For IT project managers, how to implement IT projects successfully is always an important issue due to high failure rate of traditional IT project implementation. When more and more enterprises start to develop systems under the new IT methodology in service oriented IT projects, it is essential to access risks coming with this new IT concept. In this research we aim to identify risk factors related to service oriented IT projects and then analyze the impact and rank of these risk factors. Adapted from the general IT project risk category proposed by Ewusi (1994), we propose 6 risk factors of service-oriented IT projects. The risk framework highlights the properties of business strategy, business Process, and workforce under on-demand business architecture. We use a customer service system to justify our research framework, applying the IBM’s concept of SIMM (service integrated maturity model). A pretest is first conducted with several IT experts who has implemented service oriented IT project experience, followed by a general survey. A binary logistic regression is used to testify the hypotheses. The result shows that essential risk factors that influence the adoption of service oriented system, from the highest to lowest, are insufficient technology planning, lack of expertise, ineffective project governance, and organizational misalignment. The findings help CIOs and project managers realize of the risks and the priority of these risks that have to be noticed and controlled when making decisions on service oriented systems adoption.

The aim of this thesis is modification of the teaching block IS/ICT Project Management at the Department of Information Technologies of the Prague University of Economics by the risk management issues. At present, insufficient space is given to this topic and this may thus create the feeling with the students that this is a marginal issue in the project management. The theoretical starting points to this thesis are above all the PMBOK methodologies of the PMI organization and further the PRINCE2 of the OGD organization. As these are the internationally acknowledged IT project management standards, therefore the key significance is given to them as to the theoretical starting points. Naturally, the part of these methodologies related to the project management is utilized of them. To sketch in the point of view of the issue, the RIPRAN methodology is added that is of Czech origin and was developed by doc. Ing. Branislav Lacko of the Brno University of Technology. This methodology deals only with the risk management. The own new point of view of the risk management that comes out from the above-mentioned theoretical presumptions is divided into following parts: planning, identification, qualitative analysis, quantitative analysis, project simulation, evaluation. As the primary utilization of this thesis is for the students of the Prague University of Economics, namely above all for the students of the given course, this fact is taken into account also in the course of work with the risks. This means, among others, that it is not possible to implement the project according to the plan, and thus simulation tools are utilized for its implementation. All aspects coming out from this school environment have been included in the thesis. A tool in MS EXCEL table editor has been developed for the work with the risks where all steps of the risk management are carried out, namely including the data for subsequent creation of the outputs -- reports, analyses, etc. An advantage of this environment is the possibility of its utilization for automatic procedures. Full use of this characteristic has been made in the tool.