Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2018-03-20T16:38:27Z No. of bitstreams: 1 PatrickReineckeDeAlverga_TESE.pdf: 3483741 bytes, checksum: 3e5b42f27ef7fc54e3cdf60905bdc6f9 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2018-03-22T11:21:21Z (GMT) No. of bitstreams: 1 PatrickReineckeDeAlverga_TESE.pdf: 3483741 bytes, checksum: 3e5b42f27ef7fc54e3cdf60905bdc6f9 (MD5) / Made available in DSpace on 2018-03-22T11:21:21Z (GMT). No. of bitstreams: 1 PatrickReineckeDeAlverga_TESE.pdf: 3483741 bytes, checksum: 3e5b42f27ef7fc54e3cdf60905bdc6f9 (MD5) Previous issue date: 2017-12-28 / O tema da implementa??o de Sistemas de Informa??o (SI) vem recebendo a aten??o de pesquisadores, profissionais e empres?rios h? mais de quatro d?cadas, por sua relev?ncia e complexidade organizacional. Um dos principais problemas investigados deve-se ao fato de que, considerando a compara??o com objetivos previamente planejados, nem sempre os sistemas implementados s?o bem-sucedidos nas organiza??es. Esta tese defende que as constantes intera??es entre atores/actantes (chamadas de transla??es) afetam o atingimento dos objetivos inicialmente propostos para esse sistema devido ?s controv?rsias geradas no momento dessas intera??es. Para endere?ar o problema da pesquisa, empreendemos um estudo de caso qualitativo que tem como objetivo explorar as controv?rsias a partir das transla??es na implementa??o de um SI, tendo como objeto um novo sistema automatizado de controle de ponto funcional que foi implantado em uma institui??o do poder judici?rio do estado do Rio Grande do Norte. O arcabou?o te?rico ? a Teoria Ator/Rede (TAR), com foco no desenvolvimento e aplica??o dos conceitos da Problematiza??o, Atra??o de Interesses, Envolvimento e Mobiliza??o. Nos procedimentos de coleta de dados, foram realizadas entrevistas semiestruturadas com participantes da implanta??o do sistema mencionado. Para triangula??o do material emp?rico, foram tamb?m analisados os documentos de refer?ncia, tais como resolu??es, portarias e casos de uso (?use cases?), os quais contribu?ram para a fase de desenvolvimento do sistema. A an?lise de conte?do permitiu mapear os actantes e as transla??es, propondo uma compreens?o mais aprofundada sobre o fen?meno das controv?rsias na implementa??o deste sistema investigado. Como contribui??o pr?tica, o entendimento do processo de implementa??o de um SI sob a perspectiva da TAR pode ajudar as organiza??es a aumentar as chances de sucesso na implementa??o de um novo sistema de informa??o, como contribui??o te?rica o aprofundamento da compreens?o sobre as controv?rsias a partir do entendimento de seus ciclos e posicionamento quanto aos momentos da transla??o. / The theme of the implementation of Information Systems (SI) has been receiving the attention of researchers, professionals, and entrepreneurs for more than four decades, due to its relevance and organizational complexity. One of the main problems investigated is the fact that, considering the comparison with previously planned objectives, the implemented systems are not always successful in organizations. This thesis argues that the constant interactions between actors/actants (called translations) affect the attainment of the objectives initially proposed for this system due to the controversies generated at the time of these interactions. To address the research problem, we develop a qualitative case study which purpose is to explore the controversies from the translations in the implementation of an IS. The research object is a new automated system of functional point control that was implanted in a judicial institution of the state of Rio Grande do Norte. The theoretical framework is the Actor-Network Theory (ANT), focused on the development and application of the concepts of Problematization, Attraction of Interest, Involvement, and Mobilization. In the data collection procedures, semi-structured interviews were carried out with participants of the implementation of the mentioned system. For triangulation of the empirical material, reference documents were also analyzed, such as resolutions, ordinances and use cases, which contributed to the development phase of the system. The content analysis allowed to map the actants and the translations, proposing a deeper understanding of the phenomenon of the controversies in the implementation of this system investigated. As a practical research contribution, understanding the process of implementing an IS from an ANT perspective can help organizations increase the chances of success in implementing a new information system, as a theoretical contribution, a deeper understanding of the controversies, from the controversies life cycle and moment of translation points of view.