Thesis submitted in fulfilment of the requirements for the award of the Degree of Doctor of Philosophy (Library and Information Science) in the Department of Information Studies at the University of Zululand, South Africa, 2013. / Agriculture is the dominant sector in Zimbabwe’s economy, contributing significantly to the Gross Domestic Product (GDP) and providing an income to over 75% of the population. Agricultural research and extension is undertaken in both public and private sector institutions across the five agro-ecological regions of the country. The aim of this study was to investigate the information needs and challenges of agricultural researchers and extension workers in the public sector in Zimbabwe. The government is responsible for agriculture in Zimbabwe through the Ministry of Agriculture, Mechanisation and Irrigation Development (MoAMID). The study focused on researchers falling under the Department of Research and Specialist Services (DR&SS) and extension workers under the Department of Agricultural Technical and Extension Services (AGRITEX). The study utilized both quantitative and qualitative methods; a questionnaire was distributed to researchers and extension workers, and interviews were conducted with key informants and librarians. An observation schedule on the state of agricultural libraries in Zimbabwe was also used. The respondents were drawn from eight provinces and research institutes as defined in the target population. Mashonaland Central Province produced the highest number of respondents because the population for the province included ward and village extension workers in addition to the district and provincial extension officers and supervisors targeted in each province. Forty four (44) districts participated from the projected sixty (60), while sixteen (16) out of seventeen (17) research institutes responded, although there were variations in responses per institute. The findings of the study indicated that the respondents held qualifications ranging from certificates (for extension workers at ward level) to doctorates for senior researchers in their respective areas of work. The study also showed that the agricultural researchers were generally younger than extension workers, and on average the majority of both categories of respondents had less than 10 years working experience. The majority of the respondents also had less than five years working experience in their current positions. In terms of gender, there were more males than females in both categories of respondents. The study revealed that the information needs of the researchers and extension workers aligned with the major agricultural disciplines of crop science, animal science, agricultural engineering, although agricultural economics did not attract prominence. v The respondents were using various sources of information in fulfilling their information needs, ranging from libraries to internet sources (including databases and other electronic sources), consulting colleagues, workshops and seminars, and personal collections. The level of usage and preferences differed, but overall agricultural researchers showed a preference for electronic sources while extension workers preferred print sources. Departmental collections were especially prominent among the extension workers, and these were mentioned as their first point of call when they were in need of information. Library usage was low, and it was observed that the Ministry of Agriculture’s libraries were not adequately equipped to meet the information needs of the researchers and extension workers. The materials were dated, and the libraries had no budget for the acquisition of new resources. Internet access was limited to institutions with access to internet connections and requisite technologies like computers; the TEEAL database, for example, was only available on standalone access at the Central Library. The different available resources were considered to be important sources of agricultural information. The use of indigenous knowledge by both researchers and extension workers in agriculture was also evident in the study. The study revealed that agricultural research prioritisation was determined by the government, national needs, and the availability of funds in consultation with relevant stakeholders, including farmers. The research extension model that is used suggests a communication pattern where researchers reach the farmers through the extension system and also through direct contact with the farmers. The reverse – farmer to researcher - also shows communication in the opposite (upward) direction. Overall, the researchers and extension workers appear to play a pivotal role in disseminating agricultural information to the farmers. Various channels also appear to be used to communicate agricultural information, including the media, pamphlets and posters, and public gatherings like field days and agricultural shows. Lack of material in local languages was identified as a major challenge in the communication process, although some translation was being done. This challenge was exacerbated by the land reform programme, which has seen a massive increase in the number of people directly involved in farming. The Ministry of Agriculture was seen to lack a clear policy on the management of information generated by its departments, including research and extension. This was vi despite mention by the respondents that the information was adequately captured. The study showed that ICTs were used to generate information which was subsequently distributed as hard copies. The distribution of such material was hampered by lack of resources like printers and toners. ICTs such as the radio, television, the internet, databases, and telephones were also being used to disseminate agricultural information, although databases were hampered by the lack of computers. Mobile phones, although not readily available as office equipment, were highly utilised in the communication process. The study revealed that there is collaboration between agricultural researchers and extension workers and with other stakeholders at both local and international level in the areas of material production, research facilities, and training. Linkages were also evident with farmer organisations in the areas of funding, farm research, and materials production. The study concluded that funding was one of the main challenges facing research and extension in Zimbabwe, with donor funding having dried up in recent years. Although privatisation and charging for services have been considered as alternatives for income generation, they face criticism for discriminating against poor farmers. The study recommends that the Central Library should be empowered in terms of personnel and other resources in order to address the information needs of researchers and extension workers. It also recommends the strengthening of the delivery of research and extension services by capacitating research and extension institutions through adequate ICTs, funding and enhanced collaboration with relevant stakeholders among other issues. / University of Zululand