Boards as custodians of companies have to understand and lead digital transformation. Chief Information Officers (CIOs) can assist with educating and advising the board on digital transformation, but how do CIOs engage boards on the matter? Digitisation is at the heart of the financial services companies. Accordingly, this dissertation focussed on companies in the financial services industry. The main research question for this dissertation is: how do CIOs of South African (SA) financial services companies engage boards on digitisation? A detailed literature review was conducted which suggested research questions on digitisation, the role of the board and the CIO’s, engagement between them, and performance. The interview schedule was based on the foregoing topics. The researcher adopted an interpretivist epistemological perspective to understand digitisation engagements from the perspectives of board members, non-IT executives, and CIOs. The researcher employed a qualitative research method to gain an in-depth understanding of the subject. Fifteen semi-structured interviews were conducted with board members, non-IT executives and CIOs from financial services companies. Six key themes emerged from the thematic analysis of the interviews, namely: digitisation, the board’s role, the CIO’s role, non-IT executives’ role, digitisation engagement, and value. It’s important to note that the non-IT executives’ role was an additional role that emerged from the thematic analysis, this role had not been discussed in the literature review. Non-IT executives owned strategy and owned digitisation initiatives. A new Chief Digital Officer (CDO) role also emerged from the thematic analysis as a sub-theme of the CIO’s role. The CDO’s mandate was to drive company-wide digitisation over and above the CIO’s role. Considering the six themes collectively, the three entities (boards, non-IT executives, & CIOs) have a key role to play pertaining to digitisation. The findings suggested that CIOs often engaged the board through board meetings, board committees, and ad-hoc engagements. CIOs often educated the board on digital technologies, digitisation opportunities and digitisation issues. Further, findings suggested that digitisation engagement influenced How CIOs Engage Boards on Digitisation: The Case of Financial Services Companies in South Africa - 2 - value (e.g. responding to digitisation opportunities & issues) rather than performance which was difficult to prove. The dissertation concludes with methodological, substantive and scientific reflections, and recommendations for practice and future research. The dissertation contributes to the growing body of knowledge on digitisation and demonstrates how the logic espoused in the Complex context of Snowden and Boone's (2007) Cynefin framework can be used to guide how CIOs and boards engage on digitisation.

Advancement in digital technologies has directed the attention of developing countries toward ICT’s to aid socio-economic advancement. These technological solutions cannot be implemented as an island, and its effective use requires proportionate advancement in local ICT skills levels to ensure effective operation and sustainability. Increasingly demands for skilled ICT workforce globally is placing pressure on institutions to be more responsive, and to produce ICT graduates with a skillset that is more relevant and closer aligned to the needs of industries. In South Africa the ICT skills landscape remains an object of conflicting reports. Depending on who the question is posed to, the paradoxical views describe the country as either facing a critical shortfall of skilled ICT professionals, or that droves of qualified ICT professionals cannot find suitable employment. These contradictory notions suggest a possible mismatch between the current skills of ICT professionals, the supply of appropriately skilled ICT graduates by education institutions and industry demands for appropriately skilled ICT workforce. Attempts to reform the country’s skills landscape has resulted in numerous policy pronouncements and skills development strategies by the public and private sectors with limited success. This focus of this study was to evaluate the National Certificate Vocational Information Technology (NCV IT) strategy, an ICT skills development mandate issued to South African Technical and Vocational Education and Training (TVET) Colleges in response to the country’s ICT skills shortage. Using the Design-Reality Gap Model, the study evaluated the intended design objectives and current reality of NCV IT to gauge its status ten years post inception. While the South African government boasts increasing access to the programme, little focus is given to the handful of graduates who successfully complete the programme and even less who find meaningful employment. The study further operationalised the Design Reality Gap Model to demonstrate its applicability and value in the evaluation of Vocational Education and Training (VET) programmes. Primary data informing the study was from focus group discussions and semi-structured interviews with key NCV IT stakeholders. Secondary data supporting the study was collected by reviewing key documents relating to NCV IT. The findings reveal significant gaps exist between the programme’s intended design and current reality, indicative of the key challenges hindering the effective delivery of its ICT skills promise. It further positions the NCV IT programme as a post-apartheid dumping ground for financially disadvantaged and academically underperforming individuals hoping to achieve self-sufficiency. What was envisaged to be an enabler for the country’s ICT skills development has instead become a black hole for public funding yielding no return on investment. Recommendations were suggested along particular structural dimensions to improve the NCV IT programme, and the development of a more effective vocational ICT skills development strategy.

Background: The implementation of information technology (IT) solutions by end-users, while bypassing organisational laid-down IT acquisition and implementation processes and controls, poses a significant challenge for most organisations. This phenomenon, which is known as Shadow IT (SIT), has major financial, legal and security implications for the organisation. Studies indicate that even when organisations implement IT policy to minimise the implementation of SIT, end-users may still find innovative ways to bypass the IT department when implementing unsanctioned software. Purpose of the research: The objective of this study was to investigate how end-users (functional departments) who implement SIT in organisations justify their actions. The term Justification refers to the techniques employed by a social actor to indicate that their deviant behaviour is actually reasonable. Understanding justifications for SIT is essential for IT managers since they can understand them as justification and not confuse them with other phenomena and at the same time they can devise appropriate strategies to counter them. IT Managers who are not aware of the justifications for SIT may implement measures which may not be effective in curbing the phenomena. Design/Methodology/approach: The study adopted an interpretivist approach. The study was guided by the 'Neutralisation Theory’ from the social deviance discipline. The study examined whether an organisation had an IT policy which prevents end-users from implementing SIT, and also assessed the 'Neutralisation’ techniques employed by end-users to justify SIT. The study adopted a case study approach based on a South African office of a multinational organisation. The study collected data through (i) semi-structured interviews with end-users from different functional departments who were involved with implementation of SIT and (ii) documentation (IT policy and email correspondences). The study adopted the purposeful sampling (snowball) technique to target the employees who were involved with the implementation of SIT. A total of 13 respondents were interviewed. The data was analysed using thematic analysis approach. Findings: The organisation did not have an IT policy which prevented functional departments from implementing SIT. Instead, it had a policy which allowed functional departments to implement their own IT solutions as long as they inform the IT department to assess the software application for potential risks and compatibility with the existing landscape. Most respondents did not use Neutralisation techniques to justify the implementation of SIT due to the policy which allowed them to implement their own IT solutions. Nevertheless, the respondents who employed Neutralisation techniques mainly used Denial of responsibility, Denial of injury and Appeal to higher loyalties to justify SIT. Originality/contribution: The study contributed to the justifications of SIT literature when it explored the concept of SIT in a corporate company setting - as opposed to earlier studies that used quantitative methods and experiments when exploring the concept of SIT. The study also makes a further contribution to literature by investigating SIT in an environment where functional departments are allowed to implement their own IT solutions - this was not explored by previous studies on Justification of SIT. The study also contributes to the practice where there is a need by IT management to minimise SIT by providing awareness of Neutralisation techniques which may be employed by functional departments to justify SIT. Through the understanding of the Neutralisation techniques, IT managers could make sound decisions when implementing measures to minimise SIT

Bibliography: leaves 93-103. / Managing Information Systems (IS) personnel has frequently been cited as a major challenge for organisations, particularly with respect to reducing and controlling the high rate of turnover that IS personnel have historically displayed. In the past, with demand for qualified IS personnel outstripping supply, alternative job openings were plentiful and organisations found it difficult to attract and retain sufficient staff. However, the last few years have seen significant cutbacks in IS spending, resulting in declining growth rates and a reduced demand for IS personnel. Although the South African IS job market does not appear to be as severely affected as in other parts of the world, and there are still pockets of high demand worldwide, it seems unlikely that the IS industry will return to its former glory in the foreseeable future. Despite these stringent market conditions, organisations continue to be plagued with high, and even more surprisingly, increasing turnover rates. This trend is particularly perturbing for organisations that are highly dependent on IS because of its negative implications. Employee turnover is costly and disrupting, often leading to delays in project completion, there is a loss of valuable expertise and productivity of the IS department is reduced. Although, this research project only considered IS personnel turnover at the individual level, there are many other factors related to the work and external environments that are believed to affect IS personnel turnover in South Africa. However, these factors which include organisational structure, perceived job market and government policy, are very difficult to measure and are often beyond the control of organisations endeavouring to reduce and control turnover; and as such were not explicitly studied.

Bibliography: leaves 98-112. / This exploratory research is aimed at the development of a conceptual model and assessment instrument to assess the extent to which IT supports organisational agility. The concepts of uncertainty, flexibility and agility are reviewed and a synthesis of concepts is undertaken to form the agility construct to be used in this research, together with proposed dimensions and measurement indicators. in deciding how to assess lT's support of organizational agility the idea of measuring ""fit"" or ""alignment"" is used. We conceptualise an organization as having a ""business agility orientation"", similar to Venkatraman's (1989) ""business strategic orientation"", and we measure this ""business agility orientation"" along the constituent agility dimensions developed in this research. As with Chan (1993), a set of matched ""IT agility orientation"" dimensions and related indicators is proposed and an ""agility alignment"" score is calculated by matching, on a one-to-one basis, the indicators of the ""business agility orientation"" and the ""IT agility orientation"". The degree of alignment between the organizations business and IT agility orientations is thus indicative of lT's support for organizational agility. The measurement instruments developed are subjected to pilot testing for reliability and validity. No causal model is posited in this research. High measurement scale reliability was reported although concerns of multicollinearity caution against over reliance of these results. Given the limited focus of this pilot testing and the limited study of only four organisations, encouraging internal validity is found. Crucial to any extension of this research are the use of a shorter set of questions and the extension of validity testing.

Participatory design (PO) pertains to the different ways of incorporating ideas and acts of organisational members in designing, developing and evaluating an Information Systems (IS) artefact. The context of this study is community organisations in African settings participating in the designing and developing of an IS artefact. The study traces and synthesises findings from 95 articles on community PO in Information Systems Development in Africa. It argues that community PO consists of vast diverse constructs and implementations. This produced and reproduced concept is formulated in five major themes of: conceptualisations; ethics; standards; checks and balances and approaches; and perspectives and methodologies of PD. The themes constitute the possible ways of classifying PO research and practice in African settings. The results demonstrate that there is a wide belief that participation is one of the vital ingredients necessary for successful designing of IS artefacts for human development. However, the different elements involved in PO involve much discussion on what is known and needs to be known about PO and how to achieve the desired results by PD. The study uses Critical Research philosophy to pay special attention to the behavioural and attitudinal arguments of the different PO practices on community organisations. The researcher found Design Science (OS) principles that centre on devising an artefact as appropriate to frame this work. In sum, through the use of Critical Research and a OS lens, the researcher found that community participation is important in designing a useful IS artefact, but treacherous if misunderstood and inappropriately implemented.

Includes bibliographical references. / This study set out to investigate the identified contradictions in conceptions, and to explain limited usage of a C/LMS among lecturers in South African universities. The goal was to empower curriculum planners, educators, policy makers, learners, system administrators and developers, with insight to improve e-Learning activities, and to make conceptual and theoretical contributions to the scientific body of knowledge. For this purpose, the interpretive research paradigm was adopted, together with qualitative data collection and analytical methods to investigate the factors affecting the integration of C/LMSs into academic programmes. Interviews were held with individual lecturers, and with groups of students at the Universities of Cape Town (UCT), Stellenbosch (US), the Western Cape (UWC), and the Cape Peninsula University of Technology (CPUT).

This thesis examines what Information and Communication Technologies (ICTs) mean to South African university students and how these meanings form the basis of technological identities. It explores the relationships between these meanings and identities and the possibilities and opportunities that they create or limit.

Includes abstract. / Includes bibliographical references. / The PhD study has found that ICT expansion has positively influenced democratic freedom, information sharing and dissemination and provides a public sphere for discourse among citizens of the eleven Middle Eastern countries. This thesis also found that ICT expansion positively influences economic freedom in the eleven Middle Eastern countries. However, differences between countries such as the educational attainment of their citizens and institutional resistance to ICT utilization both enhanced and restricted the relationship between ICT and economic freedom in the region

Digital labour is the creation of new products and services through mainly various digital media forms in exchange for a form of remuneration. Digital labour addresses some of their critical issues in South Africa, such as high unemployment, low income and others. Digital labour initiatives, particularly crowdsourcing and others are thought to provide essential benefits such as flexible working times and skills development. However, digital labour can also bring about drawbacks such as the exploitation of workers and low remuneration. The main purpose of this research is to investigate the attitudes toward and experiences of digital labour in South Africa, with a primary focus on crowdworkers in South Africa. A framework built from certain concepts described in the literature review would be used to guide the research. The main research questions would be concerned investigating how the attitudes and experiences affect the intention to participate, the initial and the continued participation in digital labour. The research data were obtained by conducting an online survey amongst 70 participants who would either be potential or current crowdworkers. The research data were analysed using a mixed methods approach, with quantitative and qualitative analysis techniques being used. From the research data collected, some notable findings that unearthed critical digital labour insights included the relationship between the attitude of personal information security and the initial participation in digital labour. This relationship was found to be considerably significant. Also, the relationship between the barrier of internet access cost and the actual participation in digital labour was not significant which was unexpected in a developing country context. The experiential expectations around a living wage and sharing of knowledge notably had the strongest relationship with the continued participation in digital labour of all the experience aspects. However some survey respondents, according to the qualitative responses, noted that the digital labour wages earned were very little compared to the abundant amount of work they would have to produce and therefore felt they were being exploited in their digital jobs. Other aspects such as client networking opportunities, digital skills and work opportunities had a considerable impact on digital labour experiences for digital workers in South Africa. Some major limitations that impacted the research included limited funding to meet the survey respondents' remuneration demands and difficulty in contacting respondents on crowdsourcing sites. The research yields a valuable contribution to the research community by identifying key theories that affect participation in digital labour. Also, by examining the workers' experiences and motivations, the research could provide critical insights for policymakers, platform owners and crowdworkers to utilise for making business decisions. Considerations for future research could be further explored around this research such as exploring the impact of social security for workers in digital labour to ensure fair work conditions and analysing aspects of digital labour more specifically for impoverished and rural communities.