Johnston, Kevin Allan
This thesis aimed firstly to explore what is happening with respect to change in a South African university, and how this change affects those involved, viewed from an IS standpoint. The focus is on determining the essence and nature of organisational change in its usual situation.
The role of information systems in legislation led reform : a case study in the context of the new Municipal Rates Act of South AfricaTwum-Darko, Michael January 2007 (has links)
Includes bibliographical references (leaves 258-277). / This thesis examines the role of an information system in the implementation of the new Property (Municipal) Rates Act (PRA) 2004 of South Africa as an example of Legislation Led Reform using, as the case study, the property rates policy reform framework implemented as the General Valuation (GenVal) 2000 project of the City of Cape Town. The study applies a range of social theories such as Actor-Network Theory, the Due Process Model and Structuration Theory.
The relationship between policy-making processes and e-learning policy discourses in higher education institutions in South AfricaChikuni, Patricia Rudo January 2017 (has links)
This study offered an explanatory critique of the implications of policy-making processes on policy discourses. Its objective was to understand how policy-making processes affect institutional e-learning policy outcomes in Higher Education Institutions (HEIs) in South Africa. The study analysed the conceptualisation and design of institutional e-learning policies in three universities.The case-by-case analysis for this study used a qualitative post-structuralist research methodology associated with case study research. This method provided deep insights and intimate knowledge of the individual cases which formed an important basis for cross-comparisons to be made within and across cases, to draw a relationship between policy-making processes and e-learning policy discourses. Interviews were held with stakeholders who formulated e-learning policies at the three universities. The aim of interviews was to understand how the policies were formulated; to explore the factors impacting policy formulation; the composition of actors; and how policy issues were framed. The methodological and analytical lens of the study was based on the Stakeholder theory and Critical Discourse Analysis (CDA). The Stakeholder theory was used to analyse the policy-making processes, whilst CDA was used to analyse the policies. The analysis focused on the assumptions inherent in the views of policymakers on the nature and role of technology in education. Considering power relations that are implicit in policy-making processes, the study examined the competing discourses found in the policy texts and the different frames used by policy actors in framing the policy problem. The aim was to understand the socio-cultural, political and pedagogical implications of these discourses on teaching and learning with technologies in HEIs. This was achieved by comparing the views of policymakers with the discourses found in e-learning policy texts. The study revealed that institutional policies are the products of complex inter-temporal exchanges among stakeholders who participate in the policy-making process. The features of the resultant policies depend on the interaction, interests and power of agents who are involved in the policy-making process. The interaction of agents is also hampered or facilitated by institutional structures, procedures and processes in place, including the institutional culture. Therefore, the ability of the stakeholders involved in the policy-making process to achieve cooperative outcomes plays a central role. An institution that facilitates interaction among policy-making agents is likely to generate policies that are adaptable to the environment, and that are less subject to changes. Contrary to this, an institution that does not encourage cooperation will produce a policy which results in few changes in practice. Whether the policy-making process facilitates or hinders cooperation will depend on some key features of this process, such as the number of actors involved, the level of involvement in the process, how they engage in dialogue and their ideological beliefs on the role of Information and Communication Technologies (ICTs) in this context.
Includes bibliographical references (leaves 290-306). / Web Analytics (WA) is an evaluative technique originating from and driven by business in its need to get more value out of understanding the usage of its Web sites and strategies therein. It is the measurement, collection, analysis and reporting of Internet data for the purposes of understanding and optimising Web usage for the online visitor, the online customer and the business with Web site presence. Current WA practice is criticised because it involves mostly raw statistics and therefore the practice tends to be inconsistent and misleading. Using grounded action research, personal observations and a review of online references, the study reviews the current state of WA to to propose an appropriate model and guidelines for a Web Analytics adoption and implementation in an electronic commerce organisation dealing with online marketing.
Using a conceptual framework to explore E-commerce and marketing appropriation in a rural South African development organizationRhodes, Joan Helen January 2004 (has links)
Includes bibliographical references (leaves 219-236). / This study uses a conceptual framework to enquire into the local appropriation of Information Communication Technologies (lCTs) within a rural, gender development organization. The purpose of this research has been to examine how lCTs can be integrated with an extant rural development organization to improve the effectiveness of trading activities. Three major viewpoints, development, technology and development and marketing were examined and these contributed to the conceptual framework, used in this study to guide and direct the research process. An interpretative field study using participative action research was the main data collection methodology.
The influence of effective use of mobile devices for learning outside the classroom: case study of secondary school students in Tanzania and South AfricaMwapwele, Samwel Dick 03 September 2018 (has links)
There is an ongoing debate on whether students’ use of mobile devices extends to academic purposes. In developing countries, mobile devices are argued to assist in reducing digital divide and foster educational use leading to poverty alleviation. Framework on students’ effective use of mobile devices for learning outside the classroom (SEUMD) is applied as lens. This research investigates, what influence effective use of mobile devices for learning outside the classroom has on academic performance of secondary school students in Tanzania and South Africa. An Interpretive approach on multiple case studies is employed. A mixed method approach is used that includes, close ended questionnaires, semi-structured interviews and direct observations. A secondary school in Dar-es-salaam and a high school in Cape Town were selected for data collection. Data was collected with Form IV students and their teachers and Grade 12 learners and their teachers. Mixed method is applied to investigate students’ and teachers’ use of mobile devices for learning outside the classroom. Descriptive statistics is used to analyse questionnaires and thematic analysis for interviews and observations. Both, students’ and teachers’ use mobile device to socialize, recreational purposes, searching for information and academic purposes. On academic purposes, mobile devices are used to make phone calls, send short message services and on Internet. Internet use encompass websites, search engines, social networks and instant messaging applications. Students’ save pocket money to buy airtime and Internet bundles. Students’ receive advice and assistance from peers on mobile devices to acquire and technical help. Key findings demonstrate students’ effective use of mobile devices includes WhatsApp and Facebook to communicate to peers, friends and teachers on educational issues. Students’ assist peers by sending pictures, audio and video files that expound on topic of interest. Academic content acquired through other Internet sources is shared to groups students interact with. The use of SEUMD provides for a new framework that merges technology adoption, concerns in the society and providing a sustainable solution. SEUMD extends discussion on technology adoption by focusing on adopters’ goals and analysing sustainability of attaining the goal through effective use. Adoption of a technology is thus assessed as a process that starts before adoption and continues after through sustainability.
Generative mechanisms of IT-enabled organisational performance in resource-constrained Emergency Medical Services organisations in South AfricaBuchana, Yasser 15 February 2019 (has links)
Problem Statement: Emergency medical services (EMS) organisations have one of the highest levels of dependence on and use of information technology (IT) to support delivery of emergency medical services. The need for EMS organisations to provide efficient and effective emergency medical services has emphasised the importance of performance management. Organisational performance which is monitored and evaluated through key performance indicators (KPIs) plays an important role in EMS organisations. Organisational performance helps to monitor, evaluate and communicate outcomes in the form of KPIs. Empirical evidence shows that quantitative KPIs have been designed with little in-depth understanding of the underlying IT usage mechanisms that influence organisational performance. Unfortunately, such quantitative KPI reports have been limited in explaining organisational performance underpinned by IT. Purpose / rationale of the research: The purpose of this research study was to identify the generative mechanisms associated with IT-enabled organisational performance and to explain how these mechanisms interact. In the context of resource-constrained EMS organisations, quantitatively defined KPIs are not suitable for explaining the underlying causes of performance variations and outcomes. The lack of empirical evidence on IT-enabled organisational performance as well as the lack of theoretical explanations of the underlying mechanisms provided the primary rationale for this study. In addition, this study sought to provide answers to the following research question: What generative mechanisms explain IT-enabled organisational performance in resource-constrained EMS organisations? Theoretical approach/methodology/design: This study was informed by the critical realist philosophy of science and used the complex adaptive systems theory together with institutional theory as the theoretical lenses to investigate the research question in a manner that jointly explained the generative mechanisms. Using interviews, participant observation, organisational performance data and documents collected from a single case study, the study used abduction and retroduction techniques to explicate the mechanisms of IT-enabled organisational performance. Findings: Findings indicate that the IT-enabled organisational performance mechanisms can be categorised into two types of generative mechanisms. These are structural and coordination mechanisms. The explanation of the mechanisms developed in this study take into consideration three important elements: (1) the technological, cultural and structural mechanisms that influence IT-enabled organisational performance; (2) the unpredictable, non-linear, adaptive nature of emergency medical services environments; and (3) the complexities that arise in the interactions between EMS organisations and their environments. Originality/contribution: In respect of IT-enabled organisational performance this study contributes to both organisational and health information systems literature by developing a multi-level research framework that is informed by the realist philosophical stance. The framework plays an explanatory role which relates to its inherent ability to offer explanatory insights into the necessary mechanisms that give rise to organisational performance. This framework has the potential to guide empirical research and provide theoretical explanations of different domains or disciplines that are concerned with identifying IT usage mechanisms which influence organisational performance. These include the significance of the coordination and structural mechanisms which, under differing conditions of uncertainty, produce variations in performance outcomes. Implications: Findings from this study can be integrated into broader emergency medical policy planning and health programme management. The model developed by the study provides a fresh understanding of the underpinning mechanisms enabling performance in resource-constrained EMS organisations. It can be used to assist emergency medical institutions and practitioners in South Africa and other sub-Saharan African countries, especially Southern African Development Community (SADC) countries to improve emergency medical service delivery to the public. The findings provide a guide for improving management of emergency medical situations and resources in their respective resource-constrained contexts. Furthermore, findings from the study can also guide improved design and implementation strategies and policies of EMS systems initiatives in South Africa and sub-Saharan developing countries.
Towards a knowledge sharing framework based on student questions : the case for a dynamic FAQ environmentNg'ambi, Dick January 2004 (has links)
Includes bibliographical references. / This study investigates the impact of anonymous computer mediated interaction on question-driven knowledge acquisition among students. A growing concern for educational institutions in general and educators in particular has been to augment what students are formally taught and what they informally learn from one another. Anecdotal evidence suggests that students consult one another informally. However, informal consultations suffer from three limitations: a) they are limited to clusters of friends; b) shared information is not retained; c) educators have no access to informal knowledge. My argument is that knowledge shared informally among students is a potential knowledge resource for both students and educators. As a student resource, it allows students to reconstruct their own understanding as they share their knowledge with each other. As an educators' resource, it serves as a diagnostic tool about students' knowledge levels hence identifying areas of misunderstanding or misconceptions.
Mujuru, Takunda Arthur
Includes abstract. / Includes bibliographical references. / Mobile banking in Zimbabwe as a new phenomenon has been generally unexploredacademically. The infant industry has seen various stakeholders step up to partake in thedevelopment of mobile banking services with various renditions of the phenomenonsurfacing. The coming together of the stakeholders from different backgrounds has not beenwithout complications. This study employs the Classic Grounded Theory methodology in aneffort to discover the main concerns of the stakeholders involved in the development ofmobile banking in Zimbabwe. The study finds that the main concern of these people ispartnering. A grounded theory on how the need for partnering is realised and pursued througha three stage process named the Realisations Process is developed. The Realisations Processis how the stakeholders involved resolve their main concern by initially realising their needfor partnering, reaching out to and engaging potential partners and eventually partnering withthem on the condition they similarly realise the need to partner.
Ajumobi , O Deborah
Includes bibliographical references. / Studies show that women entrepreneurs are constrained and faced with challenges that inhibit the growth and performance of their businesses. Such challenges include race and gender differences, inadequate education, family responsibilities, lack of access to capital and other socio-cultural factors. However, with their human competencies, mobile technology and the appropriate business strategy, women-led small and medium-sized Enterprises (SMEs) can steer their businesses to better performance. While the need for SMEs to align these three elements (human competencies, mobile technology and business strategy) has been suggested, there is limited knowledge on how SMEs can achieve this; no studies, to the author’s knowledge, have examined this in women-led SMEs. This study therefore sought to fill this gap by investigating how women-led SMEs can best align these three elements to enhance their business performance. In light of this, extensive literature review and theoretical work on the phenomenon was conducted. Given the existence of the interplay between these three elements (human competencies, mobile technology and business strategy), the study adopted the perspective of alignment as Gestalts as the most appropriate method in determining the best way women-led SMEs may align these three aspects.
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