The topic of this master thesis are the Systems for managing enterprise IT. This paper is divided into three parts, where the first and second part gives a comprehensive view and concentrates existing knowledge from the examined area. The third part consists of my own conclusions based on available resources. For the overall IT Management, it is necessary to manage and measure IT Performance. Therefore, the first part deals with IT Performance Management (ITPM).Performance Management should penetrate the entire organization and ITPM should be part of the overall Performance Management of the organization. It is necessary to manage and measure performance at all levels of the organization (strategic, tactical and operational level). To measure the organizational IT performance, it is necessary to design relevant metrics. To design these metrics it is recommendable to follow a framework, whether ITIL or COBIT. The second part of this paper deals with IT Management frameworks and their support for designing metrics. It deals with the new wave in IT -- ITSM (IT Service Management). The de facto standard for ITSM is ITIL. Furthermore, the second part discusses the de facto standard for IT Governance -- COBIT and IT Balanced Scorecard for clarifying and translating the vision and strategy into specific objectives. The third part describes a specific procedure for designing metrics according to the ITIL framework. In addition, this part describes the software Metricus which enables a centralized management of ITPM and uses a holistic view of the overall ITPM.

Purpose – Motivated by the increasing role of information technology (IT) in today’s organizations, the purpose of this paper is to examine the relationships between business and IT executives in order to improve the organizational performance of the different aspects of IT technology and related systems. In the process, special attention is given to drivers which facilitate the cooperation between the parties involved. Design/methodology/approach – This survey-based research utilizes structural equation modeling methodology to uncover the relevant variables pertaining to the promotion of a positive social and strategic context needed to increase the effectiveness of organizational IT facets. Findings – The effectiveness of IT in modern organizations is contingent on a social alignment, business – IT alignment, strategic consistency, and common vision among the people who manage the IT function and those who need the organization. Research limitations/implications – This study is based on a sample of Portuguese manufacturing organizations. Therefore, findings and conclusions should be interpreted accordingly. In this context, future research in other organizational cultural settings is called for in order to refine and validate the results of this study. Practical implications – The role of establishing an organizational culture which stresses the common goal and mutual trust and cooperation in creating effective IT organizational utilization is underscored. As such, business executives are encouraged to exercise their leadership skills in order to create an organizational strategy which aligns IT capabilities and investments with the competitive strategy of the organization. In this context, creating an organizational culture which promotes business – IT alignment in a healthy social context is necessary. Originality/value – The issues and concerns addressed in this study should bridge the gap between business and IT executives. In the process, this study facilitates and encourages the effective utilization of the different facets of IT technology as they better serve the people of the organization. This advances the cost and practice of the strategic organizational role of IT investments.