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Cheap talk, valuable results? a causal attribution model of the impact of promises and apologies on short-term trust recovery /Tomlinson, Edward C, January 2004 (has links)
Thesis (Ph. D.)--Ohio State University, 2004. / Title from first page of PDF file. Document formatted into pages; contains xi, 184 p.; also includes graphics. Includes abstract and vita. Advisor: Roy J Lewicki, Labor and Human Resources Graduate Program. Includes bibliographical references (p. 144-157).
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