape face-to-face street encounters and influence debates over public policy at an institutional level. The relationship between panhandlers and the public is typically one marked by social distance. The current approach to panhandlers involves treating them as "strangers within our midst." This approach undermines their citizenship and heightens tensions within the community more so than would an approach that emphasizes their commonality with the larger society and their rights within civic space.

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