This thesis is dedicated to the Enterprise Architecture. Author is trying to verify theoretical knowledge in a business practice. The thesis is therefore divided into two parts - theoretical and practical. The theoretical part deals with the importance of architecture, the benefits of EA and comparison of two major EA frameworks (Zachman framework, TOGAF). Author describes their disadvantages and possible improvements. Focus is placed on issues of ICT services architecture. The architecture of ICT services is not yet in practice, despite its advantages, which I describe. I am trying to describe several points of ADM, which is part of the TOGAF on the basis of theoretical knowledge. To apply the knowledge I choose part of the banking sector. I describe loan process and its IT solution.

The term “shadow pandemic” arose along with the spread of the COVID-19 pandemic globally, referring to the parallel increase of gender-based violence (GBV) as a result of lockdowns, preventive measures and economic hardships in almost every nation worldwide, including Ethiopia, with one of the highest rates of GBV in the world. With limited physical access to essential services and support, information and communication(ICT) services became an important factor to rely on. Based on interviews with four Ethiopian organisations working with women’s health and rights, this study investigates how ICT services were implemented to support victims of GBV during COVID-19 in Ethiopia, including the facilitators and barriers to using these services for women seeking support and information. The study finds that all four organisations either created new or scaled up existing ICT services during COVID-19. The ICT services provided by the organisations were mainly telephone helplines, while interactive voice response services and mobile chat applications were also provided as channels for support. The identified facilitators and barriers to using these ICT services were related to accessibility and technology, language and cultural traditions, and anonymity and security. While the use of ICT services for victims of GBV seems to be a functioning option for many when the access to in-person support is limited, barriers such as the lack and disruption of networks and telephones still pose a significant challenge for women in rural areas to use the support systems provided by the organisations. A postcolonial feminist approach to the findings highlights the need for a contextualisation of the services and the need to move away from simplistic assumptions that access to services automatically leads to active use and empowerment, and the need to work with an intersectional lens and multiple layers of analysis when battling sensitive issues like GBV in areas where harmful practices are part of longstanding cultural traditions, to ensure access and active use for groups in different contexts and areas throughout the country.

The subject of this master thesis is the use of e-government by citizens and public administration and its impact on debureaucratization of environment. The thesis will initially focus on the characteristics of bureaucracy, de-bureaucratization and the characteristics and evolution of e-government. The first half of the practical part is devoted to e-government and debureaucratization of the citizen view, its analysis and perspective. Part of this issue is a survey which aims to understand how citizens perceive the Czech e-government. The second half is devoted to e-government and debureaucratization of public administration perspective, focusing on the size of the bureaucratic apparatus including an evaluation of the Czech e-government at the European level. The conclusion is based on lessons learned assesses the extent to which e-government fulfills its debureaucratic role.