In freight transportation, a waybill is an important document that contains essential information about a consignment. The focus of this thesis is on a multi-purpose electronic waybill (e-Waybill) service, which can provide the functions of a paper waybill, and which is capable of storing, at least, the information present in a paper waybill. In addition, the service can be used to support other existing Intelligent Transportation System (ITS) services by utilizing on synergies with the existing services. Additionally, information entities from the e-Waybill service are investigated for the purpose of knowledge-building concerning freight flows. A systematic review on state-of-the-art of the e-Waybill service reveals several limitations, such as limited focus on supporting ITS services. Five different conceptual e-Waybill solutions (that can be seen as abstract system designs for implementing the e-Waybill service) are proposed. The solutions are investigated for functional and technical requirements (non-functional requirements), which can potentially impose constraints on a potential system for implementing the e-Waybill service. Further, the service is investigated for information and functional synergies with other ITS services. For information synergy analysis, the required input information entities for different ITS services are identified; and if at least one information entity can be provided by an e-Waybill at the right location we regard it to be a synergy. Additionally, a service design method has been proposed for supporting the process of designing new ITS services, which primarily utilizes on functional synergies between the e-Waybill and different existing ITS services. The suggested method is applied for designing a new ITS service, i.e., the Liability Intelligent Transport System (LITS) service. The purpose of the LITS service isto support the process of identifying when and where a consignment has been damaged and who was responsible when the damage occurred. Furthermore, information entities from e-Waybills are utilized for building improved knowledge concerning freight flows. A freight and route estimation method has been proposed for building improved knowledge, e.g., in national road administrations, on the movement of trucks and freight. The results from this thesis can be used to support the choice of practical e-Waybill service implementation, which has the possibility to provide high synergy with ITS services. This may lead to a higher utilization of ITS services and more sustainable transport, e.g., in terms of reduced congestion and emissions. Furthermore, the implemented e-Waybill service can be an enabler for collecting consignment and traffic data and converting the data into useful traffic information. In particular, the service can lead to increasing amounts of digitally stored data about consignments, which can lead to improved knowledge on the movement of freight and trucks. The knowledge may be helpful when making decisions concerning road taxes, fees, and infrastructure investments.

Magistro darbe yra nagrinėjama turizmo paslaugų vartotojų elgsenos ypatumai, o taipogi viešbučių paslaugų vartotojų elgseną įtakojantys veiksniai. Darbui atlikti buvo remiamasi įvairios mokslinės literatūros šiuos konkrečiu, nagrinėjamu klausimu analize, bei atlikto Šiaulių miesto viešbučių, turizmo paslaugų vartotojų elgsenos tyrimo duomenimis. Pirmoje darbo dalyje apibūdinama vartotojų elgsena, konkrečioje, turizmo paslaugų sferoje, bei šios elgsenos ypatumai. Turizmo paslaugų vartotojų elgsena, kaip ir bet kuri kita vartotojų elgsenos mokslo sritis apima protinius sprendimus bei fizinius veiksmus, kylančius iš šių sprendimų. Vartotojo elgsenos svarbiausia ašis – vartotojas, kuris kaip asmenybė yra sudėtingas subjektas, o jo elgesį nelengva prognozuoti. Antroje darbo dalyje yra pateikiama Šiaulių miesto viešbučių turizmo paslaugų vartotojų tyrimo apibendrinimai bei išskiriamos pagrindinės tendencijos apsprendžiančios Šiaulių miesto viešbučių paslaugų vartotojų elgsenos ypatumus. Šis turizmo paslaugų vartotoj����� elgsenos tyrimas buvo atliekamas siekiant išsiaiškinti, kaip Šiaulių miesto viešbučių klientai vertina šių viešbučių teikiamas apgyvendinimo bei kitas papildomas paslaugas. Buvo siekiama ištirti, ar vartotojus tenkina Šiaulių miesto viešbučiuose teikiamų paslaugų įvairovė bei kokybė. Taipogi buvo siekiama ištirti, kas labiausiai įtakojo vartotojų apsisprendimą, pasirenkant vieną ar kitą viešbutį Šiaulių mieste. Teorinės ir praktinės empirinių duomenų analizės... [toliau žr. visą tekstą] / In this master‘s final work there is fulfilled evaluation research of customers behaviour choosing one of Šiauliai city hotels. This investigation was exploring in the Šiauliai city hotels and it was having a purpose – to find out about clients characteristics of hotels services in Šiauliai and to emphasize the main consistent of Services of the hotels in Šiauliai. The project consists of: summary, 2 chapters, one of them is about theoretical aspects of customers’ behavior and other one is about research of customers’ behavior choosing one of Šiauliai city hotels. There were 200 different age respondents, the clients of Šiauliai city hotels. Concurrence in the market of services provided by hotels in Šiauliai city was established in this master’s final work. Conception and structure of concurrence is presented and peculiarities of competitive environment are revealed in this work. Conclusions and recommendations are proposed in the final part of master’s final work.