Due to the rigorous market competition and the service characteristic are inherent in the financial services industry. The financial services industry has highly respected to those two key players, more build upon the information technology investment and demand for business information application. The figure shows that information technology expenditure of financial services industry is second among other industries, only behind the manufacturing industry. So the financial services industry is a business with special information-based demand and information technology oriented. Financial services industry especially pays attention to customer and organizational performance, in order to meet customer's demands and create organizational performance constantly, financial services industry must use by various kinds of organizational innovation and combination of information technology. Financial service industry is a business model that must use information technology investment and organizational innovation by strengthening enterprise's competitiveness and promoting organizational performance. This research regards financial services industry as the research object and use questionnaires research, to probe into the correlative research among 'Information Technology Investment', 'Organizational Innovation' and 'Organizational Performance'. Regarding the evaluation of ¡¥Organizational Performance¡¦, quote from Kaplan & Norton's balanced score card has four measures including: Financial Measures, Customer Measures, Internal Business Process Measures, Learning and Growth Measures, that is different from traditional evaluate, only evaluate on the performance of financial datum, Balanced Score card to assess the balance performance on the subjective and the objective at the same time. In this research, apply Multiple Regression Analysis and Pearson Correlation Analysis to probe into the relation of the parameters, to verify this research model and hypothesis. The result of study is found, the information technology investment and organizational innovation, they have a positive correlation influence on the organizational performance, and there is a partial positive relationship existed between information technology investment and organizational innovation. The financial services industry is encountering the corporate merge, and the organizational change of financial services industry in the future, this research result has revealed, apply information technology investment and organizational innovation toward organizational performance properly, that could generates a critical and positive influence on the organizational performance. Key words¡GInformation Technology Investment, Organizational Innovation, Organizational Performance

Diss. Göteborg : Göteborgs universitet, 2005.

In modern organisations a large portion of senior management's time is now being consumed in finding ways to measure the contribution of their organisations' IS/IT investments on business performance. It has been shown that IS/IT investments in many organisations are huge and increasing rapidly every year and yet there is still a lack of understanding of the impact of the proper IS/IT investment evaluation processes and practices in these organisations. At the same time, the issue of expected and actual benefits realised from IS/IT investments has generated a significant amount of debate in the IS/IT literature amongst the researchers and practitioners. This is as true in Australia as it is in the rest of the developed world. Thus, one can argue that a detailed study of current practice in IS/IT investment evaluation in Australia is warranted. In this research study, an attempt was made to: (1) establish current Australian industry and government practices and norms in managing IS/IT benefits and evaluation; and (2) develop a framework based on the fit between theory and practice of IS/IT investment evaluation by large Australian organisations, particularly in an environment where much of the IS/IT is outsourced. Research objective one utilised an existing questionnaire based on Ward et al. (1996). This questionnaire was sent to the IS/IT managers of the largest 500 Australian organisations. The aim of this objective was to investigate IS/IT investment evaluation and benefits management and realisation in these Australian organisations, so as to shed light on the current practices and norms in this area. / The second research objective employed two case studies utilising semi-structured interviews, observation and document review. The aim of this objective was to develop a framework based on the fit between theory and practice of IS/IT investment evaluation by large Australian organisations. Results from the survey and two case studies were analysed and a framework for benefits realisation and investment evaluation was developed. The major contribution of this research include first, the creation of several useful guidelines for large outsourcing organisations undertaking IS/IT investment evaluation and benefits realisation processes and second, the development of a benefits realisation and investment evaluation framework which offers a practical tool to help the large organisations to determine when and how the IS/IT investment evaluation and benefits realisation should be adopted.

This thesis focuses on the decision-making on IT investment. The main aim of this work is to present the comprehensive picture of the efficient investing which is further extended by the analysis of possibility of using the services of consulting company when deciding on investments in enterprise informatics. The reader is acquainted with the main areas of investment decision-making and planning. Attention is devoted to the topic of information strategy, costs and effects of enterprise IT. The thesis further continues with the detailed analysis and evaluation of methods of investment decision-making. Subsequently, the model processes typical for enterprise informatics are introduced. The analytical part presents the possibility of using services of external specialists. The advantages and principles of cooperation between the customer and consulting firm are illustrated on a detailed analysis of the processes of Logio Ltd., which is consulting firm where author of the thesis worked as an intern. Many conclusions can be immediately applied in practice. The work can be beneficial for organizations considering investments in enterprise informatics and especially for those managements of corporations that are contemplating the utilisation of consulting companies.