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Management of change in information services12 January 2009 (has links)
M.Inf. / As an instrument of society, information services have always been influenced by changes in the host environment. This being the case, information services are compelled to change, posing the challenge to managers who have to see to it that the challenges are properly dealt with. The strategies and techniques for managing change in academic information services have been explored thus providing guidance for managers in this regard. This was done by using an extensive literature survey. The empirical survey investigated the extent to which change is being managed in academic information services in South Africa, which was done by using pre-structured questionnaires. The study also provides recommendations on how information services can successfully manage change in order to survive in a competitive environment. Lastly, the areas for future investigation on this subject have been outlined.
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Theorising information use : managers and their workKirk, Joyce, 1945- January 2002 (has links)
No description available.
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Web 2.0 and it's implications for business with case studies from Germany and new Zealand : a dissertation submitted in partial fulfilment of the requirements for the degree of Master of Business (Information technology), 2009.Tschirch, Victoria. January 2009 (has links)
Thesis (MBus) -- AUT University, 2009. / Includes bibliographical references. Also held in print (ix, 77 leaves : ill. ; 30 cm.) in the Archive at the City Campus (T 658.4038 TSC)
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Impact of information communication technology infrastructure on e-banking at Barclays Bank Kenya.Nderi, Catherine Wanjiru. 11 November 2013 (has links)
The purpose of this study is to examine the extent to which the existing ICT infrastructure
in Kenya affects the provision of e-banking services at Barclays Bank of Kenya. The
study also compares e-banking applications in Kenyan banks with best practice examples
from other countries. Other areas studied are the existing ICT and e-banking security
systems as well as the policy and regulatory framework that governs e-banking systems in Kenya.
The dilemma still facing the banking and ICT sectors in Kenya is whether the existing
ICT infrastructure is adequate and efficient enough to satisfy the demand for voice and
data communications required in the provision of e-banking services. The problems that
require attention are lack of appropriate equipment to serve a modem financial system
and provide the full range of e-banking services, inadequate telephone landlines due to
vandalism and failure of Telkom Kenya to expand its network. Other problems include
lack of reliable Internet connection, high access costs for landlines and Internet,
inadequate capital investment for the provision of sufficient ICT services, dumping of
contraband traffic on Telkom's network, cyber crime due to lack of proper e-banking
security systems and lack of a suitable policy and regulatory framework for Information Communication Technologies.
A qualitative research methodology and a typical case study research design are adopted
in the study. Barclays Bank of Kenya is examined as a case study. The activities of the
banking and ICT key industry players, Central Bank of Kenya, Telkom Kenya,
Communications Commission of Kenya and Today's Online, are also examined. In
addition four other commercial banks namely, Standard Chartered, Citibank, Kenya
Commercial Bank and Commercial Bank of Africa are contacted and their senior
management interviewed concerning this study. Data is collected from interviews,
archives, newspapers, published reports and the Internet.
The study findings reveal that Barclays Bank Kenya offers different forms of e-banking
services namely, Internet banking, online banking, telephone banking and mobile
banking. However, the poor state of the ICT infrastructure hinders the growth of ebanking
services in Barclays and other Kenyan banks. The existing security measures for
landlines and e-banking systems in Kenya are also incapable of preventing most forms of
risks and threats and need to be improved. Kenya also lacks a sound policy and regulatory
framework to efficiently curb these ICT and e-banking risks.
The study concludes by recommending that the Kenyan government should encourage the
private sector and development partners to invest in ICT infrastructure and that a
comprehensive review of existing laws relating to ICT and e-banking systems be done and amendments formulated. / Thesis (MBA)-University of KwaZulu-Natal, 2006.
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The development of an information model for the management of an employee assistance programme30 September 2015 (has links)
M.A. / Please refer to full text to view abstract
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Managerial competencies required by library managers to effectively manage change in South African university libraries.Sukram, Praversh Jeebodh. January 2009 (has links)
This study has been undertaken to determine and examine the managerial competencies required by library managers at different managerial levels in effectively managing change in university libraries in South Africa. South African universities have experienced a large number of changes since 1994 which have inevitably affected the libraries of these universities. Library managers have been faced with a number of challenges. The study includes a literature review which highlights the findings that library managers in university libraries in South Africa, are not prepared to manage change. The literature review also identifies the competencies that are required to manage change. These are: • Communication • Planning and administration • Teamwork • Strategic action • Global awareness • Self-management. The following management functions are also highlighted in the literature review: • Job descriptions • Job/person specifications • Human resource planning • Recruitment and selection of staff • Staff appraisal • Staff training and development. Questionnaires were used to gather data from the population of the study. The data was analysed using Statistical Package for Social Scientists (SPSS) Version 15. The main findings of the study are: • Library managers in the university libraries are not equipped to manage change • First line managers do not require any of the competencies to manage change. • Middle managers require communication competencies and teamwork competencies. • Communication competencies, planning and administration competencies, teamwork competencies and strategic action competencies are required by senior managers to manage change. Based on the descriptive statistics and the hypotheses tested, this study provides a basis for a model that identifies the competencies and managerial functions that are required by the different managerial levels to manage change in university libraries in South Africa. Recommendations include that: • Library schools introduce a module on change management • Competencies to be work shopped to all levels of library managers • Structured training needs to be undertaken that cover all managerial functions • A management qualification must become a minimum requirement for all managerial jobs in university libraries • All senior managers should at least have a management major in their first degree or a Master of Business Administration (MBA). / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2009.
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The art museum library: A survey of the historical, functional and organizational aspectsUnknown Date (has links)
"The purpose of this paper is to form an organizational pattern representative of art museum libraries. The writer's choice of this subject has grown out of an extended period of interest in art history and in museums as depositories of great paintings and works of art. In pursuing this interest, the writer has made pilgrimages to art museums in many parts of the country, often for the purpose of seeing a special exhibit. This interest has also resulted in the forming of a personal collection of some fifty volumes in the art reference field, the accumulation of many unbound copies of art magazines, and the preparation of a vertical file clipping and picture collection, particularly representative of modern painting. The ever increasing background information acquired through the pursuance of these projects finally led to a desire for closer contact with museum activities. The writer's comparatively recent interest in library service seemed to offer an opportunity for this fulfillment. The choice of art museum libraries, as the subject for a paper furnished an opportunity for investigation into this specialized field of library service"--Introduction. / "June, 1953." / At head of title: Florida State University. / Typescript. / "Submitted to the Graduate Council of Florida State University in partial fulfillment of the requirements for the degree of Master of Arts." / Advisor: Agnes Gregory, Professor Directing Paper. / Includes bibliographical references (leaves 50-51).
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The role of the chief information officer in the contemporary universityScanlon, James Jon 01 January 1989 (has links)
No description available.
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Knowledge management practices and the role of an academic library in a changing information environment : the case of the Metropolitan college of the New YorkMavodza, Judith 20 January 2011 (has links)
Academic library services have now significantly developed and are applying some knowledge management (KM) principles in the provision of library services. KM is about enhancing the use of organizational knowledge through sound practices of KM and organizational learning. KM practices encompass the capture and/ or acquisition of knowledge, its retention and organization, its dissemination and re-use, and responsiveness to the new knowledge.
The focus of this research was on KM principles and practices that may be in place in the Metropolitan College of New York (MCNY) library. The objective was to find out how knowledge was identified, captured, organized and retained in order to enhance performance and improve the quality of service in the library. There is uncertainty about whether the use of KM principles and tools could partly solve the library‟s approach to improving its quality of service to its community in the modern information environment. KM has been implemented in commercial and business environments towards operational advantages and financial gains and its survival principles and tools may help the library to improve performance and fulfil its mandate.
A mixed methods research methodology encompassing a questionnaire, observation, interviews, and use of institutional documents was used with an action research design for generating new knowledge and understanding of library concerns. The findings of this study indicate that KM concepts were not universally understood at MCNY, and that collaboration of librarians and faculty in creating an educational environment meaningful and relevant for the study programmes offered by the College was essential. The MCNY library practices were not deliberately based on KM but the study established that they were amenable to KM practice. It was making efforts to share know-how so as to reduce duplication of effort, relying on library staff to identify, integrate, acquire, organize internal and external knowledge for the benefit of the whole College. The recommendation was to perform a knowledge inventory. This could help develop appropriate institution-wide policies and practices for proper and well organized methods of integrating work processes, collaborating and sharing (including the efficient use of Web 2.0 platforms), and developing an enabling institutional culture. / Information Science / D.Litt. et Phil. (Information Science)
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Knowledge management practices and the role of an academic library in a changing information environment : the case of the Metropolitan college of the New YorkMavodza, Judith 20 January 2011 (has links)
Academic library services have now significantly developed and are applying some knowledge management (KM) principles in the provision of library services. KM is about enhancing the use of organizational knowledge through sound practices of KM and organizational learning. KM practices encompass the capture and/ or acquisition of knowledge, its retention and organization, its dissemination and re-use, and responsiveness to the new knowledge.
The focus of this research was on KM principles and practices that may be in place in the Metropolitan College of New York (MCNY) library. The objective was to find out how knowledge was identified, captured, organized and retained in order to enhance performance and improve the quality of service in the library. There is uncertainty about whether the use of KM principles and tools could partly solve the library‟s approach to improving its quality of service to its community in the modern information environment. KM has been implemented in commercial and business environments towards operational advantages and financial gains and its survival principles and tools may help the library to improve performance and fulfil its mandate.
A mixed methods research methodology encompassing a questionnaire, observation, interviews, and use of institutional documents was used with an action research design for generating new knowledge and understanding of library concerns. The findings of this study indicate that KM concepts were not universally understood at MCNY, and that collaboration of librarians and faculty in creating an educational environment meaningful and relevant for the study programmes offered by the College was essential. The MCNY library practices were not deliberately based on KM but the study established that they were amenable to KM practice. It was making efforts to share know-how so as to reduce duplication of effort, relying on library staff to identify, integrate, acquire, organize internal and external knowledge for the benefit of the whole College. The recommendation was to perform a knowledge inventory. This could help develop appropriate institution-wide policies and practices for proper and well organized methods of integrating work processes, collaborating and sharing (including the efficient use of Web 2.0 platforms), and developing an enabling institutional culture. / Information Science / D.Litt. et Phil. (Information Science)
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